allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,176 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

Questions

Metrics

4.6

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband bought me some Sisley products at approximately £240 for my birthday but since talking to a Consultant from Sisley, I am advised that they do not sell to Allbeauty? As there are so many fake products out there, I am now concerned that mine are not genuine! Please can you confirm and your sources? Thank you”

Helpful Report

Posted 5 years ago

We can confirm that we only buy genuine stock from a number of well established beauty wholesale companies most of whom we have been using for a number of years now. If you wish to know a little more about our company please see the 'ABOUT US' links at the bottom of our Allbeauty website page, where you can view details of our companies journey, recent awards, and salon details. We hope this helps to put your mind at rest, however if we can be of any further assistance in the meantime please don't hesitate to contact us directly.

Posted 5 years ago

“Last order and this.Inserting free gift code,code being accepted,then when order arrives ,no free gift saying code not entered. Im not that thick.Ive been ordeting with you for yours.So far im owed 5 hair masks with Tigi.”

Helpful Report

Posted 5 years ago

We are sorry to hear of your disappointment on this occasion. We can see that these free gifts are still available and the codes have been checked and are working when applied to qualifying orders on the checkout page of our website. We will arrange to contact you directly to offer further assistance with this issue shortly.

Posted 5 years ago

“This company is terrible. I ordered from them cosmetics on April 15 and today is May 2 no money no parsel. According to tracking number they delivered but to who??? that's is the question and now nobody responsible. I never received anything from them. They lost my package for almost $ 250. Stay away from them.”

Helpful Report

Posted 5 years ago

Further to your review, we can see that the Canadian Postal service have your parcel tracked as delivered to the address you have given on your online order. We note that you have now been in contact with us and we are in the process of investigating this tracked delivery for you. We are currently awaiting your response to our latest email. We look forward to hearing back from you and getting this matter resolved as soon as possible.

Posted 5 years ago

“I received my package to find it was empty. Contacted the customer service for them to say they can’t do anything about it. First time using this site and it will be the last. I would think twice before ordering from here.”

Helpful Report

Posted 5 years ago

We are sorry to hear of the issue with your delivery. We will ask a supervisor to look into this further for you and contact you directly.

Posted 5 years ago

“Always genuine products with very good price and fast delivery to Finland when compared to some other sellers. I'm very happy with allbeauty and former cheapsmells.”

Helpful Report

Posted 5 years ago

“I regularly purchase from allbeauty. I find them extremely professional in every way! Very quick dispatch and good communication, I get regular updates of when my products are dispatched and on their way with a speedy delivery time sale. I have purchased the same products from other retailers and I’m totally confident that these fragrances are 100% genuine. The prices are extremely competitive and I would recommend that you give allbeauty a try.”

Helpful Report

Posted 5 years ago

“I placed an order with allbeauty.com on 2/22/19. I ordered the Everlasting Foundation in Beige. On 3/4/19, I received the Skin Illusion Foundation in Caramel. They sent me the wrong foundation AND the wrong color. I was asked to send pictures of the incorrect item and the invoice. I did this and am now being told that I have to return the product in order to receive a refund. This is terrible customer service! I’ll be sharing this negative experience with everyone in hopes that buyers will beware!”

Helpful Report

Posted 5 years ago

We are very sorry that you received the wrong foundation in your parcel. If it is not convenient for you to return this via our freepost address please don't worry about sending this back to us. Although unusual occasional packing errors can occur and we will always offer to either sent a replacement order for the correct product or process a refund for our customers. We will arrange to email you directly to resolve this matter for you as quickly as possible. Please accept our sincere apologies for any inconvenience caused on this occasion.

Posted 5 years ago

“I recently ordered Tom Ford Black Orchid perfume. The perfume arrived and does not smell like the Tom Ford Black Orchid I’ve previously bought and loved. I’m concerned that the perfume is fake. I’m really disappointed as I’m a loyal customer of All Beauty and have always rated them 5 stars for their products and service however on this occasion I’m very dissatisfied and may have to look elsewhere in future.”

Helpful Report

Posted 5 years ago

We are sorry to hear that your recent order is not as expected. We can confirm that all our products are 100% genuine and should arrive in pristine condition as they would if purchased on the high street. As we do not appear to have heard from you directly with your concerns we will email you directly to offer our returns details so that we can help resolve this issue for you.

Posted 5 years ago

“Awful service, they take your money and are not interested in sending out products on time, they state a timescale for delivery (next day) but when I queried this as no package arrived it had not even been dispatched. Ive no doubt I will get a refund eventually but right now they owe me £60 which I spent on Aftershave for my son. After reading other reviews it would seem that the products are not genuine anyway so maybe a lucky escape. FRAUDS. PRODUCTS NOT GENUINE.”

Helpful Report

Posted 5 years ago

We can confirm that all products sold on our website are 100% genuine and sourced from reputable brands and beauty wholesalers, many of whom we have been using for years. Unfortunately the code you were trying to use on this occasion could not be accepted against the type of delivery service you selected when placing your order online. After an order has been completed online it will automatically downloaded to our fulfilment warehouse facility for speed of dispatch and this generates the address label for the delivery service selected. Once this process has occurred we are unable to change a delivery method retrospectively. Therefore unfortunately as you did not wish to continue with your order on the delivery service selected the only option we could offer you was to cancel the order placed for you. We are sorry for any disappointment felt on this occasion.

Posted 5 years ago

“Excellent service, easy to contact by phone, very helpful, wide range of good products, will definitely use again”

Helpful Report

Posted 5 years ago

“I set up an order on December 18, 2018. Today is January 29, 2019 and I have NOT yet received it. I received an email that the package was being sent back to allbeauty because "the address was not enough". They did not write my address correctly. I have been contacting customer service and asked them if they could please send my order back, or I'd like to receive the refund for the amount I paid. Customer service answered and said, "They will contact me, after they have received the package back," but it's been more than a month. I am very disappointed to buy from allbeauty, and I'd like my money back.”

Helpful Report

Posted 6 years ago

We are very sorry that your parcel return is taking longer than expected. It can take a little while for parcels to arrive from the United States when returning to our UK warehouse. However we can confirm that we would never leave a customer without their order and will always resolve any issue of non receipt for you. We will get this chased up and email you back with an update shortly.

Posted 6 years ago

“The shipping is fast and products are genuine. But i just received an expired product and waiting from allbeauty.com for solution. Will see what's happens.”

Helpful Report

Posted 6 years ago

We are very sorry that you received this product, we would never knowingly send out a product of this age. We can confirm that your bottle was refunded for you yesterday as unfortunately we could not offer you a replacement due to lack of stock at the moment. Please accept our sincere apologies for any inconvenience caused on this occasion.

Posted 6 years ago

“Ordered for the first time from allbeauty and can strongly recomend. 2 day delivery and package very sturdy. Ohh also, received 2 samples 😀😀. Will order from them again. Xxx”

Helpful Report

Posted 6 years ago

“Ordered some perfume as a gift, however the recipient of the gift changed their mind on what they wanted so as soon as i received the package i stuck the returns address on the box and placed my reason for returning inside, sent it off back to all beauty and they still haven't refunded me... this item was around £100 and that is a lot of money to be waiting to get back. Their customer service is shocking and makes me feel as though its a scam! Appalling service - would only buy if you know you are sure you want the product!”

Helpful Report

Posted 6 years ago

We receive and process the majority of returns sent via our UK business reply address within 4-8 business days. If you have not heard back from us within this time frame please contact us directly with your order number and a copy of your proof of postage receipt so we can look into this further for you.

Posted 6 years ago

“I ordered a face product they no longer make. Fortunately allbeauty had it in stock and I ordered 5 of them. I live in the US and all the items shipped to me quite fast which was amazing. The package could’ve used more cushion but none of my items were fragile so it’s okay.”

Helpful Report

Posted 6 years ago

“Excellent service fast no hassle delivery postage fee products in good condition and as described”

Helpful Report

Posted 6 years ago

“Received a package from allbeauty but to only find a free sample! I basically paid £29.95 for a free sample! Absolutely shocking!!!! Allbeauty what are going to do about this disgusting service!!!!”

Helpful Report

Posted 6 years ago

Further to your review, we can confirm that we are always happy to resolve any order issues for our customers. We see that you have already contacted us directly about your delivery and we have now arranged for the correct product to be processed and dispatched for you today. Please accept our sincere apologies for the packing error on this occasion.

Posted 6 years ago

“Excellent prices, speedy delivery and well packaged”

Helpful Report

Posted 6 years ago

“For some reason the perfume I ordered seems to be way less than a normal perfume, when you hold it and shake it, it feels half... I’m not sure if it’s Genuine, has this happened to any one else?”

Helpful Report

Posted 6 years ago

We can confirm that we only sell genuine products at Allbeauty, however if you feel this bottle isn't as full as it should be our Customer Service Team would be happy to help. You can contact us via our website contact page, phone line or live chat link.

Posted 6 years ago

“Superb service. Item's received within 2 says & had a couple of free samples which was a lovely bonus”

Helpful Report

Posted 6 years ago

allbeauty is rated 4.6 based on 3,176 reviews