Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,329 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of their fresh products has deteriorated considerably. In recent shops I have had to throw away a full punnet of nectarines.. a whole cucumber. A complete head of celery. All this was in 1 shop. I don't understand why their product is have taken such a drop in quality as I'm sure their deliveries of such goods have become more frequent. They need to up their game and be more careful with quality control.”

Helpful Report

Posted 4 years ago

“I shopped at the Cowgate Aldi on Sunday. As usual, when you enter the shop in the last hour before closing, the sanitisation station is shambolic. I should have photographed it... The shop was busy - no social distancing what so ever.. at 15:45 the first announcement was made for customers to make their way to the tills as the shop would be closing..Which is what shoppers began to do. But, Aldi only had two tills open so my queue quickly reached back to the back of the shop - so did the other - and there were still shoppers trying to work out where to join a queue. Bottle neck and difficult to distance from one another. I asked one employee who was tidying the bread counter if another till might be opened - I was rudely told, ‘no’. I pointed out that the queues were huge and unsafe... he walked away saying, ‘Some people only think about themselves..!’ Not at all - Dangerous all round for everyone, as far as health and safety goes. Rude staff on top of it. Aldi, if you ask customers to head towards the tills.. open them! Sanitising stations should be available up until the last minute the shop closes.”

Helpful Report

Posted 4 years ago

“I do my main shop in Aldi, its limited but cheap, that's the good bit. The bad bit is they make their money by working the staff to death, I used to work in retail management years ago, they used to take advantage of managers by getting them to work all the hrs under the sun & not get paid overtime, now they get away with getting one member of staff to do the job of 2, its immoral & if they are short of staff they look under so much pressure, no other retailer does this, im considering shopping in Lidl for this reason, shame on you Aldi.”

Helpful Report

Posted 4 years ago

“I think the fruit and vegetables are of poor quality. If I buy from Sainsbury's or Waitrose. I will pay more but they taste and last longer.”

Helpful Report

Posted 4 years ago

“My Husband and I were shopping at out local Aldi successfully once a week during the recent crisis. My Husband is over 70 and we found the system in place adequate and reassuring and we were able to shop within and hour. However that has all changed as we turned up to shop and were told that it was one person per trolley as per government guidelines. Nowhere on the government website does it state that you have to shop alone. We now shop elsewhere as do other couples we know. I have emailed Aldi and placed this review as I was surprised to see a review from a shopper from Walkden stating that she and her Husband shopped together. Its bad enough for older people in the current situation but this system makes you feel like a second rate person. I doubt that they would turn away a family with children.”

Helpful Report

Posted 4 years ago

“Re my last review I'd left the wrong rating button checked but to be fair to Aldi, from a value perspective I feel they have been good until now. What worries me is the two examples I quoted could be an indication of that value starting to erode.”

Helpful Report

Posted 4 years ago

“Your best toilet paper has been discontinued. Softest 2ply unembossed white toilet tissue was the best available anywhere. The embossed versions are no match and cause soreness.”

Helpful Report

Posted 5 years ago

“What's happened to your baked beans? Same tin but definitely not the same beans and sauce. The beans are bullet like and the tomato sauce is like water.”

Helpful Report

Posted 5 years ago

“Aldi stores are wonderful but the on line delivery service is not fit for purpose I ordered on 7/12/19 My parcel was taken to the wrong Yodel depot I was told it would be taken to the right one and then would be delivered to me This would take a further 2 days This never happened No attempt was ever made to deliver it I e mailed Aldi customer services four times and at no time did i receive a reply When phoning yodel or Aldi I got nowhere either Aldi should not promise a service that they cannot deliver especially at Christmas”

Helpful Report

Posted 5 years ago

“Very strong alcohol in the deserts. Not clearly labelled. Reflecting products that are not child friendly/parent friendly/alcohol dependent friendly/medical issue friendly”

Helpful Report

Posted 5 years ago

“Used aldi regular until they have started to change certain products cake mix the new mix is not the same as the old ones in paper bag the new ones in box I won't be buying again they have odd taste after cooking and definitely not worth the extra cost I used to buy the chocolate fudge and carrot and medeira mixes all the time now I shall be going to Sainsbury's to get Wright's cake mix from now as that's a close mix as new ones from Aldi shouldn't be sold they are disgusting so disappointed by aldi disappointed that they never restocked there hotdog sauce this summer I find it odd that they are taking there best selling items and replacing them also found there beans with sausage to be watery and tasteless Lidl are stocking better beans aldi sort your stock changes out before you lose customers and where has summer fruit studels gone seems things customers like are disappearing and seems like you don't care about disappointing customers relook at what sells well before trying to make changes and try changing stock that don't sell so well would make more sense”

Helpful Report

Posted 5 years ago

“I shop regularly at Aldi, I realise that because prices are very low which is good, there are targets which need to be met, however, on shopping at Aldi in Towcester, Northants today it was not a nice experience. All items were moving on the conveyor belt and being scanned, then I realised that my Sister who was behind me - her items were being scanned onto my bill. There was definitely a bar put there to separate her items from mine, but the cashier was moving them through so quickly, that I think the bar separating the items must have got pushed to one side, so rather than have them taken off, I said don't worry, I will pay for everything and then work out the cost of hers and mine after. It was a totally stressful experience. We know there are targets, but you shouldn't come away feeling stressed, and then having to calculate everything. I think some staff need training, yes, you have targets to meet, but there is a line. I told my Sister that in future if it happened again, the best thing to do is get the cashier to take the necessary items off, then it may make them realise that it doesn't always pay to rush.”

Helpful Report

Posted 5 years ago

“disappointed that Aldi do not offer a free click and collect service for their online purchases like most of the other online retailers.”

Helpful Report

Posted 5 years ago

“The Store at Deepdale, Preston, have the rudest staff.... no hello, please or thank you at the till despite me always saying hello.... and thank you.... one girl literally threw my receipt at me.... ! Even though it is further for me to travel I go to the aldi at queen retail park where I dislike the layout of the store however the staff are always pleasant and converse with you.”

Helpful Report

Posted 5 years ago

“Purchased electric scooter via Aldi online. Faulty product and unfortunately a customer service approach that just passes you on to the next person, being the manufacturer, with the manufacturer being as much use as a chocolate fire guard, things still not sorted.”

Helpful Report

Posted 5 years ago

“The deli potato salad is overpowered by tarragon. Not nice. Please remove from product.”

Helpful Report

Posted 5 years ago

“The shops are good, the products are good, the prices are good. Customer Service are NONE existent. I placed an order by mistake online and immediately sent a message to customer service to cancel, no reply. I tried to call them, hung on for 20 minutes and nobody answered it just leaves you waiting. Another order i place on line 2 weeks ago, still waiting for the delivery. Aldi, your customer service and Logistics is disgusting, I wont be buying anything online again !!!”

Helpful Report

Posted 5 years ago

“Stockton on tees, beggers are outside, they are allways around the door or trolleys when you are dealing with you purse asking for change, staff just say oh its dave. And do nothing about it.”

Helpful Report

Posted 6 years ago

“Was on the phone to them to their Customer Sevices using the phone number: 08435 047263, using my mobile phone. Have been charged over £7 for the call. BEWARE phoning ALDI'S Customer Service. This is unacceptable and a complete rip-off. I also enquired about a special Easter egg. When friend went to collect it, the only one left was damaged and so didn't buy it. What a nightmare.”

Helpful Report

Posted 6 years ago

“Washington galleries always queues. Often items mispriced or under wrong price header so when you look at receipt you've paid more than expected. If you are in a long queue another till is opened and then all people at end of queue go to new til and are served first”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,329 reviews