Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“when the alert light is on what do we do? thank you”

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Posted 3 years ago

“So far we have not had to use it but any questions that we have had you all have been able to answer them. Grateful and thankful”

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Posted 3 years ago

“Just changed pendants. I hope the replacement works better with less unneeded calls as the old one did. Operators are very gracious when they call and I appreciate that.”

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Posted 3 years ago

“Everything is wonderful”

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Posted 3 years ago

“The test call was great. Prompt answer and courteous response. Thank you!”

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Posted 3 years ago

“Cancel does not work”

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Posted 3 years ago

Hello Madline, We are so sorry to hear that the device isn't working for you! We tried to reach out to you but were unable to get through. Could you please give us a call at 1-800-693-5433 Option 3? Best, Alert1

Posted 3 years ago

“VERY AMICABLE PERSONNEL..CALLED TO GET SUPPORT ON THE USE OF ALERT 1. MY QUESTIONS WERE ANSWERED AND THE UNIT IS NOW OPERATIONAL. THANK YOU”

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Posted 3 years ago

“Very reliable service nationwide”

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Posted 3 years ago

“Wonderful.”

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Posted 3 years ago

“I have only had this product for 5 days! Ask my opinion, at a later date.”

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Posted 3 years ago

“i have received calls when i did not fall and when i did i got nothing.”

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Posted 3 years ago

Hello Michelle, We are so sorry to hear that you are having some issues with false alarms! We will have a Technical Support Representative reach out to you to assist you with your button. Best, Alert1

Posted 3 years ago

“When testing the system, the representative on the other end is always helpful and friendly. However, when the system was truly needed and used, it did not work. My mom fell three times. Each time she pushed the Alert1 button and nothing happened. No answer! No help coming! Thank goodness she could drag herself to her cell phone. I will be canceling the service, expecting a full refund for the future months that have been paid for, and looking for a service that can and will work when needed. Yes, I have spoken with support on two different occasions. One support technician could not help thoroughly, as it was the weekend and I needed a rep that works during the week. This rep was helpful, but not to the point of resolving the issue, obviously, as my mom did not get the help she needed without a cell phone.”

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Posted 3 years ago

“I feel comfortable except on the weekend when no one answers and someone finally is found but does not seem to be too knowledgable. I have only called on weekend for technical reasons.”

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Posted 3 years ago

“Other than being sensitive it works very well.”

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Posted 3 years ago

“Doing ok, don't always wear alert one. Mainly use if alone”

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Posted 3 years ago

“My dad is very satisfied. Thanks, Doris”

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Posted 3 years ago

“There was a initial mixed up on our 1st order however the customer service rep took IMMEDIATE action and resolved it. We are very happy campers now. GREAT PRODUCT AND SERVICE. GOD BLESS.”

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Posted 3 years ago

“The neck fob. Needs battery replacement often. Besides that all is good..”

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Posted 3 years ago

“I am thrilled with my new Kelsi Medical Alert System and knowing that I have it in case of an emergence.”

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Posted 3 years ago

“So far no complaints.”

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Posted 3 years ago

Alert 1 is rated 4.5 based on 1,330 reviews