ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Very cheaply made”

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“Fast customer service”

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“Called tech support twice and no call back still waiting. First call was almost 2 months ago 😳”

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“I was pleasantly surprised to see a company that still gives a long forgotten item, SERVICE, I had an odd purchase and their tech's spent the time to ensure my partial system and their new parts were compatible so there would be no return. Thanks for covering my butt! M.R.”

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“i am really impressed with ALEKO! talk about customer support! It's really easy to contact them with a question or a problem and they get right back to you! when my hot tub deflated, i sent them a picture and they sent me a new one that very week. very friendly service and genuine concern for my inconvenience.”

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“Rudolf S help me get a replacement part for a piece that broke during install. He sent it out right away so I could finish my install as soon as possible. It was my fault, no questions, just got me what I needed to be greatly satisfied!”

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“Replacement canopy was a perfect fit. Had all the sleeves and tabs needed to fasten securly. Stitching is uniform and tight and fabric is good quality. Shipping was fast too. Very happy with this purchase.”

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“Warranty does not help. Customer Service was of no help. There products break or fail and they refuse to send replacement or any help. How does a company not trust or know there own products?”

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“The part was a perfect fit & it was received within a week.”

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“Product and delivery was very good; however I almost reported the charge as Fraud as it showed a few days later under a weird name Marina something and had no idea what it was, had to go through purchases with several outlets to confirm the charge 😂”

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“The gate looks great installed. Many complements. I only wish that there were another set of rubber rollers to give the gate more support when fully opened.”

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“slow,no way to tract order,product was acceptable”

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“good service on custumer service”

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“ruan smudge and strong easy to instal”

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“very good and fast technical service”

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“The awning covers were what I expected and arrived in good time”

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“Overall the product is nice and looks great! However, do not underestimate what it takes to construct and adjust! The attached images shows how the arms do not close in sync resulting in the middle arm protruding when the shade is closed. If someone can tell me how to fix that the rating on this will improve!”

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“Great product! Shipped perfect. The two most critical assembly details were missing from the instructions or YouTube.”

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“Customer service was on the ball and very helpful, I definitely will purchase aleko products in the future. They stand behind their warranty 100% Thank you Megan !”

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“I bought an inflatable hot tub and it failed in 30 days but they sent a replacement which I was able to use for a month but it has failed and now my warranty is out and product discontinued and no parts to repair AND they will provide nothing. So if you want an inflatable spa that you can get 30 days of usage then waste your money on one of these products. The reason for two stars is they admitted first tub had issues and replaced plus at least warranty does reply. Product isn’t worth purchasing”

Helpful Report

ALEKO is rated 3.9 based on 3,252 reviews