ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Rudolph has been able to help us in our times of crisis. He is EXCELLENT.”

Helpful Report

Thank you for your feedback! So glad that Rudoph was there for you. I will make sure to pass your kind words to management. Looking forward to doing more business with you!

“Rudolph was very helpful. He was knowledgeable about the awning product that I was having trouble with programming. He knew details of the product that was not in the instructions that were key to getting our awning programmed correctly.”

Helpful Report

Hello, Thank you for taking the time and leaving a positive review. I will be sure to let management know about Rudolph's great customer support. Hope you enjoy your awning for many years to come! Looking forward to doing more business with you!

“This company is horrible. We ordered a sauna. The heater, lights, and wiring were all missing or broken. Costumer service keeps giving us the run around and no one will actually help us. We received the item on feb. 15, started emailing in feb. 18 and nothing has been resolved. We have a $5000 piece of junk and this company (multiple people!!) have been no help. It is so unprofessional how they treat people. Please save your money and do not buy from this place!!!”

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“Good shopping experience, unbeatable prices, magnificent customer support”

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Hello! Thank you for your review, we hope you enjoy your product!!

“Called tech support to correct an out of the ordinary problem I caused while programing one of my two ALEKO LM171 wireless keypads to operate my ALEKO AC1400 gate opener. I was lucky enough to get support from Michael P. who works out of Jacksonville FL. I say lucky because Michael besides having exceptional technical knowledge he also possesses extraordinary patience, a can-do attitude and the listening skills it takes to work with a 71-year-old (me) technically challenged customer. Michael corrected the problem/mistake I made programing one of my wireless keypads and stuck with me until we verified it was working correctly. Thank you Michael and thank you ALEKO for making a great gate opener.”

Helpful Report

Hi Zan! Thank you for your review! Happy to hear Michael was able to assist you with all the issues. I hope you enjoy your Gate Opener for years to come.

“I am very satified with my purchases, I did write to ask about the curtains on the gazebo and was given an answer,(not one I wanted but I got answered)”

Helpful Report

Hello, Thank you for your review. I am sorry you did not receive the answer you were looking for, we strive to provide the best customer service. Please give us a call at 833-926-2323 to assist with any questions or concerns.

“Rudolf is awesome!..... Thanks again”

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Hello! Thank you for your review, we hope you enjoy your product!

“Rudolph S was so accommodating, knowledgeable, kind and funny. He saw our issue immediately and responded with the best ALEKO has to offer. I LOVE my new 2 person ALEKO hot tub. Inflatable! Gosh almost ALL of SoCal could manage one of these on their patios! Rudolph was able to provide me with a blog he had not seen in awhile for the best in chemical treatment for my hot tub. I suffer from severe hearing loss and Rudolph was understanding and patient. I am also orthopedically impaired and in almost constant pain since 2012,,,that's a looong time. I used to be in the Hydrotherapy pool after swimming almost everyday pre-pandemic. After being highly allergic to most pharmaceuticals and unable to vax, my Doctor was not agreeable to my attending my gym any longer. When I saw ALEKOS' add hmmm, and the right price thru Home Depot it was on our redwood deck as soon as possible! I am so happy it was! It has made such a difference with my pain levels , so relaxing out outside in nature I heal! Thank you Rudolph for your wonderful, customer service . This product is a life saver for me. ALEKO I am VERY IMPRESSED with your customer service . Thank you, sincerely Dene' Maynord”

Helpful Report

Hello Dene' Maynord, Thank you so much for your review! We are happy to hear you LOVE your Hot Tub & Rudolf was able to assist you with all your questions! Feel free to reach back out to us if you have any questions in the future!

“Rudolf S. was very responsive, paid attention to my issue, asked all the right questions and resolved my issue. Thanks so much!”

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Hello! Thank thank you for your feedback! We'll be sure to pass it up to management!

“Rudolph s was very helpful and very patient thank you so much”

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Hello! Thank you for your feedback! We will be sure to forward this to our management team!

“I worked with Konon on a custom gate. This gate is amazing. Highly recommend.”

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Hi Jesse! Thank you for your review, we are so happy to hear you love your custom gate!!

“I talked with Rudolph s today and explained my issues with regards to the two person oval hot. He couldn't have been more helpful in providing me a solution to my issues. It is employees like this they keep us coming back and doing business with you. Thank you again so very much and please give a special thank you to Rudolph for me. Have a great day Thomas Roy”

Helpful Report

Hello Thomas, Thank you for the feedback. I'm glad you were able to get the assistance you needed from technical support. If you have anymore questions or concerns please dont hesitate to reach out. 833.926.2323

“Nearly everything that came pre-installed from the factory on the "Motorized Retraction Slope Patio Awning" was backwards from the instructions provided. The install video also uses different higher quality parts (e.g blockers) than the cheap plastic parts that came with this product. It took my husband double the time to disassemble and uninstall the factory installed components and put them the right way as laid out in the instruction book. Also some of the metal parts came dented. Still in the process of installing because of the long drawn out process of correcting the shoddy factory pre-install that only made things more difficult; at least it's easy for us to not recommend Aleko to anyone unless you're someone who enjoys wasting your time.”

Helpful Report

Hello Felisha, Thank you for your feedback. I'm sorry to hear you received your product assembled incorrectly, this is never our intention to do so. Please give our Customer Service an email at hello@alekoproducts.com with additional photos of the awning you received along with the parts you are needing replaced as we can replace if under warranty. Thank you.

“Rudolf, That guy needs a raise, he was on the ball, Needed help he solved my problem and relieve any stress I had!!”

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Hi Tony! Thank you for your review, We are so happy to hear Rudolf was able to answer all your questions!

“Rudolf, worked with me twice and was able to fix my dual gate problem. After a year of trying to get technical support, no one was able to help. But when I talked to Rudolf problem solved. Thank you Rudolf.”

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Hello Jose! Thank you for your review, I am happy to hear you were able to get all your questions answered. Please feel free to reach out to us if you have any further questions or concerns at 833-926-2323

“My Technical Support Rep Rudolf S was so understanding and helpful. Understood my needs and provided the best support in a timely manner.”

Helpful Report

Hello Angelica! Thank you for your review, I am happy to hear you were able to get all your questions answered. Please feel free to reach out to us if you have any further questions or concerns at 833-926-2323

“Absolute trash don't waste your time or money with this company. They do not stand behind their products or their own policy's. I bought an outdoor sauna from them that started molding and buckling the wood within 30 days. The sauna is not designed to be used in freezing conditions. I only used it 10 times but somehow according to them I misused the sauna in that short time so "it's not defective it's misuse". But then fail to provide me with a reasonable explanation on how I misused it to cause this. Still fighting to get my money back.”

Helpful Report

Thank you for submitting the review, we appreciate all feedback. We sincerely apologize that our product is not meeting your expectations. We are willing to take the sauna back and issue you a full refund or remedy the situation by providing a partial refund as means of compensation. Please reach out to our dedicated customer relations team at 833-926-2323

“Had issues with the Aleko AC 1500 sliding gate opener, so I tried online tech support. Although I had to go through one person to do the initial evaluation, I was soon transferred to Nicholas who realized that my problem was not going to be addressed over the chat line, so we began an email conversation. Within 24 hours a replacement was on its way. It is refreshing to deal with a company with offices in the U.S., and to speak to a tech support person who knows the product and handles your issues in a timely manner. Hats off to Aleko and Nicholas Moore”

Helpful Report

Hello Tad! Thank you for your feedback, we'll pass this up to management! Feel free to reach out to us if you have any further questions at 833-926-2323.

“I purchased a driveway gate and opener system through Aleko last year. The gate itself is beautiful and although there is a learning curve, the opener system is actually pretty easy to use. As the installation was done completely as a DIY project, and I am no expert, I did have some trouble with the opener system. Fortunately, the Aleko support team was there to help every step of the way. It's not often you find that consumer products support teams are actually knowledgeable, helpful, and communicative - but they were all three. Highly recommended.”

Helpful Report

Hello Jerry! Thank you for your feedback! Feel free to reach out to us if you have any further questions at 833-926-2323.

“The most helpful, nice, and professional group!”

Helpful Report

Hello! Thank you for your feedback, we'll pass this up to management! Feel free to reach out to us if you have any further questions at 833-926-2323.

ALEKO is rated 3.9 based on 3,252 reviews