Name: alcocovers.com
Rating: 4.84

“I love my cover, it is fantastic! It fit great and the quality of the material and zipper is really well done. (I went with the thicker fabric). I love not having to worry about my table getting faded and weathered. I will definitely order from them again for any other future needs.”

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Posted 4 years ago

“Excellent quality and built to last. I covered 8 chairs outdoors from the Texas weather. I llaced a second order for more covers. A+++ Company”

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Posted 4 years ago

“My water softer had to go outside and I live in AZ. Wanted some extra protection from the desert elements. Alco made one that fits good and not hard to look at. The cover was damaged in shipment. It was replaced with no problem. Customer service made it easy on the phone. The 18oz fabric is very durable and the construction is solid, which should contribute to a long life. I would recommend one of these covers if you’re anal like me and want extra protection for an investment of a outdoor water softener. My softener and I are happy in AZ.”

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Posted 4 years ago

“While it did take 52 days to finally receive the order - they are great. A perfect fit. My complaint comes from the fact they do not update you for your specific order. The emails are very basic and general. Better customer service is needed. BUT - if you don't mind the wait time... this is a great service. They are made in India - which I didn't know. But it is an american company you work with.”

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Posted 4 years ago

“Previously, we had used an outdoor grill cover from a local hardware store as a cover for our outdoor water softener. The grill cover was not a good fit and, after a year, had been shredded by the weather. About 5 months ago, we bought an ALCO cover. Because we could give custom measurements, it is a perfect for our water softener. It is also made of a much more robust material. So far, it has shown no signs of wear and tear, and I expect it to last many years.”

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Posted 4 years ago

“A terrific cover, at an amazing price. We'd looked all over for a tarp to cover a very large, oddly-shaped BBQ and were resigned to spending five times as much as we did with Alco. What we got was sturdier and better-built that we were hoping for, and a small fraction of what we expected to send. Couldn't be happier.”

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Posted 4 years ago

“Alco Covers did a great job making my custom potting bench cover. The cover is very well made and should last a long time in our rough Chicago winters. It fits perfect and exceeded my expectations. Monica helped me with my order and she was great! Kept in great communication and made sure all of my need were taken care of. I highly recommend Alco Covers.”

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Posted 4 years ago

“After trying multiple covers for our fire pit which were poor fitting and when it rained left the fire pit wet I decided to try Alco for a custom fit. It was a little more expensive but well worth the extra money. It is much better quality and fits perfectly, even better than the original cover. I liked that you had more choices of color than black or tan, I got brown that matches my furniture. I thought the whole process was easy and good customer service and I received it in a timely manner.”

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Posted 4 years ago

“Love the covers we ordered from AlcoCovers... They fit perfect and our couches and foosball table are now protected from the elements!”

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Posted 4 years ago

“UPDATED FROM 1 STAR: While it did take 52 days to finally receive the order - they are great. A perfect fit. My complaint comes from the fact they do not update you for your specific order. The emails are very basic and general. Better customer service is needed. BUT - if you don't mind the wait time... this is a great service. They are made in India - which I didn't know. But it is an american company you work with. Original Review: Have not received an update for a tracking number. I have PAID FOR these covers on May 5, 2020. Every email is the same and does not give an update. They need to be HELD ACCOUNTABLE for their poor customer service.”

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Posted 4 years ago

Hello, I apologize for the delay and understand your frustration. The issues surrounding COVID have been challenging to navigate and your order accuracy and quality are always our top priority. With that being said, we need to do a better job at being more prompt to your inquiries and are working on improving in that area. We appreciate your business. If your issue is still not resolved, please reach out to me personally. matt@alcocovers.com

Posted 4 years ago

It looks like this arrived on 6-24. If there are any issues, please feel free to reach out. Sorry for the delay but we do hope that you enjoy your cover

Posted 4 years ago

“I liked the customer service, from start to finish. Good response time when I either called or emailed good job Sheila!”

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Posted 4 years ago

“We had an outdoor bar built for our house and wanted to protect it for all seasons as it can't be moved and we live in upstate New York. After searching numerous outlets we decided on ALCO. We sent in the dimensions and they made a very durable cover that fits like a glove! The material is heavy duty and I am confident it will last for a long time. I would highly recommend this company to everyone. Great job!”

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Posted 4 years ago

“I HAVE A ODD SIZED CUSTOM MADE GRILL THAT NEEDED A QUALITY COVER. I WAS TRULY IMPRESSED WITH THE QUALITY AND DETAIL THAT WENT INTO TO MY CUSTOM MADE COVER. MY COVER WASN'T DELIVERED WHEN FIRST PROMISED BUT WHEN I CONTACTED THEM, THEY REFUNDED THE EXTRA MONEY I PAID FOR SPEED DELIVERY RIGHT AWAY AND MY ORDER WAS DELIVERED CLOSE TO THE PROMISE DATE ANYHOW. I AM VERY HAPPY WITH MY COVER AND I WILL USE THEM AGAIN”

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Posted 4 years ago

“I ordered a custom cover for an L-shaped outside couch. It was about December 2019 or so. The communication about the order was limited, and it took a bit of time to receive, but it was worth waiting for. The cover is good, it is light but sturdy, and it fits well. If I need another cover, I'll consider Alco first.”

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Posted 4 years ago

“Well, we ordered a while ago before all the shutdowns. We got our cover in a reasonable timeframe and it fits perfectly.”

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Posted 4 years ago

“Same situation as all the recent reviews here. Ordered in April, each week they push back and say "expected to ship next Monday". I've been hearing this since early May. Service is awful, with no followups or check-ins. The "track order" feature on the site doesn't work. I would love to review the actual product and will change my review depending if it ever arrives. It's better for a company to be honest and upfront with expected arrival times. If they would have just told me it was arriving late - mid June I wouldn't be upset here. It's the constant "next week, next week, next week". Many other companies make custom covers, if not received I am going that route. Also, we are all dealing with COVID - stop using that as an excuse with every email response, just give us all semi-accurate times for delivery. It's not hard, be professional. *EDIT* All the above still stands but I did finally receive my order. The covers are made in India so I am sure that is one hold up in the equation here. Shipping was actually very fast via FedEx once I got a tracking number. I will say, the quality of the actual cover itself is truly remarkable. Thick material, great stitching, came with a bag to hold it, and literally a PERFECT fit for my order, which had over 20 different measurements. I am very satisfied with the quality and product. I would say if you’re going to order, just have the mindset that it will take about 2-3 months to receive, not 12 working days. As long as you are okay with that timeframe, it’s worth the wait. Thanks”

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Posted 4 years ago

Hello, I apologize for the delay and understand your frustration. The issues surrounding COVID have been challenging to navigate and your order accuracy and quality are always our top priority. With that being said, we need to do a better job at being more prompt to your inquiries and are working on improving in that area. We appreciate your business. If your issue is still not resolved, please reach out to me personally. matt@alcocovers.com

Posted 4 years ago

Once again, sorry for the delay here. We are back to about three weeks turn around time

Posted 4 years ago

“UPDATED FROM 1 STAR: While it did take 52 days to finally receive the order - they are great. A perfect fit. My complaint comes from the fact they do not update you for your specific order. The emails are very basic and general. Better customer service is needed. BUT - if you don't mind the wait time... this is a great service. They are made in India - which I didn't know. But it is an american company you work with. ORIGINAL REVIEW: LOOK AT ALL THE RECENT REVIEWS BEFORE ORDERING!!!! I WISH I WOULD HAVE!!!!! When ordered, the website says 7-10 working days. It's been a month since ordering and haven't received my order. An email was sent with an expected ship date by 6/7/20. Today is 6/4/20. I am hoping I get a shipment tracking number by 6/7. If I do, I will change my review. I believe they need to change their website with updated information regarding shipping. Part of the reason I ordered these custom covers was because of the turn around time. I hope they are of good quality and are correct in their design and fabrication.”

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Posted 4 years ago

It looks like this was delivered to you on 6-24. Truly sorry for the delay. Enjoy your cover

Posted 4 years ago

“Alco covers delivered my cover on time and it was a perfect fit. Thank you!!”

Helpful Report

Posted 4 years ago

“I was really excited about this product and the information on the website made it easy to put in the order and validate that my measurements were correct. But...that's about where the excitement ended. After the order was placed on May 16th, I received no feedback from anyone at the company which is not acceptable since their disclaimers says "If any changes are required we need to know ASAP. (No more than 1 work day)." Well, I put in my notes to "please contact me to ensure my measurements are correct." On May 20th, at 0932, I called and left a message to call back about the order. No one called and so I called again at 1530 and finally reached a sales rep. The sales rep was unable to locate my order and asked me to email it to someone else at the company and subsequently I would get a call back by COB. Well, that never happened and so I had to call again today. When I finally got someone I was told they found the order it had not been processed. Additionally, it would take 3 weeks to a month before this would ship. Had this been prominently advertised on their website I would have gone elsewhere. But, since no obvious disclaimer is given at any point in the process regarding shipping delays related to COVID I've now wasted a week for something I need by the 29th. Since their website claims orders will be shipped within 5-7 business days or 7-10 business days (Depending on cost) I had no issues placing the order. Not okay to operate this way and also not okay to make it right.”

Helpful Report

Posted 4 years ago

Hello, We apologize for the delays and are doing our best to fill your orders as quickly as possible. Some orders are shipping on schedule but there are a few that are delayed for various reasons surrounding Covid-19. Also, Our shippers like Fedex and UPS shipping time is about double. This piece is beyond our control. Please be assured that we value each and every order and this will be made and shipped as early as possible. Once again, we do apologize for the delay on your order. We appreciate your patience and will certainly try to do better in the future.

Posted 4 years ago

It looks like this order was delivered on 6-25. Very sorry for the delays here. We hope that you enjoy your cover.

Posted 4 years ago

“We purchased a custom cover for a new firepit. Easy ordering process and cover was delivered quickly. It looks great, fits great, and is made of high quality material. Well worth the price! First time using Alco and highly recommend. We are getting ready to order matching covers from Alco for our patio furniture.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

alcocovers.com Reviews