ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,259 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a few fence kits. most of the kits were good, but when they say DIY poles, they mean its 2 short poles with a connector, and it wobbles all over the place. terrible quality, complete with metal spurs. My boyfriend had to hand-file down a metal spur just so the pipes would fit in to the connector, and it still has about a 7 inch wobble at the top. would give a 1 star of the other parts weren't all good”

Helpful Report

Hi Jackie, Thank you for reaching out to us and writing this review. I do apologize that the quality is not what you have expected, our DIY kits are the most popular items and this is our first time hearing about this. Could you please call us back at 833-926-2323 and ask for Alex? I would like to follow up with you regarding this order. Thank you!

“Great product!”

Helpful Report

Hi, Thank you for taking this time and writing the review for us! We appreciate you and your feedback! As always, stay safe and have a great day!

“The quality of the awning is all very good except for the end cut and screw holes in the roller halves where they join in the middle... the ends were not cut square, and the holes were drilled off center. The result is the roller is not straight, so it wobbles as it is rolled up. Also, this video: https://www.youtube.com/watch?v=J6K-mpHPusw is unclear and very annoying because of the arty editing effects.”

Helpful Report

Hi, Thank you for taking this time and writing the review for us! We appreciate you and your feedback! This suggestion and struggle you experienced will be addressed so that no one will have to deal with this again. As always, stay safe and have a great day!

“I like the awning covers; however, I needed one in a size they don't have so I ordered the next size up and it works just fine. The other was a size I needed but it really doesn't fit - it is too snug. I had to use a pliers to pull on the fabric to get the cover to reach over the ends. It's up there for the winter and next summer I will have to see what I can do to make it actually fit properly. Snug is one thing, this is just too small.”

Helpful Report

“For $65 the least you could have done is included the front valance/zip up door with the order. The sides are useless without a front. This car canopy is the most cheaply made car canopy on the market. It doesn't even last a year before it dries out and shreds to pieces. And this is in a mild southern California climate. Step up up Aleko and make a half way decent product. At least the frame is acceptable.”

Helpful Report

Hi Danny, Thank you for taking the time to write this review. I do apologize about the experience you have had as well, we want all of our customers to share the same great experience. I have attempted to call you today but the call kept dropping. Can you please call us at 833-926-2323 and ask for Alex? I will happily assist you with this. Thank you!

“Very nice on the phone. Information was appreciated and order made upon this basis. One main concern however: the name on the package was Caroline (incorrect) rather than Catherine. This caused confusion in Miami delaying it there. When it did reach Statia, a separate bill of lading was made $15.00 Plus $7.50 insurance. The freight was minimal, but if properly addressed would have been matched with the other cargo and not incurred the additional $22.50. It is for this reason I am very particular, yes picky about the address which goes on the packages and invoices. We all make mistakes, and all previous dealings with you have gone smoothly, so I have confidence that our future dealings will go smoothly as well. Thank all of you being so helpful.”

Helpful Report

Hi Dean, Thank you for taking the time to write this review for us! These reviews do mean a lot to us and we do appreciate your feedback. We do apologize about the inconvenience on the name as well, we will take a look at this case and see as to why this happened. As always, stay safe and have a great day!

“The ordering was easy and the products came as per scheduled.”

Helpful Report

Hi David, Thank you for taking the time to write this review for us! These reviews do mean a lot to us and we do appreciate your feedback. As always, stay safe and have a great day!

“Awesome service. Delivered on time and expected.”

Helpful Report

Hi Samuel, Thank you for taking the time to write this review for us! These reviews do mean a lot to us and we do appreciate your feedback. If you ever needed anything be sure to call us and our team will give you the best service we can! As always, stay safe and have a great day!

“The awning took 2 days to install. The second day was only 3 hours. We like the awning but the INSTRUCTIONS were not good. Someone should assemble a awning and write the instructions exactly. I also think the cord should have been installed at the factory prior to sewing the seams. I was very hard and time consuming to install t he cord. We had to use gel on the cord to finally get it in. ED”

Helpful Report

Hello Ed, Thank you for taking time to review us. We're extremely sorry for the inconvenience. Please give us a call at 833-926-2323 and our Tech Support associates would love to assist you with any issues you're having. Thank you

“Excellent customer support.”

Helpful Report

Hello George, Thank you for taking the time to leave a positive feedback. We hope that your purchase brings you years of enjoyment.

“We ordered privacy fence wrap to complete our fence project but the 50 foot section was not of the same quality as our first order last year. Grommets were damaged and did not line up and one end was a different color as if it had come from a different lot. Hoping that it holds up as well as our last order.”

Helpful Report

Hello Marry, Thank you for providing us with your honest opinion about privacy screen. We're extremely sorry for the inconvenience, please let us know what we can do to rectify this issue? Thank you

“Like it”

Helpful Report

Hi William, Thank you for taking the time to review our products. We hope that our hot tubs brings you years of enjoyment. Thank you

“Little to no communication - no sense of urgency”

Helpful Report

Hello Gary, Thank you for taking the time to leave us a review. Looking at your order it was cancelled and we've issues a full refund back to your account. Please let us know what we can do change the rating. Thank you

“We received our awning material in two shipments and only the extra parts were included with the actual awning. I had to call to get the part we need. While the person on the phone was very polite and said she would call the warehouse and get everything shipped, that was on Monday (it's not Friday). So I'm going to have to call again. Why would any company to a shipment without the hardware to put the awning up?”

Helpful Report

Hi Deirdre, Thank you for the review, we value your opinion. We're extremely sorry for the missing parts. Looking at the FedEx tracking info, it shows that the parts have been delivered to you. Please let us know what we can do for you to change the rating? Thank you

“The item I ordered was out of stock and not expected in for at least 6 weeks. Aleko just called and offered me a different model at the same price and said they will ship it by Monday. Can't ask for more than that. Oh, and their product did not fail but was broken by a careless user. Rand Hall”

Helpful Report

Hi Rand, Thank you for accepting my phone call today. I do apologize that the item is on backorder but I have found a replacement for you which will be shipping out by Monday the 23rd. Please let me know if this has been handled to your liking. Thank you!

“These sauna stones are great. Perfect size for smaller size stoves. The box/packaging didn't hold up during shipping. Box arrived torn open and at least 7lbs of rocks were missing. Update: A few hours after leaving this review, I received a call from Aleko customer service. There were apologetic about the damage during delivery. They offered to send replacements as soon as these stones are back in stock. I know they can't control what happens during transit and really appreciate them going to this effort to make sure I'm satisfied with the order. If/when the replacement stone arrive, I will certainly update this review to 5 stars. 2nd Update: Replacement stones just arrived. Thanks ALEKO! Great customer service.”

Helpful Report

Hi, Thank you for accepting my phone call today. I do want to apologize again that the sauna stones were damaged in transit, I know how frustrating this can be as well. Per our call, I have created a new order for you, this will be back in stock in about a month and we will ship them out for you right away! Please let me know if you have any more questions. Thank you!

“You guys did great love the gate opener came on time and customer service answered all of my questions”

Helpful Report

Hi Clifford, Thank you for taking the time to provide us with this feedback! We are glad you are enjoying your product and if you have any more questions we are here to help! As always, stay safe and have a great weekend!

“What A great experience! Thank you Mel!”

Helpful Report

Hi Adam, Thank you for writing this review today! We are glad Mel was able to assist you and this will be passed over to her supervisor. We are also glad you had a great experience with us and we hope you continue to remain a loyal customer! Thank you!

“I am very pleased with my order..it arrived packaged nicely, intact and timely!! Thanks”

Helpful Report

Hi Gloria, Thank you for writing this review today! We are glad you had a great experience with Aleko and you are enjoying your product. As always, stay safe and have a great weekend!

“products that i have purchased have stood up very well and i like they shipping.”

Helpful Report

Hi Frederick, Thank you for reaching out to us and taking the time to write this review! We are glad you had a great experience with us! We also hope you remain a loyal customer of ours! Thank you!

ALEKO is rated 3.9 based on 3,259 reviews