ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nnnnnaaasass”

Helpful Report

“weak in structure.Was nice until first stormy day.Remote did not work,notified company 3 times.Could not wind up fast enough to close.Needs a center support..Bent and tore the awning and structure.”

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“Great 4 th of July sale. I got lucky with that. I’ve bought items from here before the service is always good, free shipping is excellent too. Sometimes the directions are challenging but u tube helps.”

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“I purchase an awning and it’s was damage upon arrival”

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“Good mdse but it doesn`t have a built in 10k rsistor so it dinntdn` work for my opener until I installed an external resistor in the circuit The sensor & xmtr are qullity units”

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“Absolutely LOVE our new awning. The best purchase this year!”

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“Purchased the power motor for the awning. Very happy. Very easy to install and works super nice. The price was also very reasonable. Thank you. John Callahan”

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“Great customer service, greater SPA experience, extremely relaxing enjoying ever minute in our SPA!”

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“I had some specific needs which Aleko could satisfying. I got an unbelievable deal from Wayfair and had an installer do it for meZ. I really expected bargain basement at that cost. Happily surprised.”

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“Nice awning fabric best price on the web”

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“Rudy was extremely helpful in getting remotes working correctly. The instructions that come with awning is very poorly written but the on phone customer service was awesome! Thanks to all. Rob Happy Aleko awning owner”

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“Be very careful when taking it out of the box. when opening it the arms sprang and almost cut off my son in law's ear, NO WARNING IN THE BOX OR IN THE INSTRUCCION.”

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“I am extremely satisfied with the customer service Aaron has provided me!”

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“Received our motorized awning. Motor would not fit. Reordered the motor. Waited over a week to receive. Assembly instructions were horrible. Test time…awning would extend about 3 ft then bind up. Line up the awning to retract what was out. Another foot left to go and it just stops. Very frustrating so we decided to see if we could exchange it. ALEKO has the customer pay for the shipping charges back. Why does customer pay…because we didn’t want the product?? Not true. The motor was at default. In talking with Adriana in customer service, she was to speak with her supervisor for an RMA and get back with me. Not one word back.”

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“Bought 2 10by10 gazebos had a little problem and it was resolved, great product. WRS”

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Hello, Thank you for your taking the time and leaving us a review. We are always happy to assist our customers with any concerns or questions they have about their products. Feel free to contact us again at (833) 926.2323, thank you!

“Rudy S was awesome to deal with. Made my experience great!”

Helpful Report

Hello, thank you so much for taking the time and letting us know about your experience. We are so happy that Rudy was able to assist you, he is a valuable asset to the company. We hope to do more business with you in the future, call anytime at (833) 926.2323. Thank you.

“Ich danke Ihnen.”

Helpful Report

Hello Trevor, Vielen Dank für Ihre 5-Sterne-Bewertung! Wir schätzen Ihr Geschäft und freuen uns darauf, wieder von Ihnen zu hören.

“Shout out to Aaron Shaw in Customer Support! Excellent customer service....he took great care of me as we tried to fix an issue with my gate motor.”

Helpful Report

Hi Marc, Thank you much for taking the time and giving Aaron a shout-out! He is great with technical concerns and is always happy to help. We appreciate your business and hope to serve you in the future! Call us if you have any other questions at (833) 926.2323. Thank you!

“Everything is convenient and accessible.”

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Hello Marvin, Thank you for your positive feedback. We love hearing from our customers and strive to have our store and website useful and easy to use. Hope to serve you again in the future. Thank you.

“The product itself seems to work well. The limits to extend and retract are easy to adjust and work great. Customer Service was easy to work with and very accommodating. Price was more than reasonable. I bought a 20’ x 10’ electric and now that it is set up I do not have any issues. The only issue I have are the instructions. I am a shade tree mechanic and am mechanically included but the instructions for me were not up to par.”

Helpful Report

Hello Kim, Thank you for taking the time to leave your review! We appreciate your feedback about the instructions, we are always working on improving and revising the manuals. Glad to hear that the customer service team was able to assist you! Looking forward to doing more business with you in the future!

ALEKO is rated 3.9 based on 3,252 reviews