Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.64

3.6 Rating 305 Reviews

64 %

of reviewers recommend Alfa Travel

Company Reviews

Questions

Metrics

3.6

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just returned from the Royal Norfolk Hotel ,Bognor Regis ,excellent from start to finish, superb room ,with sea view,staff friendly, food excellent, and me being Gluten free, wasn't a problem at all,in fact the chef came out of the kitchen ,and sat on our table discussing the options! Excursions were great too ,2 a day ,for 3 of the days which left us with 2 spare to explore!”

Alfa Travel 5 star review on 19th March 2022

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Posted 2 years ago

“Have just had a holiday in torquay first time with you and can honestly say I can't fault anything about it hotel was lovely staff was friendly and helpful food was good would definitely recommend you to family and friends and we will definitely be traveling with you again going to book somewhere in August”

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Posted 2 years ago

“Just got back from 6 days to Newquay. What a great holiday. The coach was 30 seconds late picking us up (by my watch) and that is my complaint. I don't like mushrooms or courgettes (my wife enjoyed them) so they were the only things I didn't eat out of all meals. Our driver "Wills" is probably the best driver it has been my pleasure to have travelled with. I found this page while trying to book my next holiday.”

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Posted 2 years ago

“Me and my son have had some truly fantastic holidays with Alfa travel our latest one was to Torquay our driver was the fantastic Belinda I would also recommend Chris who took us to Exmouth”

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Posted 2 years ago

“Great hotel in the Ilse of White with the most amazing staff who couldn't do enough for you. Andy the driver (lovely Welsh chap) was so helpful and informative and kept us entertained throughout! Well done Alpha.”

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Posted 2 years ago

“Just come back from the new beach Yarmouth had a very pleasant stay after a shaky start at breakfast it all got sorted had a lovely room and staff were very pleasant hope to be back in October”

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Posted 2 years ago

“I have just returned from a Weekend Break to Cromer staying at the Hotel de Paris. What a wonderful time I had - the hotel may be old but its location in Cromer is second to none. The staff and service offered was 5*. The room was spotless and the food excellent. I have stayed at this hotel before and was not disappointed on my return. Value for money is excellent. The evening entertainment was ok but that is not my main priority of the holiday. The cost of drinks at the bar was good value. I will certainly stay here again”

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Posted 2 years ago

“After been on holiday with this company and reading the many negative reviews my question is where are you Alfa Travel with the answers ? Stay clear of this company.”

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Posted 2 years ago

“i had booked a tour too the Isle of man for April..but wanted to amend to a June departure, but after 3 emails and one phone call..this is not happened..not very good so far. and this company was recommended by a family member..Jim Clarke”

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Posted 2 years ago

“We had the twixmas and new year at royal Norfolk hotel Bognor Regis we had a fabulous time staff and manager are brilliant ,food was good and service was good. We have been a few times over the years it is still perfect.weve been to Great Yarmouth,exmouth ,Eastbourne ,Bridlington,and the hotel and food has been good no problems and have got some more holidays booked.”

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Posted 2 years ago

“Some advice for you people like me who is trying to get there money back from my dissatisfied holiday to the Shanklin Hotel in the IOW, ALPHA are no longer a member of ABTA, they have no respect for aftercare for dissatisfied holiday makers who have paid them good money, keep away, far away.”

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Posted 2 years ago

“Went to Ilfracombe in November on a self drive the hotel was spotless and the staff were fantastic,food and entertainment Was excellent being a holiday town most places were shut at that time of year to be expected had a storm while there which broke the front door to the hotel the receptionist spent the whole day letting guests in and out even though it was freezing all with a smile would definately go with Alfa again”

Helpful Report

Posted 2 years ago

“There was no problem on the journey to Newquay it started when we went into our room which is room 121 for future reference do not go in that room and I advise to ask when booking what room number you are in as it is not suitable to stay in as its small poor condition and no ventilation .It was a lovely warm day also week we went to open the window and my husband said don't open it outside was disgusting some sort of housing u it pipes which were open all very dusty and filthy. As we needed ventilation because of covid it was very worrying. We had to stay out of the room most of the day. I complained to the manager but there was no more rooms available. The toilet was very small you could not get changed as you could not turn around. And the seat did not fight. I left a letter with the manager but I think that ignored. Also we gave been in many hotels sand when if were asked if we wanted room service they meant any extras eg.drinks,meals etc,not meaning not to come in the room to tidy up,empty bins change towels and add tea coffee milk biscuits. I had to go down stairs to reception to get tea coffee biscuits and milk because the room was not checked. I thought I would have been compensated for our distress as we are 73 and 78 years old. I was having many conversations with Alfa but all to no avail.”

Alfa Travel 1 star review on 9th January 2022

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Posted 2 years ago

“went to george 1v criccieth over new year.had a good time..met some nice people.yes the staff were busy,but we did get served pretty quickly..the food was good .remember we never paid 5 star price..over new year yes shops/cafes were closed..pubs sold food.a new year i did enjoy”

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Posted 2 years ago

“Croit Anna hotel Excellent Fort William . would not use Alfa again picked up at 8.20am from Hessle(HULL)taken south to Woodford services M1 left at 12.15 to go north to Scotland which is ridiculous 4 wasted hours they need to get their route sorted out for people in east yorkshire. complained to customer services at Alfa did not get a reply. We do a lot of bus tours so we do know all about pickups and you travel to different towns not all these wasted hours”

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Posted 2 years ago

“We were a party of 4 (young) old ladies and stayed at the Shanklin Hotel on the Isle of Wight for a 5 day Christmas Party. We were very pleased with our stay, the staff were friendly and helpful, the food was excellent and we had entertainment each evening. A special word for Michael, our tour guide and coach driver. An excellent drive to our destination, very smooth. The excursions filled us with much information along the way as well as our visiting place. He is very knowledgeable and an asset to the company. He kept us abreast of what was going on and when it was happening. All in all a most enjoyable time and for an extremely reasonable price. We'll be travelling with Alfa again”

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Posted 3 years ago

“Was on a turkey & tinsal, last week to Weston - Super- Mare, Anchor Hotel, had a lovely week, hotel was lovely, but dated but clean comfy beds, fresh towels daily, good was very good, Janet and her staff were amazing, all mucking in together, thanks for a great time, thanks to the driver Ian, lovely guy thanks to you all.”

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Posted 3 years ago

“We had a driver called Steve.He was brilliant ,helpful and so polite.He drove us to Weston-super-mare on a 5 day Turkey and Tinsel.My friend fell and Steve was there to help her.They rang for the paramedics ,after they checked her over ,they took her to her room to make sure she was well enough to carry on with her holiday.Thank you Steve for being such a safe driver.Margaret .”

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Posted 3 years ago

“Just returned from a festive special at George 1V Criccieth. Excellent holiday,great value for money. Coach driver Tony was helpful and pleasant, the staff were amazing and food plentiful and tasty. Looking at some of the reviews I don't know what people expect for the money they pay !! As for journey times they have to be coordinated to meet up at the interchange hence the extra stop offs. If you're not happy with the times then you can drive yourself as stated by the previous review This is our first Alfa trip and won't be our last.”

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Posted 3 years ago

“I have just been reading all the reviews and the complaints. I have been to 4 hotels this year with Alpha. I have 1 more booked next week.Already booked 4 hols next year. Prior to lockdown I went on 2 hols a year For about 5 yrs. This surely shows MY opinion of service provided ( I have previously been with some other coach companies.)The complaint, which many people bring up, really is the length of journeys (made worse by Interchange system) but anyone can look at a map of their journey and work out beforehand what to expect!!! Please don't be put off!! The hotels are in great locations and I have found staff to always be friendly and seem to really want you to enjoy your stay.”

Alfa Travel 4 star review on 25th November 2021

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Posted 3 years ago

Alfa Travel is rated 3.6 based on 305 reviews