“Hi
Your turn around time for pension claims are unacceptable!!!
Claim loaded on 25/11/24, verified ONLY on 31/1/25!!! Now going to take 6-8 weeks from 31/1/25 to be paid out! This is incompetence at the highest level and totally unacceptable. Your excuse for being short staffed over the festive period sucks. This matter needs to be investigated asap.”
“It has been a terrible experience as my issue has not been resolved since 10 September 2024 until now, January 2025. I have been calling them only to be put on hold for more than 30 minutes, physically going to the offices, but nothing has been done. It is like the services are for free.Very disappointing.”
“My living annuity was recently transferred from Ouvest to AF. I requested an IT3a for 2024 tax year as nothing is available through their app or cannot be accessed by the call centre agents? Poor show for such a large Company. Ouvest sold me out and put me in a difficult position. Cannot finalize my tax returns 😒”
“Can I get assistance with my claim since it has been on tax application for 2 weeks and when I call SARS they responded by saying they did send the directive to Alex forbs the IRP5 was send on the 06/11/2024 regarding my claim so they can proceed , but when I check my AF Connect my status is still on tax application
I call the call centre no one is picking up to assist
It’s been too long now from the 18/09/2024 to 15/11/2024 I am in need of the funds am about to loose some of my belongings because I haven’t payed.
Can I please get assistance in this matter”
“I been trying for weeks now to get someone to assist me to connect my investment with AF onto their AFconnect. I have spend more then 6 hour hanging onto their various callcentre numbers. i wrote around 20 emails to all email adresse i could find. This is now going on for more then 2 weeks. Still no one are willing or knowing how to assist me
i see they still have a FAX number. Should i perhaps find a faxmachine and try??”
“I have being founding it so difficult ever since I have invested all my money on this broker, I never believe that is was a scam, but all thanks to “Mrs, Morris Meihua” for helping me recover all the money that I invested on the this broker. you can also contact them if you are founding it so difficult to withdraw the money that you have invested on any broker or you are being SCAMMED before on any broker, you can also contact them, so there can help you out.. EMAIL :: ( m o r r i s m e i h u a @ g m a i l . c o m) ……WHATSAPP:: + 1 (559) _214 _{9914). They are so fast and reliable 100% sure.”
“Since I have claimed my profidentfunds in 17 September till today nothing when I. Trace it always is on tax application whe u phone no one to answer whe you send emails they don't respond worse company ever am going to withdraw all my investment with them”
“I am not sure why companies bother to invest our hard earned money with this company. My first bad experience with this company was when I was moving employers and needed to take a portion from my provident fund. This company saw nothing wrong in me waiting longer than their stipulated time. I needed to make endless follow ups then to get my money. I am now dealing with the same level of uncaring and incompetence with the 2 pot claim. I have been waiting for my money since the 19th of September 24 and today it's the 16th of October 24. How do you explain the 21 days waiting period in that. You are the absolute worst as the company, it's as if no one cares about customers feelings of frustration and anxiety waiting for the unknown. The 2 pot was implemented to give Employees a reprieve to attend to pressing debt but through all the red tapes one jumps through to get this money through your company, you are as good as not existing.”
“Terrible service. Worst company to deal with. No customer service at all. I applied for the two pot system on 9 September and to date nothing. Whatsapp doesnt work, they dont respond to emails and there call centre is automated and just drops call with no assistance to the customer. I would give it zero staff if I could”
“Submitted my claim on the 9th of September its 15th October today and i get a massage saying my bank rejected payment into my acc. And i need to call that number that i have to hold for the whole day. Wow waited 6weeks for my money every one that claimed after me got their money. Now i have to write emails and calls that are never unswered. Im so depressed”
“Although the company is a hoax, they have phony favorable ratings all over the place. Refrain from making a deposit with this broker. I placed all of my money with them, and they withheld it from me for three months. When I declined their request for me to make additional deposits, my account was blocked the following day.With the help of (admk. (ltd. ), I was able to recover what they had taken from me. You will either be unable to withdraw or be asked to make increasingly larger payments.”
“Awaiting claim payout... Submitted my claim on the 8thSep....yesterday it showed payment submitted but today it shows again claim registered.... So how can the claim go from payment back to claim registered...”
