alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.84

4.8 Rating 1,418 Reviews

96 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.8

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow, the cover came exactly as specified. It was a great price and was delivered as promised. Will definitely be placing more orders with Alco!”

Helpful Report

Posted 3 years ago

“Customer service from this company is outstanding. Everyone associated with my custom order made sure all details were correct and double checked right up to making the cover. I couldn't be happier with product, price and service.”

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Posted 3 years ago

“Very impressed with the quality and product. It was very easy to customize my grill cover. Overall I am very happy with the service and price. I would definitely use this seller again and I recommend it. Thanks”

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Posted 3 years ago

“Customer Service is a joke. I ordered a black heavy duty cover for my outdoor kitchen with a logo. They never asked me for a color on the logo and I assumed it would be white. When I received it, it was a dark blue logo on the black cover. I emailed them and they wanted to argue that they had done it exactly like the picture I sent them. The picture was a black logo on a wooden bench. They sent back a black logo on a gray background. They emphatically stated that they had done it like I authorized. I proceeded to ask them why the area behind the logo wasn’t gray the and the letters black like they said. He then said he would make it again with black letters. I said my intent was to have the white letters on the black. He refused to honor my request even though the process to re-do it was exactly the same. What a joke. Never order from these people!!!!”

Helpful Report

Posted 3 years ago

I sincerely apologize for the issue here. After looking into this it appears that you expected something different from what the quote stated. We understand that mistakes happen and would be happy to try to resolve this. Please reach out to me directly and I will personally work with you to resolve. matt@alcocovers.com

Posted 3 years ago

“This is my second purchase from ALCO. Both were for unusual shapes, the guidance was easy and accurate and both covers fit perfectly. I highly recommend this company.”

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Posted 3 years ago

“Very happy with the quality of materials used to make the covers that I have bought from Alco. I hope they can stand up to the UV destruction that has destroyed most everything else I have tried. Dont let me down Alco!”

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Posted 3 years ago

“The personnel were very attentive to my patio gliders' size measurements (they weren't standard) and the covers fit beautifully. I was glad to have ordered the lighter type vinyl - it's very substantial feeling and in my part of CA the weather is pretty mild. Thank you.”

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Posted 3 years ago

“Very happy with our purchase of a firepit cover. Found Alco by chance on the internet, if we are ever in need of another cover for anything, they will be our choice. Custom ordered to our measurements; quality product, delivered during quoted time!”

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Posted 3 years ago

“The cover was thick and made to my specs. We travel a ton so I know it’ll last.”

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Posted 3 years ago

“Good quality, good value, fast turnaround time! I recommend Alco as an easy source for custom covers.”

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Posted 3 years ago

“I was amazed at the options that this company offers. I got the item much faster than anticipated, and it is amazing! I ordered one for my rectangular fire pit table with the grommets in the bottom, measured it exact as they tell you to, and it fits perfect. It's so well fitting and heavy duty that I have not yet needed to run any kind of string or bungee through the grommets to tie it down. It just stays in place.”

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Posted 3 years ago

“The cover arrived and fits well. Your website with the dimensions for custom sizes comes out well.”

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Posted 3 years ago

“These are such nice covers. Zippered, heavy duty, air vents great quality. So easy to order online. Just measure, pick the color, add options and your done. We were so happy with the first cover we got that when we had to order another one, ALCO was our choice. Received within 2 weeks, great service.”

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Posted 3 years ago

“Moved a buffet cabinet outside and needed to protect it until it is used. Sent the measurements and the cover came back relatively quick and fit perfectly. Thick quality with pull strings. Very well made. Will be having more done by them for sure”

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Posted 3 years ago

“The order process was easy, the product is of great quality! I am very happy with this purchase and will order from alcocovers again!”

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Posted 3 years ago

“We had a problem with part of the order so I couldn't leave a 5 star rating. (I'd like to leave a 4 1/2 star review, but it's not an option.) But, they went out of their way to fix it and make sure the problem was resolved. Every time I contacted them, I received a fast and courteous response. Overall, very happy with the products and the service. Highly recommended!”

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Posted 3 years ago

“Very well made and perfect fit! Love my custom grill cover!”

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Posted 3 years ago

“Makes a very quality product at reasonable pricing considering being made from your design. Would highly recommend.”

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Posted 3 years ago

“I ordered the 18oz HD vinyl material for our custom made grill cover. The measuring guide on the website was very useful and gave me confidence that the cover I ordered was going to fit. I ordered a cover for our fire tower a year ago, also the 18oz HD weight, and it went through a cold, snowy winter just fine. Both covers look and fit great and I expect them to last for several years. I recommend ALCO covers; they are far superior to the flimsy covers offered at the big box stores!”

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Posted 3 years ago

“The cover produced by Alco for me is of the highest quality, made to my exact measurements, and fits my outdoor grill perfectly! I would absolutely reach out to them for my next cover.”

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Posted 3 years ago

alcocovers.com is rated 4.8 based on 1,418 reviews