Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.64

3.6 Rating 308 Reviews

64 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.6

Based on 308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We usually are very pleased with Alfa travel and good trips and good excursions.”

Helpful Report

Posted 6 years ago

“My husband and I travelled with Alpha to Blackpool 26th Feb -2 March and then to St Ives 5-9th March, both times our driver was Simon. What a terrific driver and person he is..! On arrival on our first night we were late for dinner due to a serious road accident. We were given vouchers for a free drink which was very nice however I tried to get another drink but the bar next to the restaurant had closed, I was told to go to the bar in the entertainments room but that was closed, I wasn't impressed! We were meant to have four nights in Blackpool but due to adverse weather conditions (the beast from the East!!) many of the coaches were unable to return to the interchange in Reading so we had to stay an extra night. Luckily it wasn't too much of a problem for us personally. The hotel itself was fine although the dining room was very cold, many guests complained and eventually heaters were put in though only one meal time was actually warm. We cannot fault the food or service. Price wise Alfa give excellent value for money. We are going with them again in July to Wales.”

Helpful Report

Posted 6 years ago

“Coach was 2 hours late picking us up from our local pick up point with no apology! When we arrived at the interchange what a joke, absolute chaos, hanging around for 2 hours waiting to board the coach to our chosen destination with no communication from anybody as to what time we were leaving and we were not allowed to sit on the coach until the driver said so and it was a freezing cold morning (he was actually in the warm office at the interchange during this time)! We eventually departed the interchange and when we arrived at the hotel in Bournemouth we were very disappointed, the hotel was down a back street and looked really run down. The food menu at the hotel is is exactly the same as all leisureplex hotels which has not been changed since the year dot so if you are a regular traveller you get the same week in week out and it was poorly cooked, yuk. In fact the whole experience was very unpleasant, especially the interchange, so on our return home we cancelled all our future bookings that we had made with Alfa and we will never travel with them again. Good riddance!”

Helpful Report

Posted 6 years ago

“We have just spent new year in Bournemouth & our driver, Christine, was very professional & organised, explaining everything in detail so that no one could get confused about the times & details of our itinary. She was also really entertaining with her quips & stories. The hotel staff at Devon Towers Hotel were extremely attentive & the room was warm & clean. Some meals were better than others & the entertainment was a little hit & miss, but luckily for New Year's Eve the performer was very good, playing & singing with skill.”

Helpful Report

Posted 7 years ago

“Went to Tenby on 23/10/17. Beautiful holiday spot. Lovely hotel, great staff work as a real team!! Trips out perfect, our driver was indisposed on day four but waiting to take us on our jaunt was a local coach with a very informative local driver. Still not back to work our driver Wayne ( hope you are OK now) Alfa had one their drivers come to take us home,very nice chap think I remember him as Stephen/Steve. Well done Alfa you didn't let us down on anything. A smashing holiday, cheers all !! Fran”

Helpful Report

Posted 7 years ago

“Spent the weekend at Devon Towers on the self drive basis ,this was our second stay there in twelve months ,I must say the only draw back I found was the parking ,there was was parking for four cars and was able too use that one for two nights found ourselves sharing with the manager ,which was not easy but on our last night the manager had parked in such a way that his was the only car in the bays .We were lucky that we were able to get on street pa4kin in front of the hotel!Otherwise the staff were great ,rooms clean and tidy and,comfortable ,and the food was good too .we will most probably use this hotel again in the future .”

Helpful Report

Posted 7 years ago

“Everything went wrong - never never use this company I have written a letter of complaint not even replied - don't use them 11 hours to get home from Devon I could have walked it quicker”

Helpful Report

Posted 7 years ago

“This was my first experience of going to London, aswell as my first experience with Coach travel. Not a great start that on the first day, the coach arrived half an hour late. Took an absolute ridiculous amount of time to actually get to London. I never even realised I was leaving the country but I might aswell have been. We left at 9:30 and did not arrive till 5 which in my opinion is atrocious. I only had 5 days there but pretty much wasted one whole day some just getting there. Hotel I thought was strange as none of the staff barely understood me, they were all very rude and very unhelpful. I also asked for a smoking room which I was never granted. On the way back, thought with the amount of traffic and service stops we should be home for around 3ish which of course with this being Alfa Travel I'm speaking about, that wasn't the case. At the changeover at Warrington, I was very confused and whenever I seemed to ask for some help, I got pushed away like the other hundreds of their customers. Myself and my partner then had to sit on the coach for 1 HOUR! Waiting for them to figure it out what suitcases need to be placed on what coach. This was one of my first holidays away on my own with my partner and it has completely changed my view on coach holidays all together. Really kind of disappointed to be honest”

Helpful Report

Posted 7 years ago

“Our holiday to North Wales was advertised with an excursion to Portmerion and referred to on booking from a brochure edition Nov 2016-Dec 2017. It was booked in January (YA815) for a September departure. The excursion had been cancelled but no-one from the company informed us until we reached the hotel in Criccieth (the driver had mentioned the cancellation on the coach in Telford during a break). This is a major change and Alfa are in breach of contract by not notifying it's passengers and defy their own t&c. The reason for the cancellation is an annual music event which is held at this time regularly so no excuse. A substitute to a NT house and garden does not cut the mustard - the passengers are seniors but no way senile and smell a rat. To date no refund has been offered. The meals were of a reasonable standard but you didn't always get what you ordered. The service was chaotic like something from faulty towers.”

Helpful Report

Posted 7 years ago

“Got back from a great holiday in Western-Super-Mare. Terry the driver was a star...hotel was good...food good...trips were good. It went badly wrong on arriving back at Burtonwood. I have no idea what the feeder coach driver was called...and he obviously didn't care enough about us to speak. Now 'The good driver Terry' knows I'm not a miserable, complaining so and so...but I was one by the time I got home! After arriving at Burtonwood at 3:15, I arrived in Hyde at 6:30! The blinking man drove through housing estates...had no idea where he was...sat looking gormless for minutes on end after every drop off. He never uttered a single word. Added to that, the coach we were put on had ripped seats, and whatever suspension it had in years gone by had gone. So thank you Mr Don't Care. You wrecked all the hard work Terry had put in to make it a nice holiday. I have another holiday booked for December. If I arrive and find Mr Don't Care is my driver I'll give up and come home.”

Helpful Report

Posted 7 years ago

“our driver was Kevin he really is the best made our days out and our journey fun”

Helpful Report

Posted 7 years ago

“We went with Alfa travel to Bath on the 21/08/2017 to 25/08/2017 staying at the limpley stoke near bath, Alfa travel were great for the whole trip and the driver Tim was excellent and one of the best drivers we have been with. The hotel is a great place to stay in, we stayed from 21/08/2017 till 25/08/2017 and found the staff to be wonderful, the food was very nice and the room was glorious, the hotel is set in magnificent grounds and the hotel catered for our every need, I would recommend this hotel and go back again. The excursions were all excellent and the guided tour of Bath was very very good and the Lady guide for our tour of Bath was great and we would recommend. Thank you for a great trip well done Alfa.”

Helpful Report

Posted 7 years ago

“Just got back from my first Alfa coach trip to the new beach hotel in Great Yarmouth, hotel was fantastic and in a very good location directly opposite palace pier, our driver Neil was lovely and couldn't do enough for you, thought the whole trip was very organised and will definitely be travelling with Alfa again”

Helpful Report

Posted 7 years ago

“Just been informed that my trip to Scotland departing on 6th September has been cancelled!!!!!!”

Helpful Report

Posted 7 years ago

“Had the worst holiday ever with Alfa Travel. Did County Claire and Galway tour on 02.07.17. The coach driver was rude, the accommodation was bad and Alfa Travel's response to complaint is inadequate and smacks of a 'couldn't care less' attitude. Trip was sold as a night on the way out and back in Dublin when in reality the hotels used were miles away from Dublin. The driver did not follow the itinerary but instead went to places where he obviously gets back-handers from proprietors. On 2 occasions passengers sat on the coach in a car park for 45 minutes because nobody wanted to visit the venue he had stopped at. He spent more time selling bottles of wine to passengers than bothering to follow the trip as it had been sold. He was so bad we decided to use public transport for the excursion to Galway which cost us 40 Euros each and Alfa have not even offered to refund the cost of these bus tickets. Having spent £898 on this tour I am appalled that Alfa Travel are not interested in our complaint - I would not recommend Alfa Travel and I will never travel with them again.”

Helpful Report

Posted 7 years ago

“My husband and I booked a seven day holiday with Alfa travel, staying at Regina hotel Torquay. 30th July until 5th August. Boarded the coach 7pm taken to a service station to await feeder coaches, eventually set off for Torqauy at 9.30. Bob the drivers welcome on board were I quote " my name is Bob, some of those cases took two to lift. Weight limit is 15 kg, not 30. If they are like that on return, they will be left, as I am not doing it again" How disgraceful to greet holiday makers in such a way, it set the tone for very poor holiday. Bob proceeded with journey without another word. The excursions included were very poor, Two hours to get to Sidmouth with surly driver Bob, only to stay for one hour. Essex was lovely but only two hour stay, and an hour sat on coach in car park, as Bob had to wait for other Alfa coach to follow, onto Teigemouth shoking. Not how I planned to spend my holiday. Room 85'in hotel was ok, but no hot water, only cold to very Luke warm. Manager checked it out, looked at boiler never heard anymore. Cold water for whole week for washing, and shower. Shocking. On return Bob claimed one of our cases may not be onboard, as others helped him load the coach. We just replied we would make a claim against Alfa if that is true. Both cases were onboard, after another hour and half wait at service station on return journey. First time with Alfa, never again. Holiday from hell.”

Helpful Report

Posted 7 years ago

“Very basic hotel which needed a lot of told. The restaurant service was terrible with a wait of 20/35 minutes at every meal, and the the food had run out. Only 5 staff at a 90 bed hotel and when you complain your told "sorry no one available, just leave a message" then had to spend 3 hours at Burton Wood services awaiting for our feeder coach on the way home. This was our first and last trip with Alfa”

Helpful Report

Posted 7 years ago

“was happy with the travel experience”

Helpful Report

Posted 7 years ago

“Dedicated staff who go out of there way to make your holiday great,”

Helpful Report

Posted 7 years ago

“My friend and I have just had a break at the Hotel de Paris in Croit mer. I have to say that it was excellent. The restaurant, food, service was great. The single room I had was lovely and clean with all facilities. The reception staff were very helpful.The transfer from feeder coach to proper coach at Tamworth services was excellent as well.The only problem was coming home when we came upon a traffic jam just before Cambridge services. It took us over an hour to reach the services. Our driver Jeff however tried best to get round the problem but so did everyone else.He was a star. However when we finally got to Tamworth Alfa had organised taxi's for our onward journey. Well done Alfa Travel”

Helpful Report

Posted 7 years ago

Alfa Travel is rated 3.6 based on 308 reviews