“It’s like no one is there to help you,password reset system is a nightmare! I only get password reset messages via sms and the password dosnt even update.The email option dosnt even send through the links.I tried to call without any success of any one answering,email auto response states that they will get back to me after 3 days and yet it’s been weeks now.For a big brand this is a huge disappointment.”
“Claim was submitted on 5 September, only for Alexander Forbes to send me an sms on 8 October to say SARS has rejected my tax application and I need to follow up with SARS and advise A/Forbes once the issue has been resolved - only to find out A/Forbes has submitted incorrect ID Number to SARS (don't know how this can happen when they have all the correct details), hence application was rejected. Now you cannot get a hold of anyone at A/Forbes as you constantly speak to an automated machine!!!”
“I'm struggling to get hold of you guys since Friday 4 October trying to phone tried emailing but no answer and al I'm looking for is a IRP5 that SARS is requesting urgently.”
“Everything is wrong with Alex Forbes!! And that's just reading all these bad reviews never mind my own issues.
African Rainbow Capital and The Veld Group.. better get there house in order”
“What a disappointing service, I submitted my 2pot claim 6 September but no communication or proper feedback received. I have submitted all required documents multiple times but still nothing happens. I get a different story whenever I call and no response to emails. Worst company”
“I have send multiple emails and phoned in multiple times.
I haven’t received any call back from the calls I have logged.
My next step is taking this to all social media pages I currently have about how Alex Forbes treat their clients and the service they provide.
IT’S NOT YOUR MONEY IT IS MY MONEY YOU ARE MESSING WITH.
I have asked nicely in the beginning to get my claim paid out when it reached 4 weeks and after 5 weeks I got an email back saying it now will take up to 8 weeks
I have expenses I want to pay off with MY MONEY that you guys are withholding from me.
If I don’t receive my money by next week I will post all the screenshots I took of every email I have send and all the times I have phoned in and didn’t receive any feedback!
You are causing people to not be able to get their money and not being able to pay their expenses or what so ever they need it for !
There is a REASON I withdrew my fund and have explained also via email to get MY MONEY and this just shows how much you care for your clients and OUR MONEY.
I have been nice from the start and even explained my situation and why I need MY MONEY.
I will expose everything through social media and will make sure to take this up with my lawyer how you provide false information that we will receive pay out BETWEEN 4-6 weeks and how you send an email stating it now will take 6-8 weeks
Alex Forbes is definitely not a company I would recommend to anyone to do business with”
“im so deeply disappointed and mad i applyed the 8th for my twopot and since now its the 4th of october its still on verifying claim all the other colleagues had they money in a weeks time”
“I sent in a two pot claim on the 8 September till today it is saying claim disinvestment for 8 days today.Um at a stage where i want to move my money from this company.All my colleagues got paid exept me.I got an email after i complained to say that i must give the claim 20 days.Guess what it is 20 days today”
“I made my 2 pot claim on the 04 of Sept 24 since then nothing happened except that it says claim registered but the people who claim after me they did get their money Your call Centre never answered call. I was on hold for 50 mins nothing happens. Your WhatsApp still not working for a month, you promised clients that you respond to emails within 48 hours, well its been a week and half since I sent my email. Why your service is horrible whereas you claim to the public that you are the best company. I wonder why my employer decided to move from Sanlam to you. Your service is unprofessional and you careless about your clients”
“THIS IS THE WORST COMMUNICATION I HAVE EVER HAD TO DEAL WITH , No answer no feedback no freaking nothing .
i submitted the correct details and it still shows 19 days claim register ,
how can you call them if they don't even answer what about those that is not by the means to sue company fones, disgusting pathetic”
“I am very disappointed , applied on the 7th of September ,they don't respond on email, calls takes forever to be answered, no response on emails, it is sad because we need this money”
“What a disappointment. 2 Pot system program is useless. Client communication do not exist. I claimed on the 4th of September, claim status is on payment for some time now, detail section: "there is no payment info on claim" for some time now. All communication systems with Alexander Forbes seems to be blocked; phone, emails, whup. Tried again to make contact this morning and managed to hold on for 90 minutes before i gave up. Other companies seem to manage the process successfully but Alexander Forbes has failed.”
“Good morning, I've applied for my 2pot on the 4 September, still nothing, they wanted my ID and banking details still nothing, then i phoned them and phoned them and they never replied, the i got an email from them wanting my marriage certificate, which i emailed on the 18 September, up until today still no feedback, they don't answer their phoned, no responding on the emails that i send, worst service ever, i must always follow up, they don't even bother to sms or email or phone you,”
