ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Horrible Instructions. "Spring is very easy to waggle and can't work stable", "find out awning brackets" Re: 12' awning instructions. Video links lead to non existent page. Just guessing but looks like they use an auto-translate but then themselves don't understand the results.”

Helpful Report

Thank you for your review. Im sorry, instructions weren't clear enough for you. We'll keep on working to improve and get better. Thank you for doing business with us ALEKO

“Ordered a 16' driveway gate, was delivered a used set of gate posts with a bent cap and missing ball bearing (all parts were held together with packing tape, and a broken piece was inside the unbroken packaging... indicating they sent me something someone else returned). After finally procuring replacement parts and installing the gates it appears both sets were warped from an apparent manufacturing defect. Still attempting to get a replacement. Terrible product and experience overall.”

Helpful Report

Thank you for your review. Im sorry you have experienced some product difficulties. Is there anything we can do to change your experience to more positive? ALEKO

“The product quality seems good, but the installation instructions are awful. If you aren't an electrical engineer with twenty years of experience deciphering poorly translated Chinese instructions, you'll be scratching your head and cursing for hours on end.”

Helpful Report

Thank you for your review. Im sorry, instructions weren't clear enough for you. We'll keep on working to improve and get better. Thank you for doing business with us ALEKO

“We had a storm that broke the rollers that held the canopy. The eye holes separated from the rollers. I did a chat and they said to email customer service, because they couldn’t help with ordering replacement parts. I emailed customer service three times with no reply. Tried calling was told to email customer service. I am willing to pay, would just like a response from the company. In a day and age with many options to make purchases and social media to keep companies honorable I fail to understand the disconnect in retaining their customer base with some type of customer service. I just do not understand...”

Helpful Report

Thank you for your review. Im sorry our customer service team couldn't help you with your issue. Please try to make another attempt at (253)246-8222 or send an email to sales@alekoproducts.com. Thank you for doing business with us. ALEKO

“Do not buy Aleko saunas. This company makes a product that looks great, and seems inexpensive, but once you get it you then have to pay someone to put it together, and install the electric power. It cost us about $1,000 extra dollars to do this. We were told that it takes only two non-professionals 4 hours to put together. Furthermore, we had to get a manual emailed to us, because it didn't come with one, and even that one was lacking in instruction. Besides all of that we had to cancel one of our saunas, and it took us months and many phone calls for them to actually put the credit back on our credit card. Shipping was a mess. We informed them that we couldn't accept the shipping because of a vacation we were going on, so they said they would hold it until the first of August. The next thing we knew we got an email saying they had shipped it. When I called to tell them the mistake they said they shipped it anyway because the shipping company said it would get to us before our trip. When we didn't get it on the day it was supposed to arrive I called the shipping company, and gave them my tracking number. They said they had received it, but the trucking company had it now, and it was out of their hands. Aleko never gave me trucking company instructions or contacts, so I had to track the company down, and call them. The guy that answered the phone couldn't give me any information about my sauna other than that they only ever deliver on Fridays, which is the day we leave on our trip. Now I don't even know if we will get our sauna, and I can't rely on Aleko to give me a refund, or properly make sure it ever gets to me, and more frustratingly they don't answer their phones!”

Helpful Report

Thank you for your review. Im sorry you have experienced some product and service difficulties. We are doing as much as possible to change in better way. Is there anything we can do to change your experience to more positive? ALEKO

“Aleko products are ok. However, the customer service not too good. No one answer the phone, and no reply from email. Wish Aleko could make it better. Angie”

Helpful Report

Thank you for your review Im sorry, you have experienced service issue. Is there anything I can do for you to change your experience to more positive? ALEKO

“Item is very well built..but have a problem with the Awning...missing the Radio tubular component..have tried to get replaced..currently only manual operation.. i have not received a response..from anyone yet..called and emailed..Joe Rodriguez, AUstin, Tx.”

Helpful Report

Thank you for your review Im sorry, you have experienced product issue. Please call our customer service team at (253)246-8222 and we will be glad to help you. Is there anything else I can do for you? ALEKO

“Really good quality!”

Helpful Report

Thank you for your review. I am so glad you are happy with your order ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“aleko has without a doubt the worst customer service I've ever come across no return on emails phone calls crazy how a company would not want customerservice on the top of their list whos in charge fire thembobandkim@mchsi.com”

Helpful Report

“I have been trying to contact Aleko since July 4th. No response to emails or phone messages. I have called, been put on hold forever and then the call drops. I have left messages and sent emails. No response. I am so frustrated that I will never buy from them again. I didn't receive the product by a certain date as promised, that should have been my first clue that the company is inefficient. I will give opinion to Amazon to not sell their products due to poor customer service.”

Helpful Report

Thank you for your review. Im sorry you have experienced some product and service difficulties. Is there anything we can do to change your experience to more positive? ALEKO

“After four calls and being put on hold for anywhere from 30 - 60 minutes with no follow through, then an E-mail with no response after a month. All I needed was two arm bar links, but I'm now going to resort to manufacturing my own. What amazes me is that a company would abuse their own reputation over something as insignificant as these inexpensive parts.”

Helpful Report

Thank you for your review. Im sorry you have experienced some product and service difficulties. Please, make another try to call customer service at (253)246-8222 . We will be glad to replace any damaged/defected or missing part. Is there anything we can do to change your experience to more positive? ALEKO

“Hey nice site. You seem like a hard working company, Im sure you do well. What if you had even more sales or customers, would you be able to keep up? We direct people that are interested in your products / services to you. Discover how we can increase the visitors to your business: https://bestvisitors.icu/up?=reviews.io Allison 361 Southwest Drive Suite #731 Jonesboro, AR 72401 Not the right commercial message for you? All good, we don’t' want to bother you, please opt out here: https:/bestvisitors.icu/unsubscribe.php?site=reviews.io”

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“Aleko sent me a defective gate, it was poorly made and so warped it could not close. It eventually took me a dozen emails, 10 phone calls, and 22 days to get a replacement. Absolutely atrocious customer service and poor products. DO NOT BUY FROM ALEKO IF YOU VALUE QUALITY.”

Helpful Report

Thank you for your review. Im sorry you have experienced some product and service difficulties. Is there anything we can do to change your experience to more positive? ALEKO

“Had an Issue w/product purchased from Home Depot which ALEKO sells. I was on chat w/ Elizabeth Frye of Aleko customer service. I wish to commend Aleko for having such competent employees in their organization. She went far beyond what one would expect for customer service and stayed w/me until my issue was resolved Never before have I had such a pleasant experience dealing w/an issue, she explored every avenue to help resolve my problem even to the point to where we were in a 3-way conversation w/ home depot. I there is an award Aleko has for its employees then Elizabeth should receive a minimum of five, w/at least a dozen "ATTA Girls "included. It is so refreshing to find a company that seeks quality personnel for its staff and realizes that its the cog in the wheel that makes it go around. So once again to Elizabeth THANK YOU & thanks to ALEKO.”

Helpful Report

Thank you for your review. Im happy our customer service specialist could help you with your issue. Thank you for doing business with us. ALEKO

“Hi good day, I’m living in Boston MA area. I’ve purchased a Sauna from ALEKO in November 2018 (delivered late January 2019). The Product is the Canadian Hemlock Outdoor Wet Dry Sauna for 6 person. We’ve put a lot of energy to assemble it calling some friends and also some contractor (electrician). Instructions were poor and sometimes misleading (only the 4 person Sauna describe not 6). The Heater is working but air is not circulating. Resulting in much too low temperatures. The wires for the lamps are not provided. My electrician is stuck as wire seem special related to the design of the wall. Perhaps a Canadian standard we don’t know. Sauna is of no use and we are in the dark when trying it out. I’ve spent hours per phone and emails since then. Explaining the issue ten times. Support could not help and reaching out to the factory was taking DAYS. In the end, after all these iterations, I got a “works as designed”. So we are stuck, and even ashamed in front of all our friend and family willing to enjoy it with us. Last but not least, we discovered this morning that the wall of the Sauna cracked under the weight of the Heater!! This is unbelievable. A new problem (picture uploaded). I will have to hire again someone. You almost want to cry. I’m still hoping ALEKO will hear us and do something real this time. Or refund it to compensate the pain and budget trying to make this product work.”

Helpful Report

Thank you for your review Im very sorry you have experienced product issue. Please call our customer service team once again at (253)246-8222 and report your product issue. Im sure they will figure out how to help you with this problem. Is there anything else I can do for you? ALEKO

“Spent 1 hour and fifteen minutes on hold and spoke to one person at the 1 hour point who was going to get me mor experienced help........finally had to go. It wears tech support and I was instructed to remove all my remote code and then nothing ......now my gate does not function. I was attempting to connect an LM172 keypad to a swing gate operator. My key fob remotes used to work ... no longer!!”

Helpful Report

“Very bad experience. I bought a as1200 arm to replace old one and they shipped as 600 . After I got the arm I had my electrician tried to replace the arm but now none of the arms work . After spending a lot of money on the electrician I called aleko to let them know that the gate does not work and aleko has shipped the wrong product . The customer service tells me they are the same product I said ok if it is the same why didn’t you as 1200 as ordered and then this really obnoxious kept arguing so I said I want to return and refund on the wrong product they shipped. She said ok but i will have to pay for shipping and pay restocking fee and it would take about 8 weeks for refund .beware these people are scammers and one should stay away from them”

Helpful Report

Thank you for your review. Im sorry you have experienced some service difficulties. Is there anything we can do to change your experience to more positive? ALEKO

“We purchased 2 items from Aleko-a retractable awning and a hard top gazebo. The gazebo was missing 4 #21. I have called Aleko at least 4 times to get these missing parts-was told numerous times that these parts would be shipped out immediately. A month later I still do not have these parts. Very disappointed in their customer service. Will keep calling and hopefully will eventually get these. Not holding my breath”

Helpful Report

Thank you for your review. Im sorry you have experienced some product and service difficulties. Is there anything we can do to change your experience to more positive? ALEKO

“Technical support service is terrible”

Helpful Report

Thank you for your review. Im sorry you have experienced some service difficulties. Is there anything we can do to change your experience to more positive? ALEKO

“Very disappointed. I ordered a sauna heater and never took it out of the box. However, I ordered the wrong one and when my electrician was able to start on the installation it was past the 30 day limit for returns. I called to order the proper heater and return the heater I had bought and they would not allow me to return it and purchase a more expensive unit. Makes no sense and horrible business practice.”

Helpful Report

Thank you for your review. Im sorry you have experienced some service difficulties. Is there anything we can do to change your experience to more positive? We would be glad to help. ALEKO

ALEKO is rated 3.9 based on 3,252 reviews