ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Worst Customer service. I was put on hold so many times and never got an answer. The 3 times they answer my calls they were not able to solve my issue. I ordered a 20x10 awning in May 23. The website had it in stock but a couple of weeks later I got an email saying that they were out of stock and that I would get my product around Mid-End of June. Today, July 21, I still haven't gotten my order. Today I actually got to talk to one of their representatives when I called at 7am and they told me it would not be in stock until august 14 at least. When I tried telling her I just want it to cancel my order, she just hang up on me. I got charged on May 23 but I have not gotten my order yet. Once again, I order the 20x10 awning when their website had it "in stock".”

Helpful Report

Good day, Mr. Jiminez. Thank you for taking the time to share your thoughts. I am terribly sorry for the delay in shipping your awning. We experienced several set backs with our suppliers who were unable to staff their warehouses due to COVID-19. I see by looking at your order, you were given a 15% discount for the inconvenience. The good news is that your order has shipped! We received our container yesterday and were able to fulfill over 500 other orders for awnings. I was unable to find any calls in our system from the phone number on your order, meaning I was unable to verify the call in which was disconnected. We take customer service very seriously and would not allow that to continue if we were aware. Thank you again for the opportunity to serve you.

“Worst customer service, ordered 3 awnings supposed to be the same color and style. Got 3 different awnings. Called customer service several times, on hold for hours, would get to #2 in the que and then would be forced to leave a message. NO call backs, no response to emails.”

Helpful Report

“We ordered a (drive way ) gate mid June and agreed to a “two week” back order. Mid July came and went and no notice, no update, no emails, no messages, no texts- nothing! Frustration does not even begin to describe the situation. We have spent Over a $ 1000+ on supporting columns and lights in anticipation of a secure gate... no such luck... no such gate! Perhaps it is not surprising that Aleko had no problem or delay in accepting payment in full, blatantly ignoring our countless messages and emails begging for any information. DO NOT order from this company unless you have no expectation of reasonable service!”

Helpful Report

“Purchased the Motorized Retractable RV Awning - 20 x 8 Feet - Brown Striped. Package arrived on time. Awning looks great but the installation was brutal! Directions are in broken English - difficult to interpret. They don't tell you exactly how high on the travel trailer to install the main bracket arms so I had to guess and caulk holes due to errors. To install the fabric to the cylinder you need 3 people and hope you don't tear the fabric when getting the fabric in the slot with your own tool. For the cost of this thing you'd think they would provide such tool. The main bracket arms are held with bolts and washers the size of a dime - not too safe as they cloud pull right out of the walls with any kind of wind or water weight pressure so I fabricated metal plates to the inside the travel trailer walls to provide for holding strength.”

Helpful Report

Thank you for taking the time to share your experience. I'll forward your concerns around the instructions to our product manager for review.

“Ordered an outdoor 8 person barrel sauna online May 19. Got an email it was back ordered May 27 and there was a 3 month wait. I immediately replied to cancel order as that was an option provided. No reply. They don’t answer phones nor return calls. File a dispute with bank and they dragged it on providing FAKE tracking id’s. But wait, didn’t you say it was out of stock - now magically you ‘shipped’ it. AVOID AVOID AVOID! Fake scam company that doesn’t operate legally, lawsuit waiting to happen, I may be the first to start a class action. Stay away!!!!! Fraud Company!!!!!!!!”

Helpful Report

Good day, Lily. I apologize for your frustration. I assure you we are not a fake scam company. We are a small business in Kent, WA. We are experiencing a tremendous increase in volume and due to COVID, severely understaffed. I have forwarded your cancel request.

“Your reply: Hello. Thank you for sharing your photos. I wish I was responsible for FedEx and had control over the way they handle our packages. It is your responsibility to package your shipments properly. A wooden support board should have been taped to the length of the aluminum nose piece. The original shipment was damaged due to poor packaging. I also wish shipping delays weren't a part of our everyday life due to COVID-19. You told me 3 days - FedEx ground from Washington takes longer than 3 days. You did not expedite the shipment. What I can do, and what I will continue to do is stand behind our products and offer you another replacement. Kind of hard top up an awning without all the parts - So YES send me another nose piece. I saw several email conversations between you and my customer service team. Simply reply to one of those if you decide you'd like to try again. It may take as much as 3-5 days for us to get to the email but we will make this right.”

Helpful Report

Oh no, Campton! I am truly sorry for the experience you have received! I’m glad you reached out to us on this. Please contact our customer service for a resolution. Our phone number is 833-926-2323 and our email is hello@aleko.com Thank you, ALEKO

“I ordered a rv awning for my camper. It took 7 days to get it ( shipped from Washington state to New York State) understandable!!! When I rec’v it it was the wrong item. Took three days and four different people in customer service to get a return shipping label!! Meantime, they shipped a replacement— 7 days latter I rec’v ANOTHER wrong item !!! And the second of two packages in the shipment——. I never did rec’v it . No idea what happened to it !!! Nor do they !! Second wrong shipment went back—- I ll take a full refund and do my business elsewhere !!!”

Helpful Report

Good day, I am sorry for your experience. I see you dealt with two of my customer service agents. We will try to track down the second package with the courier and have Manny follow up with you. Thank you for bringing this to our attention.

“Well they shipped me a new front bar because the original one got damaged in shipping. The replacement front bar was damaged worse than the original one. Told me it would be 3 business days for this replacement - took a week. Sent picture of the new damage front bar - now waiting for a reply. Seems like they really don't have much of a customer service department.”

Helpful Report

Hello. Thank you for sharing your photos. I wish I was responsible for FedEx and had control over the way they handle our packages. I also wish shipping delays weren't a part of our everyday life due to COVID-19. What I can do, and what I will continue to do is stand behind our products and offer you another replacement. I saw several email conversations between you and my customer service team. Simply reply to one of those if you decide you'd like to try again. It may take as much as 3-5 days for us to get to the email but we will make this right.

“Ordered an awning on June 26th 2020. Said it would take 3 to 5 days. Well it,s now July 17th 2020.and have received nothing! They sent an email on July 7th saying they had trouble processing payment. They actually took more than the price said when we ordered. Gave a number to call them. Waste of time can not get to talk to anyone. Emailed them they replied automated saying some one would reach out to us. Nothing! Now July 16th someone left us a message to call them back. Did this to no luck. No it says customer centre closed till August. Stay away from this company. Worst customer service I have ever experienced. Stop using Covid as an excuse.”

Helpful Report

Good day Cheryl. I apologize for your frustration. We are doing our best to answer each and every call we get. I was able to find record of the person who was helping you and have asked her to follow up with before the end of the day.

“Up date on previous review: after posting my negative review WOW got an email right away. I was told that the RV awnings would be about another 2 weeks, so why didn’t I know that when I placed my order. So, I emailed back to cancel the order and requested a FULL refund. According to their advertisement the order can be cancelled before its shipped, which I fall into this category. I’m sure based on other reviews this will be a nightmare. Will see!”

Helpful Report

Hi Gary, your order was cancelled and a full refund was processed yesterday. I'm sorry we could not meet your timeline.

“ALEKO awning arrived boxes damaged. Hardware missing! Paid installer two day and it is not working because the frame is bent. Product looks like returned item and just shipped out to me! Tech support has not answered their phones two day and I am left with damaged product! Helpppp!”

Helpful Report

Hello, I have asked the tech you were working with to follow up with you again. We will be in touch in 3-5 days.

“Terrible experience with Aleko. Purchased my awning in June. While instructions weren't very clear, I managed. Within two weeks I noticed one side faded really bad. I took pictures and sent in to Aleko (first I tried calling three times and disconnected three times after long wait each time). It has been two weeks now and they replied twice in that time giving me a complete runatound. At no point have they honored their product warranty. They seem to just put you off. I wish I never bought it!!!!!”

Helpful Report

“Once it is paid for you can not get questions answered, can not read a poorly printed manual and navigating the site for answers is a headache.”

Helpful Report

Hi Robert, I would be happy to send you a new manual. They are also online. You can find them by navigating to the bottom of our page, under Site Map, click on Product Manuals.

“Ordered the 8x2' window awning. Was delivered in a very timely manner, simple to install and a very great value to my home. Planning to order another two when their inventory becomes available.”

Helpful Report

Wow! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

“Aleko sent me the incorrect order, argued with me in regards to my order.... I even sent pictures! Customer service is garbage! Had to file a BBB claim to get a response from them.... and a month later here I am still waiting on the original order I paid for”

Helpful Report

“I want to update my earlier Aleko review. After working with their agents, we were able to sort everything out and I want to commend them on helping. The customer service went from zero to 100, very happy with Aleko now.”

Helpful Report

Wow Nick! I'm so glad we were able to take good care of you! Thank you for sharing your experience for others to know. Please reach out to us if you have any questions or concerns. Thank you, ALEKO

“They sent me an email asking if I wanted a refund because apparently the item I ordered was not in stock (although it said it was when I purchased it) and im unable to reply to their email. My email response keeps bouncing back and not being delivered. I WANT A FULL REFUND AND CANCELLATION. Still not able to reach anyone in the phone, the call drops after 4-5 minutes on hold and they don’t return their voicemails.”

Helpful Report

Good day, Mr. Morin. Thank you for elevating your concerns. I located your order for a hot tub placed Monday morning and see that we contacted you within 7 hours to advise that item was no longer available. I apologize for the inconvenience. I'm not sure why your emails to us are bouncing back. We receive over 13,000 emails a week. If you've read any of the other reviews on our site, you'll see that we have experienced a tremendous growth in a very short period of time, culminated by having to cut our call center staff in half because of COVID-19 restrictions. When you add in the fact that all eCommerce companies are having a difficult time getting inventory delivered, we have the perfect storm. I know that seems like a series of excuses to you but it is our reality. We are doing our absolute best to get to every call, every voicemail and every email we have. It is taking us an average of 48 hours right now. In the meantime, please know how sorry we are that the item you want won't be available until September. We wish we had control of that.

“I ordered an Aleko Square Inflatable Hot Tub with Cover 6 6 person 250 Gallon B/W HTISQ6BKWH-AP on May 9th. On May 14th I receive a message stating that the product I bought was out of stock. That it would be toward the middle of June. When I call to get an update,I was told it would be another 2 weeks. I called a few weeks later and am being told 2 more weeks. I am older with a frozen should, arthritis. I ordered this to help me move around a little better. I paid over $560 for this and I still dont have any idea of when i may receive mine. I don't want to cancel my order, but feel that something has got to give. Can someone PLEASE tell me the truth and tell me when/or if I can expect to receive SOMETHING?”

Helpful Report

“My gate is 22 ft so I oreder a spare chain at a premium price. When I tried to install I noticed that the type of chain they supplied as extension is not the same type. Literally dozen calls and emails to their customer service and no response yet. Stay away!”

Helpful Report

“I contacted by their preferred email about a defective motor but have not received a response. Multiple calls have been unanswered. So now I am stuck with an awning that does not work on my RV.”

Helpful Report

Good afternoon Brent, I'm sorry to hear your motor is not working. I have asked Konon to call you immediately. We'll do what we can to resolve your issue.

ALEKO is rated 3.9 based on 3,252 reviews