Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

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“Great response”

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Posted 5 years ago

“When my elderly father pressed his unit, Alert1 first called my business phone (the first choice). When they didn't get me, they left a message and immediately called the home number (the second choice, where I was in for the evening). They had already sent the paramedics by that call (who my wife and I met at the apartment since we only live a few blocks away). Alert1's response time is very quick. They are the only reason my father can live alone at his apartment, and we're very happy this service exists.”

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Posted 5 years ago

“We are really glad to have Alert1. It brings us a sense of peace knowing that if Mom falls, she can get help immediately.”

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Posted 5 years ago

“When my mom fell I was supposed to get the call first, but they had already called the first responders. It worked out fine.”

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Posted 5 years ago

“Alert 1 was right on top of things called elms and immediately contected me and second person in line.”

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Posted 5 years ago

“Family was alerted quikly.”

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Posted 5 years ago

“Called in for non emergency ems we were not able to hear person from alert1 towards middle of conversation. He took quite a long time to call us back using telephone although he had put call in to ems. Been using alert1 for many years and have lost some confidence in them.”

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Posted 5 years ago

Hello, thank you for bringing this to our attention. We are sorry to hear that we did not meet your expectations when you pressed your button. We would like to reach out and make sure that everything is working properly and to restore your confidence in Alert1. Could you please send us a private message with the account information such as Member name and the best phone number to reach you at? Thank you, Alert1

Posted 5 years ago

“This is his wife, Billie. I was here and I was able to get to box and talk to the person who answered. I just want to make sure that pressing the button is enough to dispatch help because Im not always here to talk to someone. If Dave had pressed the button but couldn't get to box to talk, would you still alert the paramedics?”

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Posted 5 years ago

Hello Billie, Yes, if the button is pressed and we are unable to get a response, we will then follow your customized protocol and send help. If you would like someone to reach out to ensure that your protocol is accurate, could you please send us the phone number best to reach you at in a private message? Thank you, Alert1

Posted 5 years ago

“This is her daughter Stacy Wood and I am mailing back the system due to the mother is now in a Nursing Home. Thx”

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Posted 5 years ago

“Glad to have it”

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Posted 5 years ago

“Response was excellent. ETM's were excellent as well. Listened and responded accordingly. Was very, very pleased and relaxed after their visit. Thank you for wonderful rsponse!”

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Posted 5 years ago

“I only wish you would have told me that you had gotten ahold of my daughter and she was on her way. I had no idea what was going on till I heard someone coming in my house. That is a scary time and I wish you would have kept me informed.”

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Posted 5 years ago

Hello Liz, Thank you for bringing this to our attention. We are sorry to hear that you were not informed that help was on the way. We are looking into this further for you to see what happened and how we can ensure it will not happen again. To ensure that we have everything up to date on the account, could you please give us a call at 1-800-693-5433 Option 2? Thank you, Alert-1

Posted 5 years ago

“Awesome as always.”

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Posted 5 years ago

“We just had to place my Mother in law in a nursing home. Having her Alert 1 button probably kept her home longer than without it. She wanted to stay in her yard and work all the time. Numerous falls where she just would bend over and topple over or just stay out too long and get tired. We were only about 2 miles from her house and could get there within minutes. It finally, over the last month , became more than we could do. I just cancelled the service because she had to be placed in a nursing home but would recommend highly.”

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Posted 5 years ago

“We are very satisfied with this service.”

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Posted 5 years ago

“My Mother had a stroke and we pushed the alarm and help came within minutes. Thank you!”

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Posted 5 years ago

“Okay”

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Posted 5 years ago

Hello, Thank you for your feedback. We are sorry that you had a less than stellar experience with us! We are always looking for ways to improve our services and would like to know what we can do to get your experience up to five stars.

Posted 5 years ago

“The emergency responders were given the incorrect code to access the key box. Eighty six years old, on the floor for almost 30 minutes and no vital signs were taken by responding agency.”

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Posted 5 years ago

Hello, We are sorry that we did not have the correct code for the key box. We would like to make sure that everything is up to date, could you please provide the account information such as Member name and/or phone number?

Posted 5 years ago

“Got the help we needed! Thank you so much”

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Posted 5 years ago

“The representative did I interacted with honest past call did not understand that there was an emergency and I was looking for help her response was something to the effect of so everything is okay there. I understand that I was walking away from the unit and maybe she could not hear me clearly. This is the first representative who did not initially understand the nature of the call. It turns out my mother had a fractured pelvis and was in the hospital and will be in rehab for a while. Can we put the service on hold to extend the contract? If someone could call to speak to speak with me that would be wonderful. In the past the representatives that I have spoken to have always understood the situation and the answer time on this call took a lot longer than in the past.”

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Posted 5 years ago

Hello Merelyn, I do apologize that you did not have a pleasant experience with us. We would like to reach out and assist you with placing the account on a hold. Could you please provide the account details, such as Member name and/or phone number, and the best number to reach you at? Thank you, Alert1

Posted 5 years ago

Alert 1 is rated 4.5 based on 1,330 reviews