ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Customer service is great. They know their product line. Great help putting together a total gate package.”

Helpful Report

Hello, Thank you for your feedback, we appreciate your input and are happy to know that we have served you well! Hope to do more business with you in the future! Thank you!

“Qualitativer Service, günstige Preise”

Helpful Report

Hello Ethan, Vielen Dank für Ihre positive Bewertung. Wir schätzen Ihr Geschäft und freuen uns darauf, Sie in Zukunft zu bedienen.

“Michael P. with Aleko customer service is awsome! The awning I ordered arrived in a very damaged box. Several items were broken or bent. After speaking with Michael he assured me replacement parts are on the way and not to worry! What a relief! Customer service defines a company and I will definitely purchase from Aleko again!”

Helpful Report

Hello S. Bird, thank you for your great review! We are proud of our customer service and tech team, they are always happy to help customers. Looking forward to assisting you in your future purchases. Thank you.

“i purchased an ac1400 gate opener,i give you the thump up it works very good,22 feet long with 1% up the hill,no problem.yes you have to study the confusing instruction,but at the end you will smile,,,thanks guys,,,i do not like it is made in china”

Helpful Report

Hello, Thank you for taking the time to write your review. We are happy that the gate opener is making you smile! There are improvements on the manuals and instructions being done so set up in the future should be easier. Thank you for your business, looking forward to hearing from you.

“Recent purchase of Aluminum Purgola had slight damage from shipping. Rudolf S. from customer service wasvery prompt with answering my email request for a replacement part. Thankyou for your excellent customer service.”

Helpful Report

Hello, thank you for your review; we value your feedback and strive to improve our products. We are glad that we were able to assist you with your parts replacement. Thank you for your business, look forward to working with you again.

“I purchased a 20ft awning for my back yard deck. Had a little technical issue with the motor, but the customer service has been great to deal with. Rudoph S., was very helpful and understanding about the issue. Had parts to me, to resolve the issue, within days. The customer service has been great to deal with. Oh....the awning is gorgeous and looks amazing. High quality for your $$”

Helpful Report

Hello Rob, Thank you for your review and the great picture of your awning! We are happy that you were able to get the help you deserve. We will be sure to nominate Rudolph for his expert advice and quick turnaround for parts. Looking forward to doing more business with you in the future! Thank you!

“Michael Perez, was so helpful, pleasant and I couldn’t be more grateful. He deserves 10 stars. And a raise! Thank you so much Michael.”

Helpful Report

Hi Judie, Thank you for your positive review. We are happy to hear that Michael was a wonderful help to you. We will make sure management hears about his great work. We hope to do more business with you in the future. Thank you.

“The advertising says HIGH QUALITY but in my opinion they are any thing but. The installation instructions are not very complete and tell you to install parts after you have it completely together so you have to take it back apart to install the support roller the model I purchased is 20 foot long and one support roller is not sufficient and was told that by one of the sales reps the ends of the support arms started cracking and splitting apart and the one support roller broke on the first attempt at extending the awning out I contacted aleko and they would not warranty the part because they couldn't verify if it was factory defective or improper install well if you read the manual it only goes on one way and it was installed correctly so I had to buy a replacement roller support and I purchased a second roller support because one isn't enough to support the 20 foot tube. The materials used are cheap and weak and will break if you try to adjust any part of the awning. I WOULD NOT RECOMMEND THIS AWNING TO ANYONE.”

Helpful Report

Hello Joseph, thank you for your review and for voicing your concerns. I am sorry to hear about your poor experience with our awning. We strive to offer the best customer support for every customer and we sincerely apologize that you were not properly taken care. It would be my pleasure to speak with you and discuss your experience further, please call our office at (833)926.2323. Thank you.

“Michael Perez, was amazing and he deserves 10 gold stars. His patience his care, and I have never dealt with such a kind caring representative. And your company should be grateful to have him as an employee. Thanks again Michael”

Helpful Report

Hello Judie, Thank you so much for your review and your positive words! We strive to give our customers the best care and attention. Michale does deserve all the gold stars, I will make sure management hears about his great work. Thank you, look forward to working with you again.

“Rudy was professional in every way! Excellent product knowledge and courteous…”

Helpful Report

Dan, thank you for your positive review! We appreciate your kind words and will surely pass the word along to management about Rudy great help. Look forward to working with you in the future! Thank you!

“The only thing good about our experience was the delivery was on time. Poor product, company cannot even provide answers to specific questions about the product should something go wrong. Customer service is only helpful in the pass the hot potato game. I gave the company 1 star because I could not give 0 stars. DO NOT USE THIS COMPANY. BETTER OFF WITH ANYONE BUT ALEKO!!!!!!”

Helpful Report

Hello Tina, I am so sorry that you are left feeling this way. I can ensure you that our customer service reps do their best to help every customer and offer the best resolution to each case. I would love to speak with you about your experience; call our office at (833) 926.2323. Thank you!

“Rudolf answered our questions through email and was very helpful. Thanks”

Helpful Report

Thank you for the positive review and your kind words. I will be sure to let management know about Rudolf's great help. Thank you.

“Rudolf answered our questions through email and was very helpful. Thanks”

Helpful Report

Thank you for the positive review and your kind words. I will be sure to let management know about Rudolf's great help. Thank you.

“They have by far the worst customer support team and the technical support has no idea what gate operators there company sells or how to troubleshoot them, how can you be a technical support person but no idea what your doing.”

Helpful Report

Hello, I am so sorry to hear about your poor experience with our company. I would love to take some time and talk to you about it. Feel free to call us at (833) 926.2323. Thank you!

“Rudy the customer rep was very pleasant and super helpful in answering my questions and addressing my issues. He processed a replacement part that is critical to enjoying my awning. Thanks Rudy! -Joe”

Helpful Report

Hello Joe, Thank you for your positive review! We appreciate your kind words and are glad that Rudy was able to address your concerns. Looking forward to doing more business with you! Thank you.

“Good product and excellent customer support to help with assembly and installation. Aaron in Customer Support was excellent!”

Helpful Report

Hello Joe, We are glad to know that you had great customer service! Thank you for the positive review! I will be sure to let management know that Aaron has been a great help to you. Looking forward to serving you in the future! Thank you!

“Resolved my issues right away”

Helpful Report

Thank you for the positive review! We always strive to offer great customer service and take pride in our products. Look forward to doing business with you in the future!

“Bought Gate Opener Aleko AC 1400. Ordered photo-cells. We've hired two certified electricians to install and wire it to the KZB13 mother-board. Neither has been able to get it to work. The instructions are terrible. They both called Aleko support without help from them. We had them send us a second photo-cell, it didn't work, had them send us a 3rd photo cell..Called Aleko support: "we have no no technician available. Can't find any complete instructions on YouTube that fully explains how to wire it. They wired it per the instructions available in the package and it didn't work. Sent them an email explaining what has happened, that is has cost me more than what I paid for it in the first place. That I was disgusted with their product, asking what they are going to do about it......WITH NO REPLY. To say the least: I will never buy another product from ALEKO.”

Helpful Report

“Customer excellent I will recommend Aleko to all my friends an family”

Helpful Report

“Excellent service will be recommended”

Helpful Report

Thank you for your positive feedback. We appreciate your business and look forward to hearing from you in the future.

ALEKO is rated 3.9 based on 3,252 reviews