Name: Aldi
Rating: 2.54

“When shopping at Aldi, I wish they had a customer service desk like at Waitrose. Having a customer service desk would make it easier for me to report a problem, rather than chasing a busy employee around.”

Helpful Report

Posted 2 years ago

“Aldi Crayford, terrible customer service, long wait to pay, not much product variety and they demand to search people’s personal belongings. Avoid.”

Helpful Report

Posted 2 years ago

“Dear Customer Services, I am making a complaint against one of your staff servicing at the till. The incident occurred today at Aldi Stores (Ireland) Ltd, Hanover Road, Carlow. While standing with my items on the conveyer belt to be scanned, I noticed your staff (Male) looking to one of the rear sides of the isles at somebody behind me and looking at me two to three times and nodding his head to the person. Later, when my turn came (I bought 79017 KING PRAWNS RAW x5) staff took all of my items and other people's items closer to him (Two customers' items) and started scanning my items. While scanning I am not able to go forward to the paying area as the previous customer was still there sorting out his purchase and his payment (Paid using his Phone). As soon as he left, I went to the front to collect my item and make the payment. The customer behind me followed me to the front and stood right next to me without making any effort to move so I could make my payment without any issues or collect my items. Because if the money I was carrying was not enough, I wanted to use my credit/Debit card. At this moment I felt very uncomfortable as this is not the mistake of the customer but solely of your staff who encouraged such behaviour. Even if customers misbehave, the staff should make sure to engage themselves in creating an environment where I could feel safe. I am very disappointed and disapprove of such irresponsible behavior from your staff. These are organized and intended to corner someone in this manner. Customers should feel safe and comfortable while shopping at Aldi stores. Their shopping experience should not leave a painful memory behind. An organized and orderly system should be implemented to avoid future mishaps with customers or staff.”

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Posted 2 years ago

“I purchased two Slimwell sweet potato curry ready meals from the Aldi store but on opening the cardboard outside packaging I saw that the plastic trays of both meals were badly broken. Once cooked I discovered several bits of plastic in the food. My issue is not with this, accidental damage occurs, but with the response of customer services. Initially I was told that they would monitor the performance of this supplier. On pointing out that this is actually dangerous I got a voucher for half the value. I feel this should be taken more seriously as if eaten, especially by a child, the plastic could cause damage.”

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Posted 2 years ago

“I've just been into Alidi as I have always do and have always had great customer service, but on this occasion a girl named as Hannah in the Coulby Newham shop was extremely rude to me at the till, I had forgotten my bags, asked politely if I could go and get them, then she just started throwing the shopping into the trolley, after I had asked the only guy that was queuing if he want to go before me. I suffer with a painful back as it is, she stomped of to get the manager to serve me. Serves with a smile I didn't get, I have worked in customer base employment all my working career and never been spoken to like that ever.”

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Posted 2 years ago

“Items ordered online on 26 January 2023. Received confirmation same day from that such items were out for delivery by Evri, arriving on 2 February 2023. Another email received on 28 January stating there was a tracking error but made an assurance that items were despatched from your warehouse and you were working hard to ensure delivery etc. etc. Further email received 30 January stating that Evri was unable to provide a further update to my parcel, however, you, Aldi, would look into it and possibly issue a refund if parcel could not be traced. Subsequently received email on 31 January stating that a refund was being processed to my order! This is the second time in 4 weeks that this has happened with my orders and I am fed up and disappointed with such ineptitude. Aldi, please STOP appearing to put the blame on Evri and Yodel for your despatched problems. If you are overwhelmed with orders, do take a look within to discover the source of the problems that you are having dispatching your customers' orders. As a German company you are meant to be SUPER EFFICIENT!!!”

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Posted 2 years ago

“One of the most obnoxious tills people served me at aldi Truro today at 17:15. He rushed the customer ahead of me through the till by piling my items through while they were still packing, then tried to rush me through next. There appears to be two sections where people are meant to pack right next to each other. I took to pack my items in the clear section so I could take care and sort out the mess he created, whilst my children were going to pack the other side. The tills person then started to ram the items from one aisle to the other, hit the pay button for the card machine to beep incessantly and then storm off. It made the whole process much slower and awful for all who witnessed it. He returned angrily without an apology. I was so flustered I couldn't find my card, and another customer paid for me to get the queue moving prior to me finding it in my coat pocket. The worst and most demeaning customer service I have received anywhere. The two sections are a ridiculous idea for the sanity of customers and staff, and I will make sure to take my time at your business from now on.”

Helpful Report

Posted 2 years ago

“One of the most obnoxious tills people served me at aldi Truro today at 17:15. He rushed the customer ahead of me through the till by piling my items through while they were still packing, then tried to rush me through next. There appears to be two sections where people are meant to pack right next to each other. I took to pack my items in the clear section so I could take care and sort out the mess he created, whilst my children were going to pack the other side. The tills person then started to ram the items from one aisle to the other, hit the pay button for the card machine to beep incessantly and then storm off. It made the whole process much slower and awful for all who witnessed it. He returned angrily without an apology. I was so flustered I couldn't find my card, and another customer paid for me to get the queue moving prior to me finding it in my coat pocket. The worst and most demeaning customer service I have received anywhere. The two sections are a ridiculous idea for the sanity of customers and staff, and I will make sure to take my time at your business from now on.”

Helpful Report

Posted 2 years ago

“One of the most obnoxious tills people served me at aldi Truro today at 17:15. He rushed the customer ahead of me through the till by piling my items through while they were still packing, then tried to rush me through next. There appears to be two sections where people are meant to pack right next to each other. I took to pack my items in the clear section so I could take care and sort out the mess he created, whilst my children were going to pack the other side. The tills person then started to ram the items from one aisle to the other, hit the pay button for the card machine to beep incessantly and then storm off. It made the whole process much slower and awful for all who witnessed it. He returned angrily without an apology. I was so flustered I couldn't find my card, and another customer paid for me to get the queue moving prior to me finding it in my coat pocket. The worst and most demeaning customer service I have received anywhere. The two sections are a ridiculous idea for the sanity of customers and staff, and I will make sure to take my time at your business from now on.”

Helpful Report

Posted 2 years ago

“Basically I got told by the male cashier wearing the bandana in Hessle Hull that Aldi maybe isnt the shop for you.Shopped there every week spending at least 90 pounds havnt been in since cant face it 4 weeks ago .”

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Posted 2 years ago

“There was a incident at our local aldi store. I emailed my complaint customer complaints line apologised and stated they would send me a gift card a month later I received it. It was to the value of $100 but there was nothing on it. I was told because it was a high value card & security reasons they would activate it. a week later I check balance.now saying invalid card. Aldi customer service is rotten & complaints line are liar's.They had no intention on honouring there word.”

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Posted 2 years ago

“Hello, a few months ago Aldi opened a store at 11601 Regency Village Drive, Orlando, FL 32821. Everything is good, except the customer service of one cashier (Jackie), she was very rude, impolite, she throws the food in the shopping car without any care, that happened to me two times, notify the managers regarding this, she should not work with customer service, because what happened to me must happen to many people. I hope they take action on this cashier. Thank you.”

Helpful Report

Posted 2 years ago

“When shopping in the Sandhurst store today, I picked a box of champagne flutes reduced to 99p, they were on display with a ticket. When going through the checkout I was told that these can't be sold because they are not on the system, I asked whether they could be scanned as a miscellaneous code and was told that this couldn't happen. A manager was called over and said that HQ instructed that all remaining Christmas stock can't be sold. This is absolutely horrendous customer service, stock should have been removed from the shop floor and I really don't understand why my purchase could not have been honoured, I wrote to the Customer Service team and received an obviously pick a paragraph scripted response with a few paragraphs, the last paragraph included: Unfortunately the product is no longer available so maybe that is the reason why it cannot be sold anymore maybe they forgot to pull out the item and we are very sorry for this happened and we hope you understand. In most cases I would have let this go. But we are talking about a 99p glass that Aldi refused to sell, yet it was on display with a price label.”

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Posted 2 years ago

“Every item of food does not need to be increased in price tho every thing has by now come on Aldi where is the customer loyalty time to give people a break”

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Posted 2 years ago

“On arriving at Aldi shop in Airdrie checkout I removed my used Aldi carrier bag, which by the way was all crumpled up from my pocket in front of the checkout girl so she could acknowledge I had not purchased it new, obviously an old bag. When all items were scanned she did not issue me with a receipt as requested before I paid, after payment she asked me twice to touch my bank card again to machine before I finally got my receipt, in total I had to use contactless three times to obtain my receipt which I thought was a bit off. When I got home I noticed she had charged me 20 pence for a carrier bag that I did not purchase and thought this strange as she did not even scan my own carrier bag. I would advise anyone shopping at Aldi not to use an Aldi carrier bag, why was this allowed to happen. Not a lot of money but then again its my money. .”

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Posted 2 years ago

“I really love Aldi's there red beets are the best they're cereal is awesome. I buy a lot of they're products and they're very reasonable . Thank you for being there”

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Posted 2 years ago

“On 15/01/2023, I had excellent customer service at Aldi in Kidbrooke by employee Gian and I would like to share my experience. I had problems passing my groceries in the self checkout, and the employee Gian gave me all the assistance, with a lot of education, patience and professionalism… I will summarize the story so the text does not get long. Some grocery items were not registering automatically, I had 2 boxes of broken eggs (my fault), my credit card Bank It didn't work, I had to go home to get another one, I paid half of the groceries at checkout and the other half at Self-checkout . Bad day for me, but I had full assistance and guidance, it was my luck. 🙂 Before that another situation had happened , when I went to remove 3 packs of 2 liters of water, which were piled up and could fall when removed, the employee Gian was passing by at the time and asked if I needed help, and he removed the packs for me. 🙂 Honestly, it's very difficult to find attentive staff who are ready to help. But, today for the first time, I had this great experience. I hope Gian has a great future at the Aldi supermarket, because he is a rare person to find. Thank you so much Gian”

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Posted 2 years ago

“I bought a ferex inpact Driver on the 30/12/22 it was completely useless does not work it was 2.99 when I complained about it to customer service that they sold rubbish to me knowing it doesn't work when I was advised by customer service to return it and ask for a exchange for one that does work the manager said that he would give me a new one but only if I pay £15 pounds not the £2.99 I was charged originally I rang customer service and was abused by Genna a customer service Aldi person this is nothing but rubbish being sold cheap instead of throwing it in the bin I'm not shopping with Aldi again been ripped off with rubbish goods”

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Posted 2 years ago

“Purchase a Specially selected free Range whole Chicken. Followed cooking instruction to the letter the chicken was over cooked and dry on the breast and pink at the side of the legs and blue underneath. Only had quart of the beast and the rest was thrown in the bin. Had no choice but to serve it because it was Christmas day was so upset and embarrassed Christmas lunch was ruined. Dont Believe the Hype on Aldi food like i did. I have been going to Sainsbury for my Organic Free Range chicken for 15 years and this has never happend. I will never shop in Aldi again you get what you pay for.”

Helpful Report

Posted 2 years ago

“I bought Aldi's rack of lamb. as a treat for my husband and myself. We had it tonight and it was horrible. It cost me £14'95 and it was all fat. 4 small loin chops which were thick with fat. I have often cooked rack of lamb at home but never had such little actual meat to eat. Never again will I spend so much money on so little about of edible food.”

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Aldi Reviews