ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Awesome service. Delivered on time and expected.”

Helpful Report

Hi Samuel, Thank you for taking the time to write this review for us! These reviews do mean a lot to us and we do appreciate your feedback. If you ever needed anything be sure to call us and our team will give you the best service we can! As always, stay safe and have a great day!

“The awning took 2 days to install. The second day was only 3 hours. We like the awning but the INSTRUCTIONS were not good. Someone should assemble a awning and write the instructions exactly. I also think the cord should have been installed at the factory prior to sewing the seams. I was very hard and time consuming to install t he cord. We had to use gel on the cord to finally get it in. ED”

Helpful Report

Hello Ed, Thank you for taking time to review us. We're extremely sorry for the inconvenience. Please give us a call at 833-926-2323 and our Tech Support associates would love to assist you with any issues you're having. Thank you

“Excellent customer support.”

Helpful Report

Hello George, Thank you for taking the time to leave a positive feedback. We hope that your purchase brings you years of enjoyment.

“We ordered privacy fence wrap to complete our fence project but the 50 foot section was not of the same quality as our first order last year. Grommets were damaged and did not line up and one end was a different color as if it had come from a different lot. Hoping that it holds up as well as our last order.”

Helpful Report

Hello Marry, Thank you for providing us with your honest opinion about privacy screen. We're extremely sorry for the inconvenience, please let us know what we can do to rectify this issue? Thank you

“Like it”

Helpful Report

Hi William, Thank you for taking the time to review our products. We hope that our hot tubs brings you years of enjoyment. Thank you

“Little to no communication - no sense of urgency”

Helpful Report

Hello Gary, Thank you for taking the time to leave us a review. Looking at your order it was cancelled and we've issues a full refund back to your account. Please let us know what we can do change the rating. Thank you

“We received our awning material in two shipments and only the extra parts were included with the actual awning. I had to call to get the part we need. While the person on the phone was very polite and said she would call the warehouse and get everything shipped, that was on Monday (it's not Friday). So I'm going to have to call again. Why would any company to a shipment without the hardware to put the awning up?”

Helpful Report

Hi Deirdre, Thank you for the review, we value your opinion. We're extremely sorry for the missing parts. Looking at the FedEx tracking info, it shows that the parts have been delivered to you. Please let us know what we can do for you to change the rating? Thank you

“The item I ordered was out of stock and not expected in for at least 6 weeks. Aleko just called and offered me a different model at the same price and said they will ship it by Monday. Can't ask for more than that. Oh, and their product did not fail but was broken by a careless user. Rand Hall”

Helpful Report

Hi Rand, Thank you for accepting my phone call today. I do apologize that the item is on backorder but I have found a replacement for you which will be shipping out by Monday the 23rd. Please let me know if this has been handled to your liking. Thank you!

“These sauna stones are great. Perfect size for smaller size stoves. The box/packaging didn't hold up during shipping. Box arrived torn open and at least 7lbs of rocks were missing. Update: A few hours after leaving this review, I received a call from Aleko customer service. There were apologetic about the damage during delivery. They offered to send replacements as soon as these stones are back in stock. I know they can't control what happens during transit and really appreciate them going to this effort to make sure I'm satisfied with the order. If/when the replacement stone arrive, I will certainly update this review to 5 stars. 2nd Update: Replacement stones just arrived. Thanks ALEKO! Great customer service.”

Helpful Report

Hi, Thank you for accepting my phone call today. I do want to apologize again that the sauna stones were damaged in transit, I know how frustrating this can be as well. Per our call, I have created a new order for you, this will be back in stock in about a month and we will ship them out for you right away! Please let me know if you have any more questions. Thank you!

“You guys did great love the gate opener came on time and customer service answered all of my questions”

Helpful Report

Hi Clifford, Thank you for taking the time to provide us with this feedback! We are glad you are enjoying your product and if you have any more questions we are here to help! As always, stay safe and have a great weekend!

“What A great experience! Thank you Mel!”

Helpful Report

Hi Adam, Thank you for writing this review today! We are glad Mel was able to assist you and this will be passed over to her supervisor. We are also glad you had a great experience with us and we hope you continue to remain a loyal customer! Thank you!

“I am very pleased with my order..it arrived packaged nicely, intact and timely!! Thanks”

Helpful Report

Hi Gloria, Thank you for writing this review today! We are glad you had a great experience with Aleko and you are enjoying your product. As always, stay safe and have a great weekend!

“products that i have purchased have stood up very well and i like they shipping.”

Helpful Report

Hi Frederick, Thank you for reaching out to us and taking the time to write this review! We are glad you had a great experience with us! We also hope you remain a loyal customer of ours! Thank you!

“Lady sold me a beige top! Received a white top! Now I have beige sides, front and back. Looks retarded! Thanks for screwing up my order . I will never order a damn thing from you again.”

Helpful Report

“GREAT SERVICE”

Helpful Report

Hi Schen, Thank you for taking the time to write this review for us! These reviews do mean a lot to us and we do appreciate your feedback, we are also happy our amazing service team was able to assist you. As always, stay safe and have a great day!

“Great service!!!”

Helpful Report

Hi, Thank you for taking the time to write this review for us! These reviews do mean a lot to us and we do appreciate your feedback and we are glad that we were able to assist you. As always, stay safe and have a great day!

“Very prompt reasonable pricing and super easy ordering.”

Helpful Report

Hi Paula, Thank you for taking the time to write this review for us! These reviews do mean a lot to us and we do appreciate your feedback. As always, stay safe and have a great day!

“Loved the prices and the blowup costumes. Worth ever penny. Will definitely order from here again.”

ALEKO 5 star review on 17th November 2020

Helpful Report

Hi, Thank you for getting to us with this feedback and thank you for sending in those photos as well! We are glad you enjoyed our products and we hope you enjoy our variety of items! Stay safe and thank you!

“Yall are always nice and willing to answer all my questions.”

Helpful Report

Hi Michael, Thank you for reaching out to us and providing us with this positive feedback! We are glad you were able to be helped by our amazing agents, we hope that everyone has the same experience you do as well. As always, stay safe and have a great day!

“We ordered a 13x8 ft awning fiber the box was labeled 13x8 ft. We opened the box the awning fiber was 12 ft 2in. We called Aleko and the person who we talked to was absolutely no help whatsoever so we are stuck putting up a awning that is 10 inches too short. We will not order from your company again the order number is 10468105 Wayne Waibel”

Helpful Report

Hi Wayne, Thank you for reaching out to us regarding your concerns. I must apologize that the item did not work for you as well. I will get into contact with you so that we may reach a resolution that works for you. Please be on the lookout for this. Thank you!

ALEKO is rated 3.9 based on 3,252 reviews