allbeauty Reviews

Name: allbeauty
Address: Unit 8, Guilberts Industrial Est., Collings Road, St Peter Port, Guernsey
Rating: 4.63

4.6 Rating 3,176 Reviews

91 %

of reviewers recommend allbeauty

Company Reviews

Questions

Metrics

4.6

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01481811199

Email:

info@allbeauty.com

Location:

Unit 8, Guilberts Industrial Est.,
Collings Road,
St Peter Port
Guernsey
GY1 1FN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery bought revitalash but just seen Allbeaty not an authorised seller. Can you please confirm this product isn’t fake and where you purchase from. As I say really pleased with your price and service”

Helpful Report

Posted 5 years ago

Thank you for your review. With regards to you concerns, when any brand states that someone is not an authorised stockist of theirs they simple mean that they don't directly supply the company concerned. We stock over 13,000 lines and buy our stock from a number of carefully vetted, reputable beauty wholesalers as well as dealing with many brands directly. This is common for many beauty retailers. If you wish to know a little more about our company please see the 'About us' links at the bottom of our website page where you can view details of our companies history, recent awards, and our salon details. Please don't hesitate to contact us directly should you have any further questions, we would be happy to help.

Posted 5 years ago

“First time I’ve bought perfume from here. Had I read some of the reviews on here previously I might have thought twice, however, my order arrived in good time and as far as I can tell is the real deal at a fantastic price! Thank you :)”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are very glad to hear that you have been happy with both your order and our delivery service. We hope to welcoming you back to our website again in the future.

Posted 5 years ago

“Ordered the givenchy l'interdit 50ml and my wife is saying it might be a fake as the smell doesn't last as long as the other one she has order number 46688835”

Helpful Report

Posted 5 years ago

All our fragrances should arrive in pristine condition and be exactly as you would expect from any high street chemist or department store. All our products are sourced from reputable brands and beauty wholesalers and on the rare occasion an item arrives damaged or faulty in some way we are always happy to resolve these issues for our customers. If you still have concerns about your new bottle please don't hesitate to contact us via our website contact page as we would be happy to offer further assistance.

Posted 5 years ago

“Sent my order to the wrong address no help what so ever from their customer services department. I still do not have the order that I paid for and I feel scammed quite frankly. Buyer beware. Pay with PayPal so you are guaranteed a refund if underhand tactics are used by this company”

Helpful Report

Posted 5 years ago

We are sorry to hear that you add the wrong address to your order. As your order had already been dispatched and tracked as being delivered successfully to the address given we were not able to offer to change the delivery address for you. We see that you have been in contact with us and we have started an investigation into this delivery with the Royal Mail on your behalf to see if they can help with this matter. As quoted these investigations take between 2-5 business days (Monday to Friday excluding Public Holidays), to complete so we will contact you directly once we receive a response.

Posted 5 years ago

“I have ordered 3 times now and I’ve been delighted every single time. From quick international shipping (and free and registered/tracked shipping!) to luxury brands and lovely packaging, to discount codes! The last one I used was a 50% off code. It’s practically unheard of even if it is for selected items only. I’m very very pleased and couldn’t recommend them enough”

Helpful Report

Posted 5 years ago

“Ordered Lancome perfums for £77 and should get free gift but didn't.Contacted customer service and been told because I have used free next day code then can't have free gift however when went to buy the item on web was show free next day delivery and at checkout after when apply code for free delivery still show free gift then went trough and paid for it .They do not want to solve the issue to help you and post the free gift which is very sad as was gift for christmas and free delivery applied anyway if you buy over £20 product .This is very unprofessional company which not looking for customers at all”

Helpful Report

Posted 5 years ago

Further to your review, we do offer our Standard Delivery service Free of charge on all orders over £20. However the promotional code used on this occasion was for a Free Next Day delivery service. As is common with many of our competitors and stated on our Free Gifts Page, only 1 promotional offer can be applied per order. However we see that following your correspondence with our Customer Service Team you were sent out the Free Gift as a goodwill gesture and we see this was delivered prior to Christmas.

Posted 5 years ago

“placed 2 separate orders over last 2 weeks for 2 bottles of boss femme,recieved 1boss bottled and 1boss red, seems like they send you what they want you to have not what you ordered.they don't answer emails either.rubbish”

Helpful Report

Posted 5 years ago

Please accept our apologies for the packing error with your orders. These type of mistakes are unusual and are possibly as a result of the extremely busy festive period. We aim to reply to our customers emails within 24 hours if possible. We see that we replied to your first email within 12 hours and the second within 8 hours to confirm we had arranged for the correct bottles to be dispatched straight out for you. Please accept our sincere apologies again for any inconvenience caused on this occasion.

Posted 5 years ago

“I ordered a product, money was deducted from my account BUT I never received order confirmation nor the product!!! Sent proof of deduction from my account but was informed I wouldn’t receive my money back nor the product. This is FRAUD. DO NOT ORDER FROM THIS SITE. I am from the USA where money that is pocketed are convicted.”

Helpful Report

Posted 5 years ago

We are sorry to hear of your disappointment. Unfortunately the payment attempts failed at checkout so no payment was taken and the order did not complete. Please check with your card issuer again as no funds have been taken by us. When an order is successful an order reference will appear and a confirmation email is automatically sent. The order will also appear as successful and processing on your order history page when logged into your account.

Posted 5 years ago

“Having read some of the reviews on here, I was dubious about placing an order with this company, so I felt it was important to now write my own review having used them for the first time this week. I placed my order on Tuesday evening and to my delight it had arrived by Thursday morning. Perfectly packed with no damage to the original packaging inside (which is always important when ordering something as a present). Fantastic price, fantastic packaging and free tracked delivery. Very happy customer! Thank you Allbeauty. I'll definitely be using you from now on!”

Helpful Report

Posted 5 years ago

Further to your review, thank you for taking the time to share your feedback. We are very pleased to hear that you are happy with your new order and the way it arrived. We always aim to get your order to you in a timely manner and in pristine condition. If we can ever be of any further assistance please don't hesitate to contact us directly.

Posted 5 years ago

“Allbeauty, what is going on with your website?! I cannot do anything there since last week. No research section is working, nothing is working.”

Helpful Report

Posted 5 years ago

We are very sorry if you are experiencing issues with our website. We have not had any issues with it using Google Chrome in the office. However if you are still experiencing problems with using it please don't hesitate to contact us directly with details of the device and browser you are using as we would be happy to look into this further for you.

Posted 5 years ago

“Be very wary of this Companies claims with regard to pricing. In September 2019 I purchased two bottles of Givenchy Ysatis Eau de Toilette perfume (100ml) from this company priced at £51.65 per bottle, I also received an overall £10.00 discount on the full order. On November 23rd 2019 I received an email from All Beauty stating 'Black Friday Early Bird Offers' and 'Our Biggest savings of the Year' Givenchy Ysatis Eau de Toilette perfume is now priced at £50.80 per bottle - a huge Black Friday saving of 0.85pence per bottle (£4.15 more expensive if you include the September discount). Within minutes of searching the internet, I found this same perfume, not included a so called 'Black Friday Deal' priced at £92.70 for two bottles including 48hr delivery. A saving of just under £9.00. The lesson here is 'buyer beware and check prices before purchasing from this company'.”

Helpful Report

Posted 5 years ago

Further to your review, from time to time we do offer general discount codes that can be applied to a selection of brands and are not directly linked to a particular product. With regards to this particular brand as this is a high end range already offered at a reduced price, our Black Friday Saving on this product may not have seemed as substantial as some of our other savings. We are sorry for any disappoint felt on this occasion.

Posted 5 years ago

“Excellent as always quick delivery.and cheap prices.have ordered from this site many a time.and always been satisfied.”

Helpful Report

Posted 5 years ago

“Absolute scam! Do not order!! Placed an order returned the next day as I didn’t receive the free items I thought I was entitled to so ordered elsewhere. Waited 2 weeks no refund and conveniently they have no return! Avoid!! Scam!!”

Helpful Report

Posted 5 years ago

Further to your review, the majority of our returns are processed within 4-8 business days from posting by our fulfilment warehouse facility. We see from your account that your order has now been received and refunded in full for you, however we apologise that this has been slightly slower than usual on this occasion. With regards to your free gift, unfortunately as you added a promotional code to receive a monetary discount on your order, in doing so you removed the promotional gift already added in your basket. As stated on our website only 1 promotional gift or promotional code can be applied per order as is common with a lot of our competitors. The link to our Terms and Conditions for this discount code is included on the promotional code banner on our website and also on our Free Gifts and Terms and Conditions pages.

Posted 5 years ago

“Just been advised by Allbeauty that the "free gift" on my order was not sent as I used a discount code for 10%, and that i should have read the t&c's. Charming. Sending the entire order back.”

Helpful Report

Posted 5 years ago

We are sorry you were disappointed on this occasion. Unfortunately as stated on our website only 1 promotional gift or promotional discount code can be applied per order. If you apply a code after you have a gift added to your basket this will override the free gift and give you discount or item the newly applied code relates to instead. In this case it was a cash discount code that was applied and taken off your order total for you.

Posted 5 years ago

“they sent me wrong product and they are arguing with me that is the same product when I bought regular and they send for matte complexation. instead of apologies I need to send them prove that they are tring to keep the lie a live. very bad costumer service! Hayley should work on her costumer skills just BAD SERVICE + TOOK MUCH MORE TIME TO ARRIVE THAN PROMISED”

Helpful Report

Posted 5 years ago

We are very sorry for the issue with your order and note that you have since spoken to us again and we have now resolved this for you with a full refund. With regards to our delivery times for Israel, our site delivery aim is based on when the majority of orders are received. However on occasion a parcel can take slightly longer as a number of factors can affect the speed of transit of a parcel from the UK such as checks in Customs. Please accept our apologies again for any disappointment caused on this occasion.

Posted 5 years ago

“I have purchased a few items from this company, really great prices...very happy”

Helpful Report

Posted 5 years ago

Thank you for reviewing your shopping experience with us, we are very pleased to hear that you have been happy with our prices. We hope to have the opportunity of welcoming you back to our website again soon.

Posted 5 years ago

“I have been a customer of allbeauty.com for the last 10 years (when it started as Cheapsmells) I have bought many bottles of perfume and I have never had any issues and have always had a good service. The products are perfect and always the cheapest online”

Helpful Report

Posted 5 years ago

Thank you for your kind comments and for taking the time to leave us a review. We are very glad to hear that you have been happy with your perfumes and our service.

Posted 5 years ago

“I have bought from this company twice and on both occasions, communication was excellent, shipping fast and efficient and the products arrived, as described and in perfect condition. I will certainly purchase from them again and have no hesitation in recommending this company. Excellent service”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. We are glad to hear that you have been happy with the service received. Don't forget to check out our website this Bank Holiday Weekend as there are some great offers available. Please see the banners at the top of our website page for our Weekend promotions.

Posted 5 years ago

“I have been an All Beauty customer for some time now. I ordered a few bottles of perfume as I always do and the nozzle ended up being faulty. When I contacted customer services they were so not interested and offered a measly £2.00 even though this is now the second time this has happened with a second perfume. I like how All Beauty have responded to every single Trust Pilot review they really have time on their hands and are so desperate to keep customers coming in. Shame they don't pay attention at the time they should. I am still waiting for my refund up until now ! 🤬”

Helpful Report

Posted 5 years ago

Further to your review, we always appreciate our customers taking the time to leave us feedback and we try to reply to as many as possible in a timely manner. We have looked into your account and can see that you were refunded in full for the faulty bottle reported in 2016 as this was following just 2 weeks use. With regards to this bottle we see that you purchased this in May 2018 and advised us over a year later in June 2019 that the spray nozzle was now not working properly. After you informed us you had already used the majority of the perfume and as this order was older and the original price was £11.45 we then offered a £2 goodwill discount which was refunded back to your Paypal account in June 2019. If you are still unable to track this refund please let us know and we will be happy to forward the Paypal transaction number for this refund for you.

Posted 5 years ago

“Still waiting for refund for parcel lost in transit from May 2 (which is about 1 MONTH and 2 WEEKS now) they shipped thru omni parcel which shows all 1 STAR reviews with many consumers claiming they r a scam and waiting for their parcels too.”

Helpful Report

Posted 5 years ago

The majority of our USA orders arrive safely within 4-6 business days following dispatch from our UK warehouse facility. We are very to hear that your parcel has not appeared on this occasion. We can see that you have already been in contact with us via email and we have credited your order in full for you as requested. Please accept our sincere apologies for any disappointment caused.

Posted 5 years ago

allbeauty is rated 4.6 based on 3,176 reviews