ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,259 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

Write Your review

Tell us how ALEKO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our delivery (Pro # 518391461)was on Oct 6,2022. Only half of the 12 boxes listed were delivered. I spoke to Thelma at Promatrans and she said she would initiate a dock search. I spoke to Tanisha at RoadRunner who was very helpful and sent me a picture of beautiful wrapped pallet ready for shipping. So, something happened between RoadRunner and our address on 1590 Chatsworth Blvd. And I spoke to Lanea on Oct 11th who said she would also initiate a dock search request. Well, “they” found the motor and delivered it last week. So now we’re missing #3,5,6,7,8,10 out of the 12 original order. Meanwhile the huge gate, fencing, and posts are having to sit in driveway because we can’t install without the other parts. Please see if you can find what products are associated with those numbers above, and call me at (619) 990-0086. I am Jeff Moore , the contractor helping Randolph West because he’s in his 80’s and needs help. I’ve worked with Randy for 20years on various projects. Please help us complete this one! It’s for his own security.. Thank You, Jeff. I’m not very techy, so I don’t have photo files to download, just photos.”

Helpful Report

“I was told at time of order it would be here next day. After 5 days, I received calls from several offices/departments with your company. Each gave me different information concerning who the delivery man was, what number he would be calling me from, and most importantly, conflicting information about whether I needed to have someone here to help unload it. . One of your people told me I needed 3 men, another told me i needed 1 man. Very frustrating. The email I was sent included a "threat" that if I didn't have people to help, they would not unload it, leave with it, and charge me extra. In the end, it turned out that the gentleman who delivered it was very helpful and smart, and he and my 68 year old husband got it unloaded even though my husband has a bad back. But up to that point, I didn't know what was going to happen. It was all very stressful!”

Helpful Report

“Sorry. Just waiting to hear back from Vita about what can be done about receiving a bowed roof panel.”

ALEKO 5 star review on 26th October 2022

Helpful Report

“I am most impressed, with the gates. the quality of manufacture, and the speed of delivery. They arrived faster than I had expected. I will be purchasing additional pieces Ie fence sections as money become available. I have already referred your company to my friends. Many thanks Des Wellsmore”

Helpful Report

“My wife and I found the frame extremely easy to snap together in about 30-45 min with only one connection that didn't line up and will need to be screwed together. We haven't started putting on the wire yet and are not looking forward to it but plan to use extended wire ties used to tie rebar instead of the small plastic zip ties. It will need a few custom adjustments but overall very pleased with the value. This is not to be confused with a dog kennel as a large dog could damage this trying to get out.”

Helpful Report

“Had a problem with a valve on my Dinghy. Aleko Warranty support was super helpful and prompt in providing support. I will definitely buy from Aleko again.”

Helpful Report

“Very good, would shop there in the future, and recomend to others.”

Helpful Report

“Very cheaply made”

Helpful Report

“Fast customer service”

Helpful Report

“Called tech support twice and no call back still waiting. First call was almost 2 months ago 😳”

Helpful Report

“I was pleasantly surprised to see a company that still gives a long forgotten item, SERVICE, I had an odd purchase and their tech's spent the time to ensure my partial system and their new parts were compatible so there would be no return. Thanks for covering my butt! M.R.”

Helpful Report

“i am really impressed with ALEKO! talk about customer support! It's really easy to contact them with a question or a problem and they get right back to you! when my hot tub deflated, i sent them a picture and they sent me a new one that very week. very friendly service and genuine concern for my inconvenience.”

Helpful Report

“Rudolf S help me get a replacement part for a piece that broke during install. He sent it out right away so I could finish my install as soon as possible. It was my fault, no questions, just got me what I needed to be greatly satisfied!”

Helpful Report

“Replacement canopy was a perfect fit. Had all the sleeves and tabs needed to fasten securly. Stitching is uniform and tight and fabric is good quality. Shipping was fast too. Very happy with this purchase.”

Helpful Report

“Warranty does not help. Customer Service was of no help. There products break or fail and they refuse to send replacement or any help. How does a company not trust or know there own products?”

Helpful Report

“The part was a perfect fit & it was received within a week.”

Helpful Report

“Product and delivery was very good; however I almost reported the charge as Fraud as it showed a few days later under a weird name Marina something and had no idea what it was, had to go through purchases with several outlets to confirm the charge 😂”

Helpful Report

“The gate looks great installed. Many complements. I only wish that there were another set of rubber rollers to give the gate more support when fully opened.”