“I am utterly disgusted by Alexander Forbed. I claimed on 10 September and on 18 September I was informed that SARS declined my tax application. I was informed to contact SARS and once resolved I had to call Alexander Forbes on a number provided in the SMS notification. Ii contacted SARS and discovered that Alexander Forbes used the wrong personal tax number. This even though I gave the correct number on my application. I even had to upload my latest tax documents with my income tax number in it. I now fear the worst. Have they ran away with our money.......?”
“I thought I was the only one. I applied 8 September and still my status shows verify . How long does it take. Worst part is they don't answer their calls or emails. I am really very disappointed”
“This is a disgrace if I can be honest. We did the withdrawel because we need the money, we did not do it because it is "lekker". Get a wakeup. your system and call centre agents is a BIG JOKE. Go and learn from companies like ALLAN GREY. Then you will see what is PROFESSIONAL.”
“This campony is useless and if you call the people is incompetent they cannot answer you claims are stuck with no movement at all very disappointing my money is no longer in my savings pot but no money paid to my accounts”
“Terrible experience on this 2 pot claim, I dont think the company did proper system preps to accomodate volumes. Their call center is twice as worse, you wait on the call for almost an hour and then you get agents acting as if they cant hear you, the drop the call. This has been by far the most terrible user experience, I so wish employers can move from Alex Forbes, services is terrible”
“Horrible experience…my claim was incorrectly processed and I was told I submitted it and I know I didn’t it was a technical error on their end. The system kept on hanging and failed to authenticate my banking details, how was I able to submit a claim …”
“The App is terrible , the service is the worst ... I'm so disappointed , AF is the biggest company ever and honestly wasn't expecting this kind of service from them”
“I made my 2 pot claim on the 04 of Sept 24 since then nothing happened except that it says claim registered but the people who claim after me they did get their money I'm so disappointed”
“Good day all
The below bad service reviews from clients is exactly what I experienced all is true below ! . I dont want to even coment, service is none exsistent ! Asking my broker to move my funds ......very disapointed. Even the goverment Metal industries ( MIBFA ) gave 100% much better service. Cant even put one star as there is no service !”
“The website is always unavailable to what they say is high traffic. That use to be a problem in 2000 not 2024. Get better servers. Terrible service and asking for a funds transfer to a better brokerage company”
“Good Day
I resigned from my previous job, with this said Alexandra Forbes send my documents to SARS and SARS declined my directive and that I need to get a notice of registration
How the hell ,
And after that no response from Alexandra Forbes”
“I have been struggling to get into the app and when I finally do I struggle loading my banking details on the 2 pot claim and can't go any further. Alex Forbes not answering any calls. Can someone contact me please”
