"PUBLICLY DECEIVING CLAIM BY ALIBABA.COM\r\nSee https:\/\/www.alibaba.com\/product-detail\/China-Factory-Wholesale-Professional-All-in_1601141524213.html?spm=a2756.trade-list-buyer.0.0.704076e9UeWWsF:\r\n\u201cEasy returns and refund.\r\nClaim a refund if your order is missing or arrives with product issues, plus free local returns for. defects on qualifying purchases \r\nAlibaba.com protects all your orders placed and paid\u2026\u201d \r\nMy case has appeared to be quite the opposite.\r\nI am providing weblink to the sale advertisement of the item in dispute httpswww.alibaba.comproductdetailChinaFactoryWholesaleProfessionalAllin1601141524213.htmlspma2756.tradelistbuyer.0.0.391776e9dVw0g2. Its advertisement is in English. However, no instruction manual has been supplied with the item. I requested such an instruction manual from the seller, but it appeared that there is no instruction at all. They offered video instruction in Chinese, but it is useless for me. Advertising an item for sale in English and having no instruction manual in English is somewhat deceiving and misleading. It is also not safe to buy and use an electrical appliance without instruction manual. Knowing all these, I would not make my decision to buy this item. Moreover, it is not possible to operate PID, which is stabilising water temperature in brewing chamber, without instruction manual. Usually, coffee machines are offered for sale being optimally tuned. I expected the same from this machine too. I expected that PID has been already tuned to keep required water temperature. However, it appears that PID is defective. It does not stabilise temperature as required, and water temperature is significantly fluctuating. Also, heating of group head is unusually slow. It comes to view that this machine is faulty and can't be used for its advertised purpose. I have no idea of how I can support this evidence by photos and videos. Given all the previously mentioned, I am willing to return this machine for full refund of money paid via relevant PayPal transaction. However, Alibaba.com has rejected my application with no help at all. I will never buy anything from Alibaba.com again."

"NEVER BUY OFF THIS WEBSITE THEY RIP YOU OFF\r\nThe worse Website to purchase from will not refund even when you have proof the item has been lost in the post they just advised you to go EVRI which you can do as there is only an automated email chat and phone I have raised this and shown them proof to be told no refund possible so basically I have lost money :( ripp off the website and would never buy again off there... BE CAREFULL YOU WILL LOOSE MONEY BUYING OFF HERE\r\n\r\nThe update on your consultation regarding AliExpress order 3043094153197812\r\n\r\nThank you for contacting AliExpress regarding order 3043094153197812.\r\n\r\nUpon checking the tracking information this package has arrived at your local post office and waited for your collection.\r\n\r\nWe warmly suggest that you can contact the local post office or shipping company and you will get this package as soon as possible.\r\nIf you are unable to receive your parcel, ask them to issue you a document proving that you never received this order and make sure that the document should have an official stamp (including the following information: tracking number, address, condition of the parcel, etc.) and reply to the email within 48 hours. The platform will resolve it for you as soon as possible.\r\n\r\nYour understanding and cooperation is highly appreciated and we hope you have a great experience shopping with AliExpress.\r\n\r\nThink they are stupid how can I contact evri all they tell me is the item is lost you need to try contact them\r\n\r\nDate of experience: 10 October 2024"

"NEVER BUY OFF THIS WEBSITE THEY RIP YOU OFF\r\nThe worse Website to purchase from will not refund even when you have proof the item has been lost in the post they just advised you to go EVRI which you can do as there is only an automated email chat and phone I have raised this and shown them proof to be told no refund possible so basically I have lost money :( ripp off the website and would never buy again off there... BE CAREFULL YOU WILL LOOSE MONEY BUYING OFF HERE\r\n\r\nThe update on your consultation regarding AliExpress order 3043094153197812\r\n\r\nThank you for contacting AliExpress regarding order 3043094153197812.\r\n\r\nUpon checking the tracking information this package has arrived at your local post office and waited for your collection.\r\n\r\nWe warmly suggest that you can contact the local post office or shipping company and you will get this package as soon as possible.\r\nIf you are unable to receive your parcel, ask them to issue you a document proving that you never received this order and make sure that the document should have an official stamp (including the following information: tracking number, address, condition of the parcel, etc.) and reply to the email within 48 hours. The platform will resolve it for you as soon as possible.\r\n\r\nYour understanding and cooperation is highly appreciated and we hope you have a great experience shopping with AliExpress.\r\n\r\nThink they are stupid how can I contact evri all they tell me is the item is lost you need to try contact them\r\n\r\nDate of experience: 10 October 2024"

"Do NOT buy any electrical goods from Alibaba. I bought a laptop, which arrived with the wrong plug, even though I specifically stated a UK plug. They sent out the correct plug and within a few days the screen stopped working. They sent out a new screen, which I had to replace myself and that didn't sort out the fault, so I asked for a refund, which they refused because it had gone past the 30 day deadline. It had gone past the 30 day deadline because the supplier had took so long to rectify the original order. So, once again, DO NOT BUY ELECTRICAL GOODS FROM ALIBABA."

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"Alibaba Trade Assurance is a failure.\r\n\r\nI am a Gold Member and have conducted numerous transactions on Alibaba.com. After months of communications with a supplier in which I stated the standard of product desired and much back and forth discussions on the product in question, I received products that were broken, and would crumble in my hands without any effort.\r\nFirst tried to dispute this with the seller with no resolve so contacted Alibaba Trade Assurance.\r\n\r\nThreads of evidence and attachments were shared, months went by, I kept following up. I was asking for $1,890 for the faulty goods I paid for. Alibaba escalation team continued to ask for proof of the standard of quality. I shared more evidence of the supplier's defective goods, supplier's emails asking for payment outside of Alibaba then putting their Alibaba fees on me, and most importantly, evidence of the standard of goods I was asking for and the supplier's acknowledgement.\r\n\r\nAlibaba escalation team wrote back that there is not enough evidence so they have closed the case.\r\nIn sum, I was supposed to be protected by their Trade Assurance program. They kept asking for evidence of the standard that was agreed to. If you order fruit for delivery only to receive rotten fruit, do you have had to describe fresh consumable fruit and have the seller agree to it before purchasing and have evidence of this? Isn't fresh fruit or good working materials and parts a standard that is universal when providing or expecting any goods?\r\n\r\nI did provide evidence of the damaged goods, the \"standard\" agreed to, and more.\r\nI had faith in Alibaba's team and program but they have proven to be substandard and will no longer use their platform. The fees paid to Alibaba and being a good standing member mean nothing against their demands and lack of upholding their promises.\r\n\r\nTheir service is not worth the money. Furthermore, Alibaba asking for \"proof of standard\" on broken and crumbling goods purchased shows how low their bar is that they cannot uphold a common standard and share that with their buyers.\r\n\r\nPRO: Someone responded\r\nCON: Their resolution reasons and standard they hold are below average thus cannot trust that they uphold a standard of quality that buyer's should be receiving.\r\nFAILED on good products, better service, and their Trade Assurance program."

"I had ordered LED lights through Alibaba Trade Assurance programs. The Chinese supplier sent lights of much lower specifications, then what I had ordered.\r\n\r\nDespite Trade Assurance, Alibaba refused to give a refund or get them exchanged."