Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,329 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff at Muller road Bristol are poorly trained and rude- wanted to pay for goods at the self service. Instead, the sales assistant looked into my bags and then demand maned to see receipts. And treated me like a shoplifter- clearly one that wanted to pay for goods at the till. Was made to feel like a criminal. Their online complaints process doesn't work ie doesn't recognise the postcode for the store. Had to send letter in post - still no response.”

Helpful Report

Posted 10 months ago

“Ruined clothing - worst customer service I placed a click and collect order. Went to the store, collected the shopping and went home. Noticed a bottle of bleach had leaked over a large number of items. Called Aldi who wanted photos of this and told me to go back to the store. The store replaced those items in that particular bag and refunded my click and collect charge along with a token bunch of flowers. I then noticed whilst in the store that a bleach stain had now shown up on my T-shirt. I showed the manager who told me to call customer service again. I did this and sent photos of my damaged item and a link to the website showing the cost of the £40 top. I was told that because I do not have a receipt (who keeps a receipt once you know you are keeping an item???) that they would only refund £30 in store vouchers. No kind of compensation for all the stress and inconvenience! Why would I want store vouchers for someone that I know longer want to shop at? Dealing with customer service both on the phone and through email is shocking. They genuinely don't care. No emotion at all and made me feel like my situation was insignificant. Now they are not even replying to my emails!!!!”

Helpful Report

Posted 10 months ago

“I was charged for products that I did not purchase. I don't buy potatoes or chocolate due to being type 2 diabetic. Added to this that they want to search my bags before I'm allowed to use them. I thought that in the UK we were innocent until proven guilty.”

Helpful Report

Posted 10 months ago

“I normally shop at Lidl but as Aldi Witham had self service tills put in I thought it would be quicker. Wrong. They are never open. Apparently not enough staff. Rotas need changing etc etc. Very annoying. Back to Lidl.”

Helpful Report

Posted 10 months ago

“Most of the Aldi store ,the food is… Most of the Aldi store ,the food is without any doubt under standards ,quality ,fruits ,meat as well all under the ,fruits are ok ,the staff at the tills are stopping customer without any reasons looking in their bags ,are rude in general ,they don t work in team or help customers .Aldi food and product are below standards value ,to save money it is totally a joke managers at top employees you are just a number at the bottom list .90 % of the food at aldis is below standards advise customers to buy food from other sources .Toiletrees and cleaning stuff of , anything else even is reduce do not buy all the food goes to animals farm .I have seen myself food at aldi out of date ,marketing is bad and food is not healthy at all . Money value you buy what you paid for . Date of experience: 28 May 2024”

Helpful Report

Posted 11 months ago

“I went to Aldi Yeovil do my full weekly shop today and was disgusted when they demand to search my empty bag before they would serve me. I think it's disgusting that Aldi make you feel like a theft. I DO NOT STEAL The girl at the till and the manager of the Yeovil Aldi store were very rude and called me rude because I questioned it asking do I look like I would steal. They have no right to go through my bags. I thought that the customer was always right!! Aldi you will lose many customers by continuing with this so called policy one being me and all of my friends and family who I will tell what happened.”

Helpful Report

Posted 11 months ago

“I love Aldi first of all , I travelled to burscough Aldi yesterday such a nice shop going through the till the assistant was chatting small talk with customers the lovely young girl seemed to be no rush however I usually shop in Fazakerley Aldi where all my shopping gets thrown at me ! So different why !!”

Helpful Report

Posted 11 months ago

“Once again I have had an issue at the Kidbrooke Aldi Uk store over staff wishing to rummage through my empty shopping bags before processing my shopping. This time I was called a ‘stupid woman’ by this young man called Luke when I told him I’d had this before more than once and with Aldi Customer Services online. I have just left £100 worth of shopping at the till and I do £200 shopping per week mostly in the Kidbrooke store because the staff are rude. Aldi has no right to rummage through my shopping bags. They are mine. If I walked out of the store with a trolley load of shopping unpaid for they would not stop me yet they think it’s ok to rummage through my empty bags when I’m trying to pay for my shopping.”

Helpful Report

Posted 11 months ago

“I’ve just spent £114.21 at Aldi (Wragby Road Lincoln store) and the beans were labelled at 28pence, however at the checkout they wanted to charge me 42pence. I questioned this so the cashier called for the manager who said it was a mistake because of an overflow of 42pence stock which had been placed on the top shelf, labelled at 28pence. I suggested they remove that label as it was confusing and could I replace them with the 28pence beans? He told me they were out of stock but he refused to sell the 4 tins on the checkout at the advertised price or even at a reduction. I therefore asked them if I should go to Tesco instead to which he politely replied we don’t want you to go to Tesco but he still wasn’t willing to offer at least some kind of reduction as a gesture. So for the sake of 56pence this customer, on principle will not return to Aldi and they have lost my average weekly spend of £150. Tesco and Asda’s gain!! I have tried to add photos but it won’t upload from my iPhone”

Helpful Report

Posted 11 months ago

“They have just put in self-service checkouts in my local Gainsborough Aldi store. When I went in all the tills were closed except the self-service. I asked which till was open and they said these pointing to the self-service. I said I had cash and looked at me as if I did not have a choice, they did open a till up But if I wanted cashback or some carrier bags, you cannot get from these from the self-service machines so why push them onto the people who don't want to use them?”

Helpful Report

Posted 11 months ago

“Stafford Aldi, queensville….what has happened to this store? No cottage cheese for the past 3 weeks, no squash, went today, Saturday at lunchtime…no milk???!!! No brown rolls….I’m going back to tescos.”

Helpful Report

Posted 11 months ago

“If I could give you a 0 I would! Shopped at Aldi in Wallsend for years. Been today and worker had absolutely shocking attitude! She has no customer service skills. Someone needs to send her back to training. Only problem is I never got her name. Won't ever step foot in Aldi again. Shocking experience.”

Helpful Report

Posted 11 months ago

“This Aldi‘s was the dirtiest store I’ve ever seen. I had my little dachshund with me which I take everywhere and the store was so dirty that I had to hold him in my arms because he kept trying to lick the floor.there was food on the floor. He’s usually very good about that in a clean store. Then some person named Libby walked up to me who I had passed when I first walked into the store with my dog and told me that I would have to leave because the store doesn’t allow dogs. Why she didn’t tell me that when we first walked into the store I don’t know. I told her that we had been in the store for 30 minutes and we were almost done and we would not bring the dog back again . She said no you have to leave now or I’m gong to call the police. Never been treated so rudely in my life. She was loud and did this in front of other people in the store. It was so embarrassing. I will never be going back to that dirty disgusting store ever again.”

Helpful Report

Posted 11 months ago

“Shocking customer service, the till assistant told me that I should have gone to the checkout instead of coming to her till after she let someone push infront of me, continued smirking. I asked for the manager the manager took her side I started recording the incident and he snatched the phone off me and pushed me to which I then pushed him back and banned me from his store. I asked for both their names but they wouldn’t provide me with it even though the customer service team said they need to be wearing their badge and provide the first name. I shop at aldi many times, so they’ve just lost a customer . The staff need serious training. The situation could have been handled completely differently if the manager just deescalated the situation instead of escalating it. I’ve worked in customer service before and I’ve never experienced anything like it. Aldi need to have a serious word with them because they’re bad for business! Awful customer service and I’ll never shop at aldi again. I’ve posted the interaction on TikTok and I hope people can avoid the Leeds road Thornbury store in Bradford”

Helpful Report

Posted 11 months ago

“Hello team, I have always been a big fan of your Belmont fig roll biscuits, until the last box I bought when I was hugely disappointed that you seem to have changed the recipe,they were not even good,it wasn't an out of date box, in fact the usual ones I liked even if i had left them out to get hard! I went to pick one up today to try again, but sadly really they are not even palatble enough. I don't eat many biscuits but they were my go to, and only Aldi fig rolls! So sad about that.Otherwise Aldi is still a great store!”

Helpful Report

Posted 1 year ago

“I bought 1kg of top rump from Aldi last weekend and I had to throw out most of it as it was full of gristle and so tough despite following cooking instructions Had visitors .Soo embarrassing”

Helpful Report

Posted 1 year ago

“Aldi Queensville Stafford i have done part of our monthly shop by myself since I retired but my wife has come with me on the last 2 occasions. After last weeks experience in Aldi Queensville Stafford my wife said she wouldn't shop there again on principle! I have put up with bad behaviour because of keen prices but having been nearly hit by a pallet truck coming out of the rubber doors from the warehouse at a rate of knots with no apology and a male cashier talking non stop to someone else while serving us!! enough is enough. i wont wait around to have my bags checked. I have been associated with customer service for most of my working life and know good and bad when I see it. This store has much to learn.”

Helpful Report

Posted 1 year ago

“Aldi -little Venice store The staff are rude and arrogant and racially profile Lots of Arabs stealing and pushing in the (very long) queue The place and staff need a radical overhaul”

Helpful Report

Posted 1 year ago

“I have just been shopping in Aldi Petersfield and found the wine and customer service excellent. I was helped by Sienna who found the wine I wanted and could not have been more helpful - thank you. Paul”

Helpful Report

Posted 1 year ago

“I went to Aldis in Newbury Park. I had a basket paid for my things. The Assistant said can I see in your bag it was a small Mn S bag with a bra in it I had been to hospital as I have breast Cancer. I said no there was a man behind me she said she had too look in it . I was so Embarrassed coustomer service do not care they said they will surch people. They done the same to my sister a few weeks ago wanting to see what was in her shopping trolley and she is ill. Apparent I was told they are loosing customers doing the same to them. I will shop at Lidls now more fresh. At Christmas Aldis had two doors of the fridge all the food was warm. Rude staff .,yet there ment to support cancer”

Helpful Report

Posted 1 year ago

Aldi is rated 2.5 based on 1,329 reviews