ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased two sets of automated gate openers. I mot only received excellent professional advise. I also received a product which proofed to be of high quality. More then a year later I now damaged the control box with my snow plow. Miguel from Aleko advised that there is not really a replacement part like this. However, I received 3 days later a whole complete new control box- FREE OF CHARGE! I can only highly recommend this company. Good prices, good quality products and most importantly- excellent kind and efficient staff who offer the best service! Other companies can learn from them........... I need more products and will certainly order from Aleko again.”

Helpful Report

Hello!! Thank you for your feedback, we'll pass this up to management! Feel free to reach out to us if you have any further questions at 833-926-2323.

“Exceptional customer service! I had an issue and they took care of it beyond my expectation. Great products, Great service, highly recommend Aleko....”

Helpful Report

Thank you for your feedback, we'll pass this up to management! Feel free to reach out to us if you have any further questions at 833-926-2323.

“All the service techs at Aleko were very responsive. I would definitely purchase an Aleko garage door opener again.”

Helpful Report

Hello Howard! Thank you for your positive review, we will be sure to give them the feedback! Thank you !! -Aleko

“Outstanding company! Pergola was delivered promptly by Fedex; quality product. Well designed, easy to assemble w/2 people, instructions very clear and precise. Best part of this whole process was the Customer Service; was missing parts to connect cross beams together......Miguel (CS Rep) went above and beyond to assist me and ship me the missing parts. Would recommend this company without hesitation......will shop here for future projects. Many thanks to all!”

Helpful Report

Hi Mark! We are so happy to hear about your Outstanding Service!! Can't wait to help you out with future projects!! Thank you, Aleko

“The sauna I bought was not aligned right (defective) and could not be put together Tried to get help by talking to a person . They work better hours than bankers and they won't even talk to you in person . They just sent an unacceptable sulution by text i'd olny give them ZERO stars . But they won't accept my reviews”

Helpful Report

“I purchased an electric RV Awning from Aleko as I had one of their manually operated ones in the past. The installation when very well and all mechanical items were in good condition. The instructions for adjusting the in/out limits for the motor were clear and I accomplished that easily. Unfortunately, the awning control switch appears to be defective. Luckily, I contacted Aleko and was passed to a technical representative, Anthony Solovyev. Anthony listened to my problem, asked questions and then took immediate action. Even with the defective part, Aleka got a 5-Star review from me, because of Anthony Solovyev's actions and attitude!”

Helpful Report

Hello Mike! Thank you for your review! I am so happy you were able to get your awning functioning properly, I will be sure to pass the message to management! Thank you for your business!

“I highly promote this product the customer service is beyond what you would expect. I can not say enough about the experience I received from ELEKO this hot tub was the best purchase I could have made. Treat yourselves you won’t regret the experience. Thank. You, Paul Lupien SR.”

Helpful Report

Hello Paul! Thank you for your review! We are so happy to hear you are loving your Hot Tub! Hope you enjoy it for years to come!!

“ALEKO WAS VERY HELPFUL IN MY DIYS INSTALLATION... THEIR ENGINEERING SUPPORT WAS AWESOME. MY GATE IS WORKING AND I LOVE IT. THANKS AGAIN ALEKO”

Helpful Report

Hi Ron! I'm happy to hear you were able to get your gate working and LOVE it!! Feel free to reach out to us if you have any further questions or concerns! Thank you.

“Anthony is the best technician we have ever had. Professional, responsive, thorough. He should train others. We appreciate Aleko providing excellent, immediate tech support. Thank you, Anthony”

Helpful Report

Hello! Thank you for your review! We are so happy to hear Anthony resolved all of your issues! Thank you, Aleko

“I accidentally dropped a long piece of nylon cord into my hot tub, and it got sucked into the pump through one of the little holes in the top of the filter. I turned off the pump and yanked at the cord; some broke off, but it looked like I didn't get it all. The pump sounded different. I emailed Aleko tech support; they said it might pass on through but I might have to take the pump out. I turned the pump on for a moment and it sounded strained, so I turned it off. Tech support sent me to a Youtube video to see how to pull out and replace the pump and heater assembly. I followed the instructions for pulling out the pump and heater assembly, but I was on my own for getting into the pump. It turned out to be fairly straightforward, just a few screws, although some were a bit hard to reach. I opened the pump and there was the cord, wound around the little turbine (photos attached). I pulled off the cord and put everything back together, and the pump and heater work just fine. The heater and pump assembly case is some kind of plastic, held together with screws. Most of the screws are self-tapping into holes in the housing; be careful not to overtighten them. I added a bead of silicone caulk around the cover of the electronics module; I don't know that it was necessary, but it seemed prudent. I took some cellphone pictures along the way to guide me in putting it all back together again, since there is no manual or Youtube video for it. It took about two hours, but most of that time was figuring out what went where. Tech support answered my email in one day and was helpful.”

Helpful Report

Hello Terry, Thank you for your review! I am so happy to hear you were able to get your pump fixed on your Hot Tub. If you have any further questions or concerns please feel free to call us! Thank you!

“Rudolf’s customer service was excellent! He went the extra mile to help us with some technical difficulties. He was very patient and got the job done. We are thrilled!”

Helpful Report

Hello Craig! Thank you for your review! I'm happy to hear Rudolf was able to assist you in getting a resolution. If you have any further questions or concerns please feel free to reach out to us.

“Ahmad provided me with excellent customer service!! I had looked at the Aleko website and chosen options but wasn’t sure about the best choice for me. Ahmad was patient and explained my options and then once decided, he gave me a very nice discount. I highly recommend Aleko and Ahmad!!”

Helpful Report

Hello, Thank you for the positive feedback. So, glad Ahmad was able to assist you he is very knowledgeable and great at figuring out the customer needs. If you have any more questions or concerns please don't hesitate to reach out. 833.926.2323

“Only company that sells well made 23" bamboo shades. They are sturdy and have the added buns letting in light while no one can see in.”

Helpful Report

Hello Jenna, Thank you for the feedback. Glad to hear you're enjoying the bamboo shades. If you have free time please post a picture we would love to see them. Don't hesitate to reach out, if you have any questions or concerns 833.926.2323.

“I purchased 2 retractable awning almost 2 years ago, and have yet to receive all the part to put them both together. They sent them out without the complete order the first time. Next they sent out a small portion of the pieces that I had paid for originally, 3 months later. Now I was able to get them to agree to send out the remaining parts, that I paid for in full almost 2 years ago, but still only received a portion of what I need to complete the awnings. Now they won’t send out the remaining parts, without me paying for them again. The cost is not an issue for me, but first why would I pay again for something I already paid for and never received, and secondly, how do I know you will actually get it right this time, as per your previous record?”

Helpful Report

Hello Michael, Thank you for the feedback. Looks like our customer service representative was able to get approval to get those extra parts out to you, no cost. I do apologize for the inconvenience. We will work closely with our parts team to get the right parts shipped out. If you have any more questions or concerns please don't hesitate to reach out 833.926.2323.

“The awning was a great addition to my screened in lanai in Central West Florida. Have it now for 3 years and looks and works like now.”

Helpful Report

Hello Manfred, Thank you for the feedback. Glad you are enjoying your awning. If you have any more questions or concerns please don't hesitate to reach out. 833.926.2323

“We purchased a 5person barrel sauna and while the crate was expertly packed, the instruction packet included was for a different model..."No problem!" said Miguel from tech support...promptly emailed me the correct packet. THAT is good customer service!”

Helpful Report

Hello Cone Family, Thank you so much for the positive feedback. I'm glad Miguel was able to assist with getting you the correct manual. If you ever need any more help please don't hesitate to reach out 833.926.2323.

“Rudolf S Is the man, I called 4 times. And no one knew what they were doing, thanks to Rudolf. He was the only one that knew what to do, that man needs a Raise!!”

Helpful Report

Hello Anthony, Thank you so much for the positive feedback. Rudolf is a superstar and always willing to go the extra mile for our customers. I'm glad he was able to assist you.

“Cheap crappy Chinese construction. Impossible to adjust limit switch. Broke the cheap plastic gear FOUR TIMES!!! Don’t waste your$$$$ !!!! Demanded refund for this Absolutely no response. No refund !!!”

Helpful Report

“I don’t normally leave reviews for company’s or products unless I’m swayed either completely positive or completely negative. Thankfully in this company’s case I’m blown away by the customer support service I have received. We purchased a 4 person inflatable hot tub about 6-7 months ago, have used it on a regular basis and out of nowhere had heating issues. I followed all the user friendly advise in the catalog that came with the tub but was unable to fix it with those steps, after a very clear and direct email conversation with the product support staff we came to the conclusion the heater core failed in the external heater unit. Unfortunately the model I have has been discontinued. ALEKO has gone ahead without hesitation and replaced my current hot tub with a brand new unit of similar expense. Tracking number has been sent to me and it is on the way. This company has many other products and I will definitely be doing business with them in the future!”

Helpful Report

Hello Shane, Thank you so much for the positive feedback. I hope you are enjoying the new hot tub. Please come back shop some more with us. If you have any more questions or concerns please don't hesitate to reach out. 833.926.2323

“Anthony service today was stellar! Knowledge and communication too marks - good job and thank you Darren Hawaii”

Helpful Report

Hello Darren, Thank you so much for the great feedback. So, glad Anthony was able to provide you with stellar service. If you have any more questions or concerns please don't hesitate to reach out. 833.926.2323

ALEKO is rated 3.9 based on 3,252 reviews