ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,259 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY AN ALEKO GATE! The gate itself is fine. But there is no customer service after your purchase. Our gate stopped working. Both my husband and I have back issues and need the gate to work remotely. I was told that unless I live in one of the 6 states where they have contractors, which I don’t, I was on my own. No one in my area, Asheville, NC, seems willing to work on it. So I have a gate that has to be physically opened and shut because once my purchase was complete, Aleko wanted nothing to do with me.”

Helpful Report

Hello Deborah, Thank you so much for your review. I'm so sorry to hear your gate stopped working. Also, I'm sorry about the customer service experience you had with us. We dont provide installation service unfortunately, but we do have recommendations. I would love to assist you with your gate and help find a solution. Please give us a call 833.926.2323 and ask to speak with Philana. We look forward to hearing back from you.

“If you're from Canada STAY AWAY !! My gate was quoted in $Can but charged to my credit card in $US. That is a 30% increase above the quoted price. Also my two sections of DIY fence is shown with 2 posts on the web site but only came with one. In my opinion this adds to FALSE Advertising and a monetary misappropriation.”

Helpful Report

Hello Ed, I'm so sorry to hear about the experience you had with your order. Id love to speak with you and see what I could do to make your experience with us a better one. Please give us a call 833.926.2323 Mon-Fri 7am-5pm PST and ask for Philana. Again, I do apologize for the experience and any misleading information that was provided. We look forward to hearing back from you.

“I wish I could give less stars than 1. I ordered a Galvanized Steel Chain Link Dividable Dog Kennel Roof Frame - 10 x 10 Feet. It is to cover my chickens run and very much needed to protect them. My previous cover was severely damaged in a storm to where it wasn't able to properly protect my chickens. This one came in and was only 8 feet 8 inches in length. So now the cover isn't covering the area it needed to. I contact customer service and their only solution is I pay a 15% restocking fee and return the item. They aren't willing to just replace the two parts that came with it or even to replace it at all. They continue to advertise the product as an "assembled" size of 10 ft x 10 ft even though there are multiple reviews stating that it isn't that size. Customer service is ATROCIOUS! They basically don't care. You try to contact them, but when you don't agree the only solution is for the customer to pay to return the item then they just stop responding. You ask to speak with a supervisor and they just go silent. All this while the mistake is on their end for sending an item that isn't as described. All I wanted were the 2 center bars to be sent of correct size so that I could offer more cover for my chickens. Also, do not try the live chat feature. I originally tried that and not a single person ever responded back. Go straight to email because by others reviews they do not pick up their phone or respond to the live chat.”

Helpful Report

Hey Greg, Thank you for leaving this review and providing us with your experience. I want to apologize on behalf of Aleko for the experience you had with our company, I was going through your emails and case and I can tell you that your experience should not have been like that We attempted to call you but was unable to get anyone, can you please call 833-926-2323 and ask for the customer service supervisor, Kelli. We would love to get this fixed and get you the correct item. Thank you

“There was only one thing that went well - delivery. Good job Fedex. I purchased the 20x-10x motorized LED awning that was *supposed* to allow me to choose the side my motor was on. It did not. Instructions were useless. The pictures of the parts were so tiny you could barely tell what they were. There was no direction as to which arms should go where and in what position. This made for huge headaches when the realizations were made that things were wrong and we had to mount/dismount/mount/dismount/mount (Yes, three times) with a very heavy, long awning that Aleko claimed could be installed by 2 people with 2 ladders. It took 4 people and 4 ladders. To add insult to injury, the price dropped significantly since I purchased the awning. I reached out to customer service and they were not willing to refund me the difference. It is not worth the headache. Do not buy. * Revised 8/7 - Aleko refunded me the difference in price for the awning and for the struggles. They assured me they are working on the instructions, so good luck to you all in the future!”

Helpful Report

Hello, Thank you for the feedback. I called and left you message. I would love to speak with you regarding your experience. If you could please give me a call back 833.926.2323 please ask for Philana. Look forward to hearing back from you.

“If I could zero stars I would. We purchased 2 retractable awnings and they are complete garbage. The instructions are worthless. I've tried contacting customer service to get a replacement valance because one of them is damaged and a month later, I can't get anyone to respond to my emails. I tried chatting and that's how I got confirmation it would be sent. Now I get no response. You can't call customer service either. Their awnings are made with inferior plastic parts that break off as soon as you use them. The instructions talk about metal blockers, well those have been replaced with plastic. The one awning we were finally able to hang doesn't close all the way and one of the arms starts to bend the whole frame. We've adjusted and adjusted them to no avail. Today the same arm that won't close completely came disconnected and the awning was handing of the side of our house. These are going back TODAY. Worse customer service experience and garbage product. Don't buy their awnings!!”

Helpful Report

Hello Tara Thank you for your feedback. I am sorry to hear that you have not had a good experience with getting in contact with customer service via chat or email. This will be brought up and taken care off as it is not our intention to ignore or avoid customers. We are at our busiest now and we are doing our best to get back to each customer at a timely manner. I would like to assist you and make things right as far as it comes to getting your awnings taken care off and making sure you are satisfied with your assistance. Please reach out to 833-926-2323 and request to speak with Maria and she help you you out with your orders as she is our customer care specialist.

“For a company that makes awnings that are going to be outside, you would think you would make it out of a fabric that doesn’t fade in the first three months that it’s hanging there. And it was too long, we had to cut it off and resew it so that it would fit. We bought a your cover to go over the awning so it wouldn’t fade and it faded. Also the hem was tearing apart!! I was very dissatisfied especially since we invested over $100 in your products. A total waste of our time and $$$$. Lisa Imhoff”

Helpful Report

“The delivery is fast. I bought a RV Awning Fabric Replacement. Easy to install, good quality for the price, it's about 60% cheaper then a Dometic. I would appreciate can see a video before installation.”

Helpful Report

Hello Alain Thank you for your honest feedback. I am glad to hear that you are satisficed with your purchase. If you have any additional questions or concerns, please reach out to 833.926.2323.

“Installation was ok but took a while to get proper ajustment. Lag bolts should have been included as well as the anchor bolts.”

Helpful Report

Hello Maryse Thank you for your honest feedback. I am glad that you are satisficed with the awning and it worked out for you. Please feel free if you have any additional questions or concerns at 833.926.2323.

“Bought $2'299 heavy driveway gate, includes "free shipping" with drop-off "at the end of the driveway" per online description, attached. ABF freight shipper only delivers at the curb/street-side, over 200 ft away and blocks access to the house. They refuse to drop off near the house unless I pay extra, which is extortion. I requested a full refund and told them I never again wish to do business with them. The company is refusing to do a full refund for a merchandise they never delivered or order fulfilled per the online purchase terms. They are now threatening to charge me undisclosed storage fees, undisclosed shipping fees, and other undisclosed return fees. This is extortion to me calling out their scam for extra delivery fees, and saying I will be posting complaints with review sites for the bad experience.”

Helpful Report

Hello En Thank you for your feedback. I am sorry to hear the you have not had a good experience with the delivery of your order or obtaining your refund. In know procedures are done differently for LTL items. I would gladly assist you along side an LTL agent to clarify your delivery issue and your situation taken care off. Please give us a call at 833.926.2323, request for Maria and I will gladly assist you.

“We purchased a beautiful gate 2020 and in a short time the gate opener stopped working. We called Aleko and were told there were problems with the wireless wand and sent us a hardwired wand. That worked for a short time but then stopped working. Aleko sent us another wirelessbut now gate does not open for exiting cars. Since we are on the East coast Aleko did not offer anyone to help. We have had electricians out 4 times. So much for a good price! The gate is beautiful but worthless if it doesn’t work”

Helpful Report

Hello Meryl Thank you for your feedback. I do apologize that you have not had a good experience with the exit wand. I understand that you have been having trouble and had some replacements sent our. I would like to assist you with this matter and provide with further assistance and get you a properly working gate. Please reach out at 833-926-2323, request for Maria and I will gladly assist you with the exit wand situation.

“There was an issue with the product I received along with the time it took to be delivered. I spoke with the manager of sales, Konon, and he sent me a partial refund and submitted a new order for the product I ordered. That is what I call owning it. Thank you very much Konon. You have saved a customer from shopping elsewhere for products your company offers. You have turned a negative customer experience to a positive one. Thanks again. C. Simpson.”

Helpful Report

Hello Thank you for your honest feed back. I am glad to hear that you have been assisted good by one of our sales agents. I hope everything works out for you and that continue to shop from us in order to provide you with excellent customer service.

“I guess I didn't learn the first time. I now ordered the canopy which i canopy for which I was trying to get info on. Ordered on the 5th they took the charges and said it shipped on the 6th. It only had to go 30 miles. Since I didn't receive it I checked the status and now it say shipment pending. Called and got a rep. who said he has no idea what has happened but that shipping should be updated today. Checked after closing hours and still nothing. Like I posted before ....horrible customer svc.”

Helpful Report

Hello Kevin Thank you for you honest feed back. I am sorry to hear that you have had a bad experience with customer service and providing you with shipping information. I know it has been a troubling issue with getting accurate shipping information to the customers and that will be taken into consideration. Please if you have any further questions, reach out to us at 833-926-2323.

“Nice hot tub very easy set up and get nice and hot”

Helpful Report

Hello Tasha Thank you for your feedback. It is much appreciated. I am glad to hear that you are enjoying your hot tub from ALEKO. For any further questions or concerns, please reach us at 833-926-2323.

“Hot tub doesn't heat up”

Helpful Report

Thank you for reaching out and we are very sorry to hear about your heater that is not working. Please reach out to our customer service department and we will be happy to help you out. You can email us at hello@aleko.com or give us a call at 833-926-2323 and a dedicated specialist will take care of you.

“i bought a 12ft rv awning the price was good. shipping was slow fedex lost 2nd package i,m told which contained the fabric why they don,t send it all in one package i don,t know. called aleko they were great for me sent me another one it came faster. but it was wrong colour oh well i,m not a decor guy installation instructions were horrible but got it anyway. awning is great works good seems well made thanks customer service you guys really helped me.”

Helpful Report

Hello Stanley Thank you for your honest feedback. I am sorry to hear that your experience with the delivery and installation of your awning was not good. Your feedback on the installation will be taken into consideration for the RV awning. Please if you have any additional questions or concerns, reach out to ALEKO at 833-926-2323, request for Maria and I will gladly assist you.

“I have never received my order…”

Helpful Report

Hello Thank you for your review and rating. I am sorry to hear that you have not received your order. Please if you would like to know more information about your order, give us a call at 833.926.2323 and request for Maria and I will help you out directly.

“Good job 👍”

Helpful Report

Hello Dan Thank you for your review. It is much appreciated. Hope you enjoy your order.

“I can't review because the tires are back ordered and I haven't received them yet.”

Helpful Report

Hello Joseph Thank you for your honest feedback. I understand that you are waiting on the product to review and I under stand the product is on backorder, please when you do receive it, do not hesitate to review it.

“Very good product”

Helpful Report

Hello Maria Thank you for your honest feedback. Hope you are enjoying your product.

“I bought 2 awnings ... each 10' x 12'. They look great and I'm very pleased with them. The only negative comment I would have is regarding the anchors supplied with them. The sleeves do not have any "ribs" to hold them securely into the concrete and 2 of them started to come loose when I opened the awning. I ended up replacing ALL of the anchors with ribbed anchors from Ace Hardware.”

Helpful Report

Hello Richard Thank you for your honest feedback. It is much appreciated. I am glad to hear that you are enjoying your awing. They look great and the set up is nice.

ALEKO is rated 3.9 based on 3,259 reviews