ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“Bought a product, have tried to contact them at least a dozen times. Once you buy they will fall off the face of the earth. No way to contact. Tried email, no answer. Tried leaving messages, never a return call. Buyer beware.”

Helpful Report

Hi Patricia, Thank you for taking the time to reach out to us with your concerns. Due to the higher volume of calls and emails, we are trying our very best to get back to everyone. We apologize about the delay you have been experiencing. If you can give me your order number and issue you are having I will personally look into it for you. Thank you!

“Order date: 08/09/2020 Order#: 8514 Ordered one DIY Steel Dual Swing Driveway Gate Kit - ATHENS Style - 13 x 5 Feet with Pedestrian Gate - 3 x 5 Feet As of 08/24/2020 = 15 days after, the order still has not been shipped (ALEKO promises 24 to 48 hours shipping in its website) ALEKO doesn't have any person attending the Call Centre, and sending an email to them as the Voice Menu suggests is useless. This company should be shutdown...”

Helpful Report

Hi Hernan, Thank you for expressing your concerns with us. I was taking a look at your order and I see it has been placed under AVS. We can happily assist you in fixing this issue and getting the item sent out to you right away. I will have one of our reps reach out to you right away to fix this issue. Thank you!

“Box came in destroyed and taped shut. Weeks of trying get replacement parts and still nothing. Finally get someone on the phone and now they want an exact parts list missing. That should have been figured out weeks ago”

Helpful Report

Hello Travis, Thank you for taking the time to reach out to us and expressing your concerns. We apologize for the condition the item has arrived in, the items leave our warehouse brand new and it may have been damaged in transit. If you are able to provide an order number to us, we can call you back right away to get all the parts you needed. Thank you!

“I brought a retractable Awning from this company. I was really outraged about the poor customer service that I received. So If I buy a product as a customer from you I shouldn't have to contact you about parts of the product that I didn't receive three times. When the product was sent out I should have received everything that comes with it to install it properly the first time. You should know your product and what goes with it. The customer should not have to go through this. If you are going to sell your product on any platform site you should know what goes with the product so that the customer can properly install it. I will never buy from this company again, it was the worst online experience I have ever had. Sincerely, G.B.”

Helpful Report

“Price &delivery were fine but missing the 2 remotes! The xtra remote I ordered was in an envelope with the opener”

Helpful Report

Oh no, Jon! I am truly sorry for the experience you have received! I glad you reached out to us on this. Please contact our customer service for a resolution. Our phone number is (833)926-2323 and our email is hello@aleko.com Thank you, ALEKO

“SCAM SCAM SCAM! Do not buy from this company!!! They are thieves at worst and practice false business practices at best. Look at all the poor reviews. See my review below. Have I received the replacement blind? NO. Have I received my refund, despite the fact that I KNOW they received the return. I have the FedEx confirmation to prove it. I have contacted this company THIRTY TIMES to try to resolve this. The COVID excuse is BS. First rule of business is don’t sell what you can’t service. My next step is a complaint with the BBB and to reach out to the plethora of unhappy customers to explore a class action lawsuit. This company needs to be exposed for what it is. Take your hard earned money elsewhere.”

Helpful Report

“I placed an order for an item in stock. I have waited months for Aleko to ship it. After pushing customer service for a reply many times, I have been rplied that it is shipped. Only to find that it is not. Asked for shipping details, with no answer.”

Helpful Report

Hi Erik, Thank you for reaching out to us with your concerns. I do apologize for the delay you have received in getting the item to you and the lack of response from us. I was taking a look at your order and I see that it has been delivered. If this handling is not sufficient, can you tell me what you would like us to do? Thank you!

“Zero response on the phone or via email. I keep calling and emailing - nothing. Bought 2 of the same item - Roll out awning fabric. They sent only one and it is the wrong colour. Wish I saw these reviews before I bought. Worst (non-existent) customer service ever.”

Helpful Report

Hi, Thank you for sharing your concerns with us. I was able to find your order and I see 2 fabrics were sent out to you. Please let us know if you have received them. We apologize for any inconvenience this has caused you. Thank you!

“Bought this in March 2020 and bubble jet and heater button do not work. Both buttons are totally worn down. I did all the troubl shooting and then some and spa does not work. Alot of money for something that didn't last. Emailed them over 4 times, no response and been on hold for over 45 min and so conveniently got cut off. garbage do not buy ... Never responded back to me yet. Contacted thru phone and email. I only gave it one star because could not give 0 stars.”

Helpful Report

Hi Linda, Thank you for bringing this issue to our attention. I apologize for any inconvenience this may have caused you. I see your order is from WayFair and WayFair requires for you to contact them about parts. After reading the email chain I see that WayFair has sent you the parts you needed. Please let me know if you have any further concerns. Thank you!

“Terrible customer service. No way to contact anyone. They won't answer the phone at all, so you can't speak to anyone. Installation instructions are very poor and amigious. Can't get my brand new awning motor to work properly, and can't get any information on how to adjust limit settings. Instructions aren't clear and don't help. Motor may be broken, but I can't get in touch with anyone to try to troubleshoot, fix, or return. Awning also arrived with dents in one of the arms.”

Helpful Report

Hi, Thank you for taking time to reach out to us about your concerns. I was able to locate your order and I see that a new frame has been sent to you. Did the new frame end up working for you? I apologize for any inconvenience this has caused you. Please let us know if you have any more questions. Thank you!

“Purchased a hot tub. Sent me the wrong color. But I choose to keep it. Used hot tub maybe 6 times in under 3 weeks and the heater has stopped working. 3 weeks. Still waiting to hear back from my call and email. That was a lot of money for only 3 weeks of use. Says heater is running but temperature has been steadily dripping for days. Very very disappointed.”

Helpful Report

Hi Noelle, Thank you for reaching out with your concerns. I apologize for the inconvenience this has caused you. Looking into your order, I see there was replacement parts issued to you. I hope this fixed the problem you are having. Please let us know if there are any more concerns you have. Thank you!

“Absolutely the worst customer service , I've been trying for weeks to get an update on my order. They do not answer the phone, emails or are online. I have to believe with the pandemic they are closing their doors.”

Helpful Report

Hi, Thank you for taking the time to reach out to us. We apologize for the delay in responses. Our call and email volume is currently very high and we are doing our best to reach back out to everyone. If you are able to, please call us at 833-926-2323 and we will try our best to answer your call. Also, if you are able to give me your order number, I will reach out to you. Thank you!

“Apparently the only way to get a response from this company is to write a bad review. So here’s mine. My wife bought me 2 rolling gate operators for my birthday. I installed them, Turned them on, and realized they won’t operate correctly. The instructions are horrible and all i need is tech support to help me get them going. But nobody answers emails or phone calls. So I guess I have a $ 700 paperweight.”

Helpful Report

Hi Nick. Thank you for taking the time to reach out to us. I apologize for the experience you have been having with us. I will have one of our technicians call you back ASAP. I hope this will resolve the issue. Thank you!

“Terrible customer service. We ordered a motorized awning and it took 2 months for it to be delivered. It was finally delivered and a week later another frame and motor were delivered. When we tried to call the company, you aren't allowed to talk to anyone. You have to do all the correspondence through email. I emailed them and they sent labels to send them back. Never even offered an apology for the mix up, it was just....here are the labels to sent it back. Never even said, thanks so much for letting us know and not keeping it. We will never buy from them again.”

Helpful Report

I sincerely apologize for the lack of professionalism you experienced. Without an order number, name or email, I cannot find out who you dealt with to address this issue but appreciate that you took the time to share your feelings. Thank you. We are training new agents and need this type of feedback to improve our Customer Service.

“Such incredible customer service. They have gone out of their way to provide replacement pieces when needed. And I absolutely love my pergola! Looks and function. Second year with it”

Helpful Report

Thank you for sharing your experience with ALEKO! We are working hard to hire and train new staff to meet our increased demands in all departments. I appreciate your feedback and will locate the person you dealt with to share your positive thoughts.

“Whithin 2 mo. the fabric color was gone”

Helpful Report

Thank you for taking the time to share your concerns. I apologize for your frustration. We will elevate your feedback to the manufacturer in an effort to improve the product. In the meantime, please consider utilizing the Warranty policy.

“DO NOT BUY FROM THIS COMPANY!!! I bought a large order of blinds. Three of them need to be exchanged. I have contacted them numerous times over the last THREE WEEKS and have yet to receive any help. Their customer service is atrocious!!!!”

Helpful Report

Good day, Shannon. After researching your compliant, I found that one of the blinds contained a manufacturer defect. We sent a RMA for that and have already ordered a replacement. The other two blinds you wanted to exchange because you ordered the wrong size. We simply explained that you are responsible for shipping for those two. Once we receive them, we will gladly refund you. In the meantime, feel free to order the correct size while they are still in stock. I do apologize that you had to attempt to contact us more than once. We are a small, privately-owned company who was hit hard by COVID-19. We are trying hard to increase the size of our customer service department while remaining compliant with state regulations around social distancing in the workplace. Thank you for elevating your concerns.

“I bought a 16' x 10' retractable awning last year and was skeptical when I bought it as the price was very reasonable, a fraction of the cost of some other brands, I have used my awning a lot over the last year and it works great, a friend and I installed it and it did take us a couple of days to put up but it works great, my only slight complaint would be that the valance has faded some, but in all fairness it does face west so it gets a beating from the sun, I can always reverse the valance when it fades a lot, also I was looking at The Aleko site at replacement awnings as I plan to buy the same material to put on a Pergola I am planning to build and a new awning is only $89.00 for a 16' x 10'. I would suggest the motorized version as to hand wind would get very tiresome.”

Helpful Report

Thank you for taking the time to share your experience with ALEKO! I'm thrilled you have gotten so much enjoyment from your awning. We work hard to keep our overhead down and pass along those savings to our customers.

“We bought a motorized awning. Took 8 hours to put up and we are good at stuff like this. Then it hung 32 inches instead of 24 max. Then when we went to open it a bolt came flying out. We decided to return it. Worst customer service ever. Sent 3 emails , no response. Called 5 or 6 time. Finally got through and was told I had to pay shipping to send back then never sent the return sticker. I don’t think they had any intention of taking it back. DO NOT BUY ANYTHING FROM THEM! This is so Unfortunate we were so excited before it got here”

Helpful Report

Hello, I researched your complaint and found our communication. I'm sorry your found the awning difficult to install. As stated in our shipping/return policy, you are responsible for return shipping when you simply change your mind. I am sorry you feel this is unfair. Our products are priced very low in comparison to other vendors and we offer free shipping. We do ask that our customers share in the financial responsibility for returns when situations like this arise. I do understand it has been difficult to contact us. We are doing our best to keep employees safe with social distancing. Because we are a small, privately-owned company, our office is also small. Please accept my apologies. If you would still like to return the item, let me know and we'll work something out.

“Terrible customer service!!!! Purchased a $4K door. Once installed for 6 openings, the weld book at the hinge on the frame. Asked for a replacement as well as the expense to REINSTALL the door as it is 10 feet in the air and lift is needed. Konon at Aleko suggested an amount for reinstallation. This amount was a bit less than what was qouted. I asked for the extra amount to make us whole. He then backed out of that statement and now will not pay for any of the reinstallation. I was on the phone with his supervisor. She is stating Home Depot has my money they don't, Aleko can not give me money for the reinstallation. When I stated that made no SENSE as Home Depot paid them for the door. She verbally walked around that statement. I then asked to talk to her supervisor. Her supervisor refused to talk to me and had this person reiterate there is nothing more they can do. When I asked to talk to another individual in charge she stated that there is nothing more they can do for me and hung up call. This is a business that NO ONE should support. They do not stand behind the quality issues their product causes!!!!!”

Helpful Report

ALEKO is rated 3.9 based on 3,252 reviews