ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“After a call to customer service to change product color it took a few short weeks for delivery. In these Covid times, the response and communication helped. Delivery and setup was a breeze, less than 1 hour with water! Within 48hours the chemicals and temperature created a relaxed environment.”

Helpful Report

Hello Craig Thank you for your honest feedback. It is much appreciated. I am glad to hear that everything worked out for and you get to enjoy our product. Please feel free to reach out if you have any additional questions, concerns at 833-926-2323.

“I ordered screening and two awnings that were then used to screen two sides of the front porch -for privacy. Both the screen and the awnings arrived promptly and in good order. They are high quality and useful.”

Helpful Report

Hello Thank you for you honest feedback. It is much appreciated. The pictures look great and the awning fabric will defiantly give you privacy on your patio. Hope you are enjoying the product to the fullest.

“Customer Service rep named Angelique treated me like a person with an issue not a buyer with an issue. She didn't put me on hold as she worked through my problem and she even personally sent me an email with what I needed instead of putting me in an auto-response. This proves that even an online business can still be human. I will buy again because of this situation and how it was handled.”

Helpful Report

Hello Kam Thank you for your honest feedback. I am glad to hear that an ALEKO customer service agent helped you with all your questions and were very polite with you and treated you well, this will be taken into consideration. Hopefully you visit our website again and get a chance to enjoy our products.

“Had a issue with getting all of my packages. Ended up speaking with Kelly -she checked on the status and kept me in the loop until I received all of my order. I thank goodness for the customer service I got.”

Helpful Report

Hello Thank you for your honest feedback. That is very much appreciated. I am glad to hear that you have been very well assisted by an ALEKO customer service agent and with the 5 star service that they provided. Hope you get to enjoy your product to the fullest.

“You don't want a review from me, so frustrated with your company. Ordered 10x16 motorized awning. Looked beautiful but did not come with enough supports to hold up the weight. We had to buy more. Than it was to heavy to stay up when only half extended. We bought legs and only but it out about 4 feet. I contacted the company twice to no avail. Both Responses were not helpful, offering no help at all. Unsympathetic and really ridiculous. They were form letters basically saying all are working from home so be patient. NO HELP AT ALL. Never ever again!”

Helpful Report

Hello Katherine, Thank you for your honest feedback. It is appreciated and will be taken into consideration. I understand that you are not happy with your product and I would like to work with you to find a solution and make things work out for you. Please give me a call at 833-926-2323 and request for Maria, I will gladly work with you.

“The old saying you get what you pay for. It holds true here! We purchased a 20 foot awning from Aleko the production and shipping was lightning fast, Quality is another story, the Fabric is thin and not something we expect to hold up over a long period of time, the electric motor engages but will not connect to the remote at all. So the motorized feature is useless. The mechanical arms are light weight metal, after installation we have experienced issues with the closing of the awning it will only close about 40% of the way. Comparing our $700 investment to a $1500 - $2000 awning purchased elsewhere I go back to you get what you pay for. As a consumer my overall rating is a 2 as we are disappointed in what we purchased. Would not recommend...”

Helpful Report

Thank you for reaching out and thank you for your feedback. Our awnings come with a 1 year warranty so please rest assured we will do everything to make it right. The remote more than likely needs to be linked to the motor and while the arms are light weight, they are light weight by design to reduce weight of the awning. We would be more than happy to help you out or troubleshoot it with out technical department. Please give us a call at 833-926-2323 and ask for Maria and we will take good care of you.

“It was a good deal for the money. The overall quality of material was very good. The directions were very hard to follow but the U tube video was helpful.”

Helpful Report

Hello Thank you for your honest feedback. It is much appreciated. Hope you are enjoying the product to the fullest. Please if you have any further questions or concerns give us a call at 833-926-2323 and request for Maria for assistance.

“Aleko was in contact with me and are very helpful product was perfect and packed well”

Helpful Report

Hello Robert Thank you for your honest feedback. It is much appreciated. I am glad to hear that you have been assisted well. Please if you have any further questions or concerns give us a call at 833-926-2323.

“Whereas the product craftsmanship for ALEKO gates look good but this company fails miserably when it comes to getting technical support that it claims to be great when you are showing interest in buying its product. You will see your requests for technical support will not be returned at all or when you need the support. Their telephone system will connect you to sales in few seconds and may make you wait for long time, sometimes 30 minutes and even more and eventually end up your call with a sales rep who will take your number and promise you a return call in next 24 hours. And then this company will not honor this 24 hour promise either. Good luck if you are still deciding to buy from this company.”

Helpful Report

Gurmohan, Thank you for reaching out and thank you for your feedback. We are very sorry that you have been experiencing such frustration getting a hold of our technical department. We would love an opportunity to help you and help answer your question. Please give us a call at 833-926-2323 and ask for Maria and we will make sure to answer all your questions.

“Installation was fair easy put unit on roof”

Helpful Report

Hello William Thank you for your honest feedback. It is much appreciated. Hope you are enjoying the product to the fullest. Please if you would like assistance with your product or have any questions or concerns give us a call at 833-926-2323.

“Great customer service. All products are top grade”

Helpful Report

Hello Charles Thank you for your honest feedback. It is much appreciated. Hope you are enjoying the product to the fullest. Please if you have any further questions or concerns give us a call at 833-926-2323.

“Very pleased with 8x10 trailer awning. Instructions could have been a little clearer but went on nicely to our 6x12 cargo trailer. Very happy with finished product.”

Helpful Report

Hello Dan Thank you for your honest feedback. It is much appreciated. Hope you are enjoying the product to the fullest. Please if you have any further questions or concerns give us a call at 833-926-2323.

“I'm a contractor. this is the first one I've installed. It was a little confusing with the instructions. I have a friend that has one and he loves it. The customer is happy and I saved them a couple of Thousand dollars.”

Helpful Report

Hello James Thank you for your honest feedback. It is much appreciated. Hope you are enjoying the product to the fullest. Please if you would like assistance with your product or have any questions or concerns give us a call at 833-926-2323. Thank you

“Been treated very well since I have been a customer. Always receive fast courteous service and shipping.”

Helpful Report

Hello Stewart Thank you for your honest feedback. It is much appreciated. Hope you are enjoying the product to the fullest. Please if you have any further questions or concerns give us a call at 833-926-2323. Thank you

“Very good. It is much better than my expectation.”

Helpful Report

Hello Dilipkumar Thank you for your honest feedback. Hope you enjoy your product to the fullest. Please if you have any further questions or concerns give us a call at 833-926-2323. Thank you

“After placing the order I have not heard from Aleko until this review. Get back to me once I receive the item, still waiting? No delivery time was scheduled, so technically the delivery is not on time, the item has not been received.”

Helpful Report

Hello Wayne Thank you for your honest feedback. I am sorry to hear that you have not had any response back after placing the order. I would like to assist you further and help you with finding out more information about your order. Please give us a call at 833-926-2323, request for Maria and I will gladly talk and work with you.

“So far so good as the weather gets better we will be able to open it and really use it”

Helpful Report

“It's been 2 months now and I'm still trying to get undamaged parts from ALEKO. The first awning shipped with a bent L-3 bar. I purchased through Overstock and they sent out another entire unit. Same issue, same bar was damaged. Are they sending out used awnings? So Overstock worked with ALEKO and this time they are sending just the damaged part. But guess what, they not only sent the wrong part, it looked like it was used. They sent the L-1 bar which I can't use. Not sure if I should blame Overstock or ALEKO. This is ridiculous!!!”

Helpful Report

Hello Hockeyblade, Thank you for your honest feedback. I am sorry about the bad experience that this product has brought you upon installation all you feedback will be taken into consideration. It is unfortunate to hear that you are not happy with the product and I would like to work with you to help you with a solution on the product. Please give us a call at 833-926-2323, request for Maria and I will gladly talk and work with you. Thank you

“TERRIBLE customer service !!! I gave a one star only because the page would not let me give a ZERO ! Today's date is May 3,2021 - I spoke with an Aleko rep on the telephone on April 16/23 as Aleko had shipped me the wrong size awning for my motor home. (I was specific in my measurements and the description of my motorhome when I phoned the order in) The width was off by a foot. I phoned the service line to see if there was something I could do to make this smaller size work, spoke with a female who said all the technical reps were out on service calls, but she would get back to me that day. She never returned my call that day, nor the next week. I sent an E-mail - on April 23 - (their machine reply was that a ticket was created [but no number was provided to me] Aleko stated in that automatic email that they will respond in 1 business day). I still have not received any response whatsoever. Would not recommend this company to anyone.”

Helpful Report

Hello C. Thank you for your honest feedback and I do apologize about the bad experience that this has brought you with working with our CS agents. It will be taken into consideration. I would like to work with you and and assist you with taking care of any problem with your product and come up with a solution. Please give us a call at 833-926-2323, request for Maria and I will gladly talk and work with you.

“Looks like a good quality product but the instructions are terrible to follow”

Helpful Report

Hello George Thank you for your honest feedback. I am sorry about the bad experience that this product has brought you upon installation. Hope you are enjoying the product to the fullest. Please if you have any further questions or concerns, give us a call at 833-926-2323, request for Maria and I will gladly talk and work with you.

ALEKO is rated 3.9 based on 3,252 reviews