Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,329 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

Questions

Metrics

2.5

Based on 1,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aldi made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't know how they can call them selves customer services as they don't have a clue. I rang 2 differant customer service s at aldi and was told the only way I can do anything is to drive 100 miles to speak to the shops manager REALLY!!! I am not letting this complaint drop,if that's what they are hoping ,not gonna happen ....Donna”

Helpful Report

Posted 2 years ago

“I was an Aldi s customer and because of my disability I would have my food delivered to my home. Their drop off people are rude and do not even make eye contact with the customer. On more than one occasion they left my food outside, they never even knocked and many times there was meat in the bags. This last delivery was my last, It is to bad because the prices are very good. This is not my first time writing about this problem. No one has ever gotten in touch with me so I guess they do not need my buissness,”

Helpful Report

Posted 2 years ago

“Don't get produce as whoever shops for you doesn't know how to pick it out I got strawberries and have of them were moldy and she packed a melon on top of a plastic container of blueberries so they were smashed and all over the bottom of the bag I can understand the melon being hard I left it out to ripen and it never did This was my second experience had no problem with the first order I had delivered”

Helpful Report

Posted 2 years ago

“While shopping at Aldi’s I had two carts full of groceries I could barely push them and nobody would help me out not happy about it all the other stores will help you out with your groceries”

Helpful Report

Posted 2 years ago

“Went into the Aldi at Idle Bradford the other day and was disgusted with the filthy blue hand baskets in the entrance. Everyone of them was filthy I refused to pick one up I mentioned it to one of the staff on the alcohol section and re-itterated please tell the manager as it is unacceptable from a hygiene point of view Let's see what they do about it?”

Helpful Report

Posted 2 years ago

“Let’s just say there’s a reason it’s cheap.”

Helpful Report

Posted 2 years ago

“I have been shopping for years now at Aldi when they first opened they never had rotting food left on shelves but now they just don't care think its time for visit from Health Department”

Helpful Report

Posted 2 years ago

“I've just started using Aldi, and I was enjoying the large car park the healthy flowers, the bakery and the non food items it makes the visit a little different from the normal super shopping experience in the UK ! .....until I met Gilda that is on the checkout, she was plastered, or perhaps something else maybe but she just went off on me for assuming quite reasonably that I could keep the fertiliser in the wheel basket until I got to the front door and stack it there and then carry the load from there on, she went berserk ' what did your last slave die of' was one of the retorts 'is my back stronger than yours', 'cant you find another shop who will carry your goods for you', I never asked for someone to help with my shopping. Clearly this is the norm in there as someone in the queue leant over and said pensively he could put my basket back in the right place to satisfy her, and then said it's like that all the time in here. It was clear to me she had had a notification from some customer security platform where my image had been placed for giving another bad review by the Raqqa Security company currently being imposed on us by Greater London Tesco's. So get your facts right before you go bullying and insulting the innocent. I will go back to see if it's just Gilda or not.”

Helpful Report

Posted 2 years ago

“Don’t but fruits and vegetables at Aldi. 5-6 times I bought Avacados at Aldi and all the times avacados were bad and not able to use. I always buy avacados for Shoprite and they always good. But only few times I bought in Aldi and they are bad and we were not able to use them.”

Helpful Report

Posted 2 years ago

“They do some things right but in my experience, they NEVER have what they advertise.”

Helpful Report

Posted 2 years ago

“First of all, I don't speak Spanish, don't want to and I live in the U.S.A. Some of the Aldi in Miami have Spanish speaking only people and their service is lousy. Long lines and only one cashier open, poor selection.”

Helpful Report

Posted 2 years ago

“I bought the heart to tail cathouse and tunnel for my cat. So disappointed. The house itself is cute but the pad at the bottom doesn't come close to fitting. Every time the cat steps on it, it pops up and scares him out.”

Helpful Report

Posted 3 years ago

“Staff talk about costumers in front of other costumers and think it's funny security guards need to retrain only use Aldi if I have to these days”

Helpful Report

Posted 3 years ago

“Ordered garden furniture 1st march still not received called customer service who said they would look into this still heard nothing it's ridiculous they have my money still no goods furious”

Helpful Report

Posted 3 years ago

“I bought a mini greenhouse online. It was delivered within 5 days but had no fitments included ( as listed on the instructions leaflet) I phoned straight away but the customer service lady was very curt and unhelpful and she said " well we've got no spares so send it back" I eventually had to email head office who said we will refund you into a PayPal account. I explained that I hadn't got one and said I had paid online with a credit card but she insisted it had to be a PayPal. I then had to reactivate an old PayPal account. I finally got a refund and was told to dispose of the incomplete product. I did eventually get the refund and also a request for a feedback review. However because I was honest in my review, Aldi emailed me to say they would not be publishing it! I only gave the stars because the part of the order I received was ok and I did receive a refund. It was a stressful and time consuming process.”

Helpful Report

Posted 3 years ago

“If you start with 10 items in a grocery card today, in a few months 30% of those items will become discontinued by Aldi. Aldi plays as if it is buying surplus and or discounted items or high yield low quality items such as fruits from manufacturers and places them on its shelves as long as it lasts, then it becomes discontinued items no matter how the customer has become dependent on that item. The item could be a medical need but it will be discontinued. The Albert Discount is no longer at a lower price as I found some items are more expensive than they are in Kroger or other stores. This matter has been discussed with the customer feedback, but never have seen any actual result. 1628 Precinct Line Rd, Hurst, TX‎”

Helpful Report

Posted 3 years ago

“Bought a pair of curtains online which was very easy to do. The website is easy to navigate and use. The curtains arrived promptly which was impressive. When the parcel was opened only one curtain. Contacted customer service who advised sending them back, but I just want the curtain I payed for”

Helpful Report

Posted 3 years ago

“Fresh fruits always contain around 35% of poor quality fruit I have to discard a large amount weekly.”

Helpful Report

Posted 3 years ago

“Recently I bought chopped walnuts .The packet had no expiry date .Once opened, the nuts were stale and smelled foul.I have often noticed and felt that many items which Aldi sells are on the borderline of becoming stale..Similarly, I found that the oranges decomposed the following day after purchase.”

Aldi 2 star review on 27th December 2021

Helpful Report

Posted 3 years ago

“Prices going up every time you go ln better value at Asda now”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,329 reviews