Allstate Private Car & Limo Reviews

Name: Allstate Private Car & Limo
Rating: 4.00

4.0 Rating 717 Reviews

1 %

of reviewers recommend Allstate Private Car & Limo

Company Reviews

Metrics

Info

4.0

Based on 717 reviews

Customer Service
Communication Channels	Telephone

About Allstate Private Car & Limo:

Established in 1982, Allstate Limousine has provided New York City and the Tri-State area with more than 30 years of reliable transportation services.

Write Your review

Tell us how Allstate Private Car & Limo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and on time, very friendly driver.”

Helpful Report

Posted 6 years ago

“Good ride, good driver. On time.”

Helpful Report

Posted 6 years ago

“Driver Rodney arrived on time at Red Hook Cruise Terminal Brooklyn; very helpful and friendly, pointing out landmarks enroute our upper west side hotel. I was initially frustrated by non response from bookings reception several months earlier when I needed to change pickup time; thankfully supervisor ultimately responded.”

Helpful Report

Posted 6 years ago

“I have been using Allstate for my family some time now, and the service has been consistently excellent. All of our experiences have been with courteous and very professional dispatchers, and courteous and very professional drivers. Cars arrive on time or early, and communications by cell phone and text keep us updated. Traveling with a family can be stressful, but knowing that I can count on consistency with a car service takes away one of those stresses.”

Helpful Report

Posted 6 years ago

“I made reservations months in advance for a car to/from a musical from our New York hotel. The car did not show up to take us to the musical and I received no phone call. When I called, I was told there were no cars available. Ended up having to take a taxi. After the play, the car did not show up again and we waited an hour for it to come. While these issues were very inconvenient and I was not happy, Allstate did make up for it by not charging us for our scheduled ride to the airport the next day. I didn't even ask them to do this, so great customer service for an initially unhappy customer. Thank you!”

Helpful Report

Posted 6 years ago

“The driver was prompt, friendly and very very nice. I called a million different companies and Allstate had the best prices hands down. Affordable, clean and great service.”

Helpful Report

Posted 6 years ago

“I had an excellent experience of the ride and the driver. I tipped him $20 However, I was quoted a price of $50 for this ride, which I approved. I just got a bill for $121 Which I did not approve. Now I have to go after the company to try to get Refunded $61 Not happy about that”

Helpful Report

Posted 6 years ago

“The best car service we have seen in NY. Timely answering of calls. Nice people. Car on time with driver who was courteous and knew his way. Also could understand and speak English (unusual in NY these days). Good price as well.”

Helpful Report

Posted 6 years ago

“Great service and driver!”

Helpful Report

Posted 6 years ago

“Driver messaged me to let me know where he was parked and also called to explain how locate him.Great service”

Helpful Report

Posted 6 years ago

“I like the phone call prior to pick up. Phone service was efficient. Driver was nice and drove with an appropriate sense of urgency.”

Helpful Report

Posted 6 years ago

“The drivers are courteous and professional. The vehicles are clean and roomy. They make sure all passengers are comfortable throughout the ride. The company alerts you when the drivers are arriving, type of vehicle, identifying information, etc. The company prices were so reasonable. Overall outstanding service. I will definitely use them again and recommend the company to friends and family. Allstate Private Car and Limo Service, a company you can trust.”

Helpful Report

Posted 6 years ago

“The problem is with the way the booking was handled. 1. Although I have been charged USD10 as fee for pickup inside the arrival hall & a parking fee, I was never met by anyone in the arrival hall. 2. I had to call your customer support and was advised that a car (#249) was on the way. 3. I came out of the arrival hall with my luggage and waited in the passenger pickup area for another 10 minutes but car #249 did not turn up. 4. I had to call up your customer support again and the call was transferred to a driver who said he was on the way and then, after a minute, that he had reached the nearby parking garage area. Please note that these calls are not cheap as I'm on international roaming here. 5. I kept talking with him while trying to locate him. He finally located me & took me to the car. 6. He was courteous and helpful. 7. His car #, however, was not 249. I enquired about the delay in pickup & he mentioned that he was just contacted by your office a few minutes back with a request to pick me up. That's why he was not in a position to meet me at the arrival hall. 8. This left a bad taste in the mouth. However, I had decided to move on while never to use your services again. 9. The situation was further aggravated on 25/06/18 when my credit card account was debited a second time by you. When I sent a mail to you for reversal, I was advised that this was the final charge and that the first charge was a 'hold'. My credit card account has, however, been debited twice. 10. I have reiterated that this unauthorised charge be immediately reversed and I have disputed this charge.”

Helpful Report

Posted 6 years ago

“The driver was very prompt and courteous”

Helpful Report

Posted 6 years ago

“Very comfortable car the driver was friendly and on time. Very professional.”

Helpful Report

Posted 6 years ago

“Switched pickup time at last minute- no problem. On-time arrival with phone call & text notice Nice car Friendly driver”

Helpful Report

Posted 6 years ago

“Easy to lunch date, driver was cordial and friendly”

Helpful Report

Posted 6 years ago

“he was a very nice man. And even though because of my mistake we jog dropped if at the wrong address he was still kind enough. To help us catch another ride to our destination.”

Helpful Report

Posted 6 years ago

“On a short notice trip (approx 4 hours notice), the driver was at our Times Square hotel over an hour before our scheduled pickup and was helpful with our bags; however, nobody answered the dispatch phone number, BOTH TIMES I attempted to call to confirm the pickup. The only way to get a response was to use Facebook Messenger, which was kind of odd, and even then it wasn’t an immediate reaponse.”

Helpful Report

Posted 6 years ago

“Our driver was courteous, professional and friendly. He arrived early informing us of an issue on the turnpike affording us the opportunity to leave early. We arrived at the airport in good time and not rushed. I highly recommend Allstate to anyone needing a safe professional driver and comfortable ride”

Helpful Report

Posted 6 years ago

Allstate Private Car & Limo is rated 4.0 based on 717 reviews