Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother had a fall she was not hurt and the Alert 1 system work fine. She is doing well now. Thank you very much. Her son Tim Fordice.”

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Posted 5 years ago

“you did a good job--thank you for serving me as my Alert 1 provider”

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Posted 5 years ago

“Alert 1 worked great. Everything went perfect. I rate Alert 1 as 10 out of 10! Thank you.”

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Posted 5 years ago

“Everything was fine Nancy”

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Posted 5 years ago

“We are pleased so far with Alert1”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Hello, I am writing for my mother who is in the hospital after several falls that went undetected with your service. In fact, she falls frequently which is why we purchased your product and NONE of her falls were ever detected. She has memory issues and sometimes forgets to press her button for help... so what are we to do?? We thought she would be safe with the supposed fall protection we purchased. On one evening she did remember to press for help and told us she had to call for help three times! We are very dissatisfied and looking at other companies.”

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Posted 5 years ago

Hello, I do apologize that the device is not working up to your expectations. I would like to have a technician reach out to you and troubleshoot with you further. Could you please provide the best number to reach you at? Thank you, Alert1

Posted 5 years ago

“The test went as intended. The call person did a great job. Thanks for the follow up.”

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Posted 5 years ago

“I was setting up a new pendant and it was a test. You responded to my test9”

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Posted 5 years ago

“The test button was on. I pushed my button to test the system. It took about 4 minutes before anyone answered and when I questioned what took so long I was told that they answered and didn't get any response so they called my number which wasn't working (because I was still waiting for someone to answer) and they dispatched the police. They asked me to hold while they cancelled the police and disconnected me instead. The police came so obviously they were not called. I'm not at all happy with your system.”

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Posted 5 years ago

Hello Kathleen, Thank you for providing us with this review. We are sorry that the test did not work properly for you but am glad to see that you were able to speak with a technician and get the device working properly. Please do not hesitate to give us a call at 1-800-693-5433 Option 2 if there is anything we can help with further. Thank you, Alert1

Posted 5 years ago

“asked for ambulance waited to long to arrive wound up with fire departmet and ambulance”

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Posted 5 years ago

“I have 5 push buttons and I'm told that one of them has a bad battery and is setting off the warning light. No matter, you tell me you have none in stock. After 5 years i would expect all of them to be changed. I'm sorry,I'm very disappointed.”

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Posted 5 years ago

“The response was quick and helpful.”

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Posted 5 years ago

“It took multiple pushes of the wrist button to reach help. The writ watch style is suppose to detect a fall, well it didn’t! She laid there for an hour before help arrived.”

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Posted 5 years ago

Hello Charlotte, Thank you for bringing this to our attention. We are sorry that the button was not working properly for you and will reach out to you today to assist with troubleshooting. Thank you, Alert1

Posted 5 years ago

“Great services!”

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Posted 5 years ago

“Thank you for your prompt attention.”

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Posted 5 years ago

“Everyone was nice and fast... Thanks for asking :)”

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Posted 5 years ago

“Phone call was prompt after pressing the alert button.”

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Posted 5 years ago

“I fell in the kitchen on my back. It took me several minutes to be able to get into a sitting position but was unable to get up. I pushed the button on my alert that I wear around my neck and shortly was connected to someone that notified the EM”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

Alert 1 is rated 4.5 based on 1,330 reviews