ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Looks good I will see when I install it”

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“I’m very unhappy with your product and service!”

Helpful Report

Hello, Thank you for your feedback, I do apologize about the inconvenience. For us to better assist you, can you please provide me with pictures of what you received to sales@alekoproducts.com We will be more than happy to create a replacement for you and turn this negative experience in to a positive one. Thank you.

Hello, Thank you for your feedback, I am very sorry for the experience you have had. If there is anything I can do to ensure you have a good experience with our company. Please let me know. Thank you,

“always good service and fast delivery. Will buy from them again”

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“I have used the AR1450 gate operator for nearly two years and was hit by lighting so I replaced it with the exact motor assembly. You can not go wrong with this sliding gate motor. I love it!”

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“I just purchased the 5-ton electric log splitter and it stopped working the first time I used it. When I press the button it hums then trips the circuit.”

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Hello, thank you for your feedback. I am very sorry for the inconvenience, please know our products do come with a one year warranty. Please email us at sales@alekoproducts.com with the issues you are having and we will be happy to assist you. Thank you.

“I purchased a motor twice because your system didn't send my product and still I haven't received nothing”

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“Pleasantly surprised at the quality of the product. Would definitely recommend this product to all.”

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“Hi Aleko, you have good products and we love to buy products from you. thanks for you service. Devora”

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“Ordered a chicken yard over 1 month ago. Was informed it was back ordered 2 weeks. 1 month goes by. Get hold of some one, they find my order, tell me yes its in and they will ship it that day. Was told 3 to 5 business days. So far its has been11 business days. Still no coop and no communication from them. Very, very poor customer service.”

Helpful Report

Hello, Thank you for your feedback. I do apologize for the issues encountered. Unfortunately products do run out of stock sometimes, we do our best to try and keep everything in stock, but sometimes are not able to. Please let us know what we can do to help as we would like to help you turn your negative experience in to a positive one. Thank you.

“I do not recommend this company,i should have listen to other people's review's!(-Aleko products!) I made an order on their website for sauna. The entire process with them took 3 weeks and from the beginning till the end i had to deal with so unprofessional and rude behavior! Very poor and unprofessional customer service,very rude,the representative Brandi hang up the phone on me after i spend hours on hold with her! I had to dispute the charge through my credit card because this company only wants money from you and nothing else! Total Scam!”

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“The purchase process was very easy and timely”

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“I ordered three 5x5 dog pens which I received. However, one of the packages was delivered a day later than the first two and had been taped because the packaging was torn. Needless to say, I had clamps and bolts missing once I opened it. Thankfully I was joining all three together so had the hinges I needed, but if it hadn't been for that, I would have been short. Aleko should add some extra just to prevent a possible shortage? Also rethink their packaging to make it more durable during transit.”

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“Web site not up-to-date. Purchased unit was discontinued and I was informed 5 days later.”

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“Everything I expected and more from their products to their customer service.”

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“My wife and I immediately knew your small animal cage was the perfect one for our hamsters. We received it on the date expected and I assembled it right away. There is so much room for our hamsters to roam and explore. We love the wood construction. Thank you, Aleko.”

Helpful Report

“I sell your product to customers, specially the AC5700 and this is the second time where the accessories have been on back order. I have a customer that wanted to up-grade from the AC2700 to the AC5700 and she had to purchased the whole thing again. We did not need platform, key pad, remote controls, etc. There should be a way to not having to pay for all this extras”

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“Great customer service.”

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“Great product, super fast shipping!!!”

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“Lied about product being in stock. Lied about product being shipped out. Did not find out until 4 days AFTER product was due for shipment arrival. We were notified by FedEx when we received the notification that the SENDER canceled our shipment (4 days after product was scheduled to arrive !!)”

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“One product i receive used”

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ALEKO is rated 3.9 based on 3,252 reviews