ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,259 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received our motorized awning. Motor would not fit. Reordered the motor. Waited over a week to receive. Assembly instructions were horrible. Test time…awning would extend about 3 ft then bind up. Line up the awning to retract what was out. Another foot left to go and it just stops. Very frustrating so we decided to see if we could exchange it. ALEKO has the customer pay for the shipping charges back. Why does customer pay…because we didn’t want the product?? Not true. The motor was at default. In talking with Adriana in customer service, she was to speak with her supervisor for an RMA and get back with me. Not one word back.”

Helpful Report

“Bought 2 10by10 gazebos had a little problem and it was resolved, great product. WRS”

Helpful Report

Hello, Thank you for your taking the time and leaving us a review. We are always happy to assist our customers with any concerns or questions they have about their products. Feel free to contact us again at (833) 926.2323, thank you!

“Rudy S was awesome to deal with. Made my experience great!”

Helpful Report

Hello, thank you so much for taking the time and letting us know about your experience. We are so happy that Rudy was able to assist you, he is a valuable asset to the company. We hope to do more business with you in the future, call anytime at (833) 926.2323. Thank you.

“Ich danke Ihnen.”

Helpful Report

Hello Trevor, Vielen Dank für Ihre 5-Sterne-Bewertung! Wir schätzen Ihr Geschäft und freuen uns darauf, wieder von Ihnen zu hören.

“Shout out to Aaron Shaw in Customer Support! Excellent customer service....he took great care of me as we tried to fix an issue with my gate motor.”

Helpful Report

Hi Marc, Thank you much for taking the time and giving Aaron a shout-out! He is great with technical concerns and is always happy to help. We appreciate your business and hope to serve you in the future! Call us if you have any other questions at (833) 926.2323. Thank you!

“Everything is convenient and accessible.”

Helpful Report

Hello Marvin, Thank you for your positive feedback. We love hearing from our customers and strive to have our store and website useful and easy to use. Hope to serve you again in the future. Thank you.

“The product itself seems to work well. The limits to extend and retract are easy to adjust and work great. Customer Service was easy to work with and very accommodating. Price was more than reasonable. I bought a 20’ x 10’ electric and now that it is set up I do not have any issues. The only issue I have are the instructions. I am a shade tree mechanic and am mechanically included but the instructions for me were not up to par.”

Helpful Report

Hello Kim, Thank you for taking the time to leave your review! We appreciate your feedback about the instructions, we are always working on improving and revising the manuals. Glad to hear that the customer service team was able to assist you! Looking forward to doing more business with you in the future!

“Customer service is great. They know their product line. Great help putting together a total gate package.”

Helpful Report

Hello, Thank you for your feedback, we appreciate your input and are happy to know that we have served you well! Hope to do more business with you in the future! Thank you!

“Qualitativer Service, günstige Preise”

Helpful Report

Hello Ethan, Vielen Dank für Ihre positive Bewertung. Wir schätzen Ihr Geschäft und freuen uns darauf, Sie in Zukunft zu bedienen.

“Michael P. with Aleko customer service is awsome! The awning I ordered arrived in a very damaged box. Several items were broken or bent. After speaking with Michael he assured me replacement parts are on the way and not to worry! What a relief! Customer service defines a company and I will definitely purchase from Aleko again!”

Helpful Report

Hello S. Bird, thank you for your great review! We are proud of our customer service and tech team, they are always happy to help customers. Looking forward to assisting you in your future purchases. Thank you.

“i purchased an ac1400 gate opener,i give you the thump up it works very good,22 feet long with 1% up the hill,no problem.yes you have to study the confusing instruction,but at the end you will smile,,,thanks guys,,,i do not like it is made in china”

Helpful Report

Hello, Thank you for taking the time to write your review. We are happy that the gate opener is making you smile! There are improvements on the manuals and instructions being done so set up in the future should be easier. Thank you for your business, looking forward to hearing from you.

“Recent purchase of Aluminum Purgola had slight damage from shipping. Rudolf S. from customer service wasvery prompt with answering my email request for a replacement part. Thankyou for your excellent customer service.”

Helpful Report

Hello, thank you for your review; we value your feedback and strive to improve our products. We are glad that we were able to assist you with your parts replacement. Thank you for your business, look forward to working with you again.

“I purchased a 20ft awning for my back yard deck. Had a little technical issue with the motor, but the customer service has been great to deal with. Rudoph S., was very helpful and understanding about the issue. Had parts to me, to resolve the issue, within days. The customer service has been great to deal with. Oh....the awning is gorgeous and looks amazing. High quality for your $$”

Helpful Report

Hello Rob, Thank you for your review and the great picture of your awning! We are happy that you were able to get the help you deserve. We will be sure to nominate Rudolph for his expert advice and quick turnaround for parts. Looking forward to doing more business with you in the future! Thank you!

“Michael Perez, was so helpful, pleasant and I couldn’t be more grateful. He deserves 10 stars. And a raise! Thank you so much Michael.”

Helpful Report

Hi Judie, Thank you for your positive review. We are happy to hear that Michael was a wonderful help to you. We will make sure management hears about his great work. We hope to do more business with you in the future. Thank you.

“The advertising says HIGH QUALITY but in my opinion they are any thing but. The installation instructions are not very complete and tell you to install parts after you have it completely together so you have to take it back apart to install the support roller the model I purchased is 20 foot long and one support roller is not sufficient and was told that by one of the sales reps the ends of the support arms started cracking and splitting apart and the one support roller broke on the first attempt at extending the awning out I contacted aleko and they would not warranty the part because they couldn't verify if it was factory defective or improper install well if you read the manual it only goes on one way and it was installed correctly so I had to buy a replacement roller support and I purchased a second roller support because one isn't enough to support the 20 foot tube. The materials used are cheap and weak and will break if you try to adjust any part of the awning. I WOULD NOT RECOMMEND THIS AWNING TO ANYONE.”

Helpful Report

Hello Joseph, thank you for your review and for voicing your concerns. I am sorry to hear about your poor experience with our awning. We strive to offer the best customer support for every customer and we sincerely apologize that you were not properly taken care. It would be my pleasure to speak with you and discuss your experience further, please call our office at (833)926.2323. Thank you.

“Michael Perez, was amazing and he deserves 10 gold stars. His patience his care, and I have never dealt with such a kind caring representative. And your company should be grateful to have him as an employee. Thanks again Michael”

Helpful Report

Hello Judie, Thank you so much for your review and your positive words! We strive to give our customers the best care and attention. Michale does deserve all the gold stars, I will make sure management hears about his great work. Thank you, look forward to working with you again.

“Rudy was professional in every way! Excellent product knowledge and courteous…”

Helpful Report

Dan, thank you for your positive review! We appreciate your kind words and will surely pass the word along to management about Rudy great help. Look forward to working with you in the future! Thank you!

“The only thing good about our experience was the delivery was on time. Poor product, company cannot even provide answers to specific questions about the product should something go wrong. Customer service is only helpful in the pass the hot potato game. I gave the company 1 star because I could not give 0 stars. DO NOT USE THIS COMPANY. BETTER OFF WITH ANYONE BUT ALEKO!!!!!!”

Helpful Report

Hello Tina, I am so sorry that you are left feeling this way. I can ensure you that our customer service reps do their best to help every customer and offer the best resolution to each case. I would love to speak with you about your experience; call our office at (833) 926.2323. Thank you!

“Rudolf answered our questions through email and was very helpful. Thanks”

Helpful Report

Thank you for the positive review and your kind words. I will be sure to let management know about Rudolf's great help. Thank you.

“Rudolf answered our questions through email and was very helpful. Thanks”

Helpful Report

Thank you for the positive review and your kind words. I will be sure to let management know about Rudolf's great help. Thank you.

ALEKO is rated 3.9 based on 3,259 reviews