ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the service was good and the awning was good however the beading that goes into the awning to attach it to the frame was too large. i had to use another source to enable me to attach the awning to the frame>”

Helpful Report

“The boxes the panels and clamps were in are ripped and torn. One panel has a wire broken loose on the bottom of the panel , one panel has the wire bent, and 8 of the clamps are missing. While it appears to be a good product the packing, handling and shipping are very poor. When I called Customer Service to make a report they would not even talk to me until I sent pictures of the damaged and missing parts. Just how do you take pictures pf parts that aren't there?”

Helpful Report

Hello, Thank you for your recent feedback. I do apologize about the issues you have encountered. When customers contact us about missing products, we request pictures of the products you did receive, so we are able to visually see what you are missing. Please let us know what we can do to better your experience. Thank you.

“Shipping was prompt. Item was as described.”

Helpful Report

“The product that you are selling does not fit an RV awning I paid 30 some odd dollars for this bag that I don't even think would even fit on an awning, of conventional House Awning because you do not detache the fabric away from the rail that bolts to the facility. There would be no way this bag would fit, the way it is design over an Awning, unless you dismantled the awning and stored it ,which is rediculous Your website advertises this bag as an RV awning cover which is false. I'm also returning this item as false advertising and false description for full refund plus my time is valuable”

Helpful Report

“I love the fact that this is a DIY without all the extra costs. The awning is beautiful! will definitely be buying another for my upper deck. I wish company made motorized garage door screens I would buy one in a minute.”

Helpful Report

“Bought and installed a 16 X 10 Aleko awning in July. I purchased it through Amazon as Aleko had none in stock. In two months the bolts used to secure the arms and the bolts on the mounting hardware have rusted. The awning also makes a noise like it's binding when opening, I hope the pins on the arms aren't rusting. I'm sorry I didn't spend a little more and buy an awning from a company that uses better quality materials.”

Helpful Report

Hello, Thank you for your feedback. I do greatly apologize for the issues you have encountered with our company. Please let me know what we can do to further assist you in making this a positive experience. Thank you.

“A+”

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“Functional and inexpensive. Just the ticket.”

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“I like the products of aleko”

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“Circuit board I purchased did not work. When applied power noting worked.”

Helpful Report

Hello, Thank you very much for your feedback. I am very to hear about your experience upon receiving our product. Aleko does have a 1 year warranty in case there are any issues. We can certainly replace the items for you that are missing/damages Please contact our technical team at 253-246-8222 ext 4 so they can assist you. Thank you, ALEKO

“It just arrived via FedEx. One end of the box was WIDE OPEN so I have no idea if all the parts are present or if some fell out. I won’t be able to know this until I put it together. You wrap straps around the product/box. You need to strap it lengthwise also so the box is reinforced lengthemwise, so this doesn’t happen in the future. So far, disappointed. Since I’ve never put one together I will not know what might be missing until it’s complete. Not likely to order anything from ALEKO in the future.”

Helpful Report

“Worst shipping experience, my package supposed to had arrived on the September 27th, The company (Estes) that Is shipping the item don’t even know where my package is so I don’t have a delivery date, the delivery fee was free, but I preferred to pay for the shipping and have my pack age on time and for ALEKO to use a reliable delivery company for their products, I will review my product as soon as is delivered”

Helpful Report

“VERY FAST”

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“Not had it to long but looks well made and so far happy with the purchase”

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“Base set up was confusing. Directions were incomplete, had to watch an online instructional video for clarification. Otherwise, great product! Wish we would have bought the larger size as four person will be a tight fit. Next time will go with the 8 man.”

Helpful Report

“It's been a week and my product still hasn't shipped yet”

Helpful Report

Hello, Thank you for your feedback. It looks like we did need to verify some information before getting this shipped out. Once the information was verified, we did ship the order out for you. The tracking number is 782995570324 via FedEx and is scheduled to be delivered to you tomorrow. Thank you, Sadie.

“Fit great. Nice quality”

Helpful Report

“I ORDERED A PRODUCT FROM ALEKO FOR MY POJECT / BUT BY THE TIME IT GOT HERE I ALREADY HAD A ELECTRICAN FINISH THE JOB. SO I HAD TO RETURN THE PRODUCT BACK. SORRY BUT AS FAR AS ORDERING ANYTHING FROM THEM THEY ARE VERY GOOD. IF I NEED TO ORDER AGAIN I WOULD.”

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“I am satisfied with the products quality and looking forward to seeing its performance against solar panels I already have.”

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“Great product”

Helpful Report

ALEKO is rated 3.9 based on 3,252 reviews