“Emailed them 2 weeks ago and calling with no response they keep you holding for 2 hours l need them to correct my IRP5 they captured wrong amount paid on my pension after l was retreched..Never use Alexander Forbes again their service is below standard.”
“😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡from sending an incomplete tax certificate On my sars portal to sending another wrong one, when I call them for atleast 2 weeks I am made to hold the phone for 2 hours and not getting help Anyway. Even to thz hour no one has managed to refine my certification so I can submit my returns. Poorest service, your consultants do not care about your customers.”
“been holding for 21 minutes just to aske them to email me a statement , i mean realy , we are intrusting AF with our money and they just have a care free attitude”
“I resigned from my previous employer in Jan of 2019 and decide to withdraw my provident fund. Firstly no one called me after my resignation to advise on the process to follow to withdraw. So I called myself and started the process. Was told the funds will be in my account in 6-8 weeks. To date I am still waiting. I lost count how many times I’m calling AF for feedback and every time it’s a different story. I have run out of options now as this company does not care at all for their members and the call center agent are rude and just answer for the sake of answering. No effort has been made to resolve my problem and no one has ever tried to make contact after many promises to do so.”
