ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,259 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we began installing our awning, got to the place of putting the cover on and it was a 16 ft cover, the frame is 20 ft, we ordered a 20 ft, first you delivered our awning to the wrong place, so it was delayed, and now we can't put up because it is the wrong size. I have been talking with your service department and they keep saying it will be sent or has been sent (the correct size cover) but can't find tracking number. In the meantime I purchased (and paid for) another cover so we could continue installation since i have no idea when the replacement will come. AND YOUR INSTRUCTIONS ARE TERRIBLE!!!”

Helpful Report

“Katelyn Kingsford at customer support has been very helpful in helping me install and adjust the ALEKO retractable awning that I bought! She always had the right answers for me and was cheerful and polite. She is the kind of employee that will help your company go far!”

Helpful Report

“Aleko, is a wonderful company very easy to work with. They have wonderful customer service employees. I had a problem with my awning and it was under warranty and they replaced the part. I had to contact them as there was still a problem. They went ahead and are replacing the item, no charge and no problems. Here is a copy of the letter I wrote to the company on behalf of the customer service rep that helped me. I would defiantly purchase items from this company. Hello, I would like to inform you of one of your employees Katelyn Kingsford. I have been dealing with Katelyn for over a month now about the problems I am having with my awning. Katelyn, went above and beyond to help correct the problem and she was very professional, and she made sure she got me the answers I needed. I received the replacement motor and after getting it back up, it was still not right. Plus it has faded in a year. So, Katelyn resolved my problem with the tube and also the fabric issue. I just want to tell you what a great employee you have. It was a pleasure dealing with Katelyn and I know if I need anything it will be from your company. Thank you for taking the time to read this and to give Katelyn a pat on the back for excellant job. Thank you, Donna Pennestri”

Helpful Report

“They did not stand behind their product. Poor quality, Poor customer service. I have a $500 pergola that collapsed after 1 month because it rained (not wind). They said that voided my warranty.”

Helpful Report

Hello, Thank you so much for bringing this to our attention, taking a look I see that Connor has sent you out the parts that you need if you need any more assistance do not hesitate to reach out!

“Wonderful hot tub and Rudolf was a wonderful customer support specialist! Thanks to the ALEKO team for all their great work!”

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“Not happy with product AC-1550 only lasted a couple of months my gate weights around 300 pounds and this supposed to be for a 1500 pound gate gears inside are already worn out and gate stoped working”

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“The directions were horrible. The adjustments were very difficult and it still to the day doesn’t work right.very unhappy and have a pos hanging on my house that I can’t remove because I will still have the altercations to my siding that I’ve made.”

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“Nnnnnaaasass”

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“weak in structure.Was nice until first stormy day.Remote did not work,notified company 3 times.Could not wind up fast enough to close.Needs a center support..Bent and tore the awning and structure.”

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“Great 4 th of July sale. I got lucky with that. I’ve bought items from here before the service is always good, free shipping is excellent too. Sometimes the directions are challenging but u tube helps.”

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“I purchase an awning and it’s was damage upon arrival”

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“Good mdse but it doesn`t have a built in 10k rsistor so it dinntdn` work for my opener until I installed an external resistor in the circuit The sensor & xmtr are qullity units”

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“Absolutely LOVE our new awning. The best purchase this year!”

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“Purchased the power motor for the awning. Very happy. Very easy to install and works super nice. The price was also very reasonable. Thank you. John Callahan”

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“Great customer service, greater SPA experience, extremely relaxing enjoying ever minute in our SPA!”

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“I had some specific needs which Aleko could satisfying. I got an unbelievable deal from Wayfair and had an installer do it for meZ. I really expected bargain basement at that cost. Happily surprised.”

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“Nice awning fabric best price on the web”

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“Rudy was extremely helpful in getting remotes working correctly. The instructions that come with awning is very poorly written but the on phone customer service was awesome! Thanks to all. Rob Happy Aleko awning owner”

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“Be very careful when taking it out of the box. when opening it the arms sprang and almost cut off my son in law's ear, NO WARNING IN THE BOX OR IN THE INSTRUCCION.”

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“I am extremely satisfied with the customer service Aaron has provided me!”

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ALEKO is rated 3.9 based on 3,259 reviews