Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

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“Immediate, efficient response.”

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Posted 4 years ago

“Good morning. This alert was sent from my mother in law. She was very satisfied. She had fell out of bed and the paramedics were sent to help her. The prompt response meant everything. Thank you”

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Posted 4 years ago

“Sent help raptly, thanks”

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Posted 4 years ago

“Everything is going well with my mother, she had a little problem last week, she is doing better as we speak being 95yrs old you have to be ready for anything. Thanks”

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Posted 4 years ago

“It was handled quickly and efficiently.”

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Posted 4 years ago

“Mom fell and hit her head on the table. She was conscious but bruised and bleeding and could not get herself off the floor. She pressed her alert button and the operators contacted me and EMS immediately and stayed on the speaker with her until help arrived. Thank you for your excellent service!!”

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Posted 4 years ago

“To whom it may concern My mother lives in a Rather large stone home And cannot always hear the base unit. Let me know when they come out with a wrist band with a speaker and a microphone This would make communication Better Thank you John Iezzi”

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Posted 4 years ago

Hello John, Thank you for taking the time to send us your review! When we have a wristband option that includes the speaker and microphone we will certainly reach out to you! If you need anything in the meantime, please give us a call at 1-800-693-5433 Option 2. Best, Alert1

Posted 4 years ago

“Only problem was caller I'D showed a Utah number with no other info I wish that when you call it would show it as an alert . Right now it could be identified as a spam call . Thoughts?”

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Posted 4 years ago

“We are extremely happy with Alert 1. Thank you for following through when the button was hit when my Mom fell❤️ Someone even called the next day to see how she was doing❤️❤️”

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Posted 4 years ago

“Called 911 to help my father and I also received a call. My father had fallen and broke is hip. He passed away on the 5th of February. MY mother is now wearing the necklace. Worked just as it was supposed to do.”

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Posted 4 years ago

“Quick to respond”

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Posted 4 years ago

“Good follow up after initial call.”

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Posted 4 years ago

“Joan fell and remembered to push her button! The EMT cam and helped her up and she was fine. Thank you for helping her!”

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Posted 4 years ago

“You did an excellent job. Very professional! Thank you!”

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Posted 4 years ago

“I was with my mom when she had to push the button for an emergency. It was not answered for close to 10 minutes!! TOTALLY unacceptable. That is much too long in an emergency. If you are not going to pay for enough staff to respong, don't offer the service. She used it another time years ago, same delay, we thought it was a fluke, but I guess not! I am the one who pays for the service and am researching other companies. Most likely I will not review.”

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Posted 4 years ago

“The protocols of who to call have been working well and the people making those calls are professional and friendly.”

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Posted 4 years ago

“Was unable to access the speaker but they responded emergency personnel that assisted me getting up off the floor”

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Posted 4 years ago

“You sent the ambullance to the wrong address. I live on 74 Ter and you sent them to75 Ter. It is the second time it has happened. I checked to be sure it was corrected the first time. You did it again. My husband was sliding onto the floor and I had to hold up a 350 lb man an extra 10 min. I ended up calling 911 myself.”

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Posted 4 years ago

Hello Patricia, We do greatly apologize for any confusion and frustration that this has caused. We were able to look into this further for you and the address that we have on file and that was provided to EMS was the 74 Ter. address. We hope that all is well with your husband and if you have any questions about our protocols here at Alert1, please give Member Care a call at 1-800-693-5433 Option 2.

Posted 4 years ago

“Got here quickly and took me where I wanted to go. Very courteous and professional.”

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Posted 4 years ago

“I heard from the caretaker everything went well with the Jan. 20, 2020 paramedics.”

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Posted 4 years ago

Alert 1 is rated 4.5 based on 1,330 reviews