Alpinetrek.co.uk Reviews

Name: Alpinetrek.co.uk
Rating: 1.94

1.9 Rating 69 Reviews

23 %

of reviewers recommend Alpinetrek.co.uk

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1.9

Based on 69 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Alpinetrek.co.uk 4 star review on 13th February 2025

Rachel

Alpinetrek.co.uk 1 star review on 5th June 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a couple of expensive items that didn't arrive. I was asked to chase the delivery company myself!!! It was clear that the parcel company were not going to deliver my parcel but AlpineTrek said they couldn't send a replacement or refund me as the parcel tracking information was saying "in transit". It was in transit for over 3 weeks! Unfortunately, if you look at EVRi reviews, a lot of items go "missing" I eventually managed to get hold of the parcel company and they informed me the parcel was missing and I would need to contact AlpineTrek for a refund. I've forwarded this information onto AlpineTrek and they haven't replied. It's been 5 wks since the order date. I am having to chase a refund through PayPal. I would advise anyone not to use this company. If you do, pay through a 3rd party to ensure you get refunds if items don't arrive.”

Helpful Report

Posted 2 years ago

“Avoid. The 3-5 day delivery time on their website is a lie. I have been waiting for 9 days now and have still not received my parcel. Alpinetrek have also not responded to my email”

Helpful Report

Posted 2 years ago

“I would not recommend shopping with Alpine Trek. They clearly do not keep their website up to date with their stock. I ordered a particular colour jacket and they sent me a diffent colour. I pointed out that the colour they sent me was not even an option to choose on their website but apparently, I as the customer am in the wrong! Unbelievable customer service. Even when presented with screen shots from their own website, I am wrong.”

Helpful Report

Posted 2 years ago

“I spent £175 on an item I needed within a certain time frame. 2 days passed, nothing was dispatched. I emailed Alpinetrek to ask when my item would be dispatched. I didn't get a reply, but suddenly my item was marked as dispatched. This was just to get me off their back and the item wasn't dispatched at all. Evri collect their parcels multiple times a day, I've used them a tonne, but I'm now on day 3 of my Evri tracking number showing as 'we're expecting it', and my trip is thus delayed. Can't reach them by phone - it cuts out at the same point in the 'on hold' music every time. Disappointing.”

Helpful Report

Posted 2 years ago

“Cannot give 0 stars unfortunately Purchased Patagonia rain jacket which was expensive Delivery acceptable and well packaged. Jacket was a Second not New. The jacket has been worn and has to have been a considerable time considering there was 2 DIRTY USED TISSUES in a pocket. HOW DISGUSTING This is fraudulent advertisement. What I was offered was a free return. Disgusting putting your hand into a pocket and encountering disgusting used tissues. This company must know the jackets a return. Never been checked. I will be sending an e mail to their managing directors but I’d imagine nothing will come off this.”

Helpful Report

Posted 2 years ago

“They use Evri, and they admit they have tons of problem with Evri but would rather the customer have this bad experience then going with a more reputable courier and their advice is to place another order and hope it isn’t lost when Evri loses the parcel”

Helpful Report

Posted 2 years ago

“Purchased, not arrived, no response to emails or calls. Trying to get a refund through paypal now.”

Helpful Report

Posted 2 years ago

“Sadly I never received my items. 41 days and still waiting. They very kindly offered a return label when I complained multiple times as my items were for a holiday, so time sensitive...not very helpful when I haven't received items to return. I am about to apply for compensation using the very helpful Customer Rights Act template. I wonder whether the threat of legal action will help the small man, or whether I just have to write the money off. The only advice I can provide is not to contemplate ordering from this company. Not a UK website (as the name would imply) and whether they are deliberately at fault or not, there is a massive logistics problem!!”

Helpful Report

Posted 2 years ago

“I ordered 2 x T Shirts for my partner's birthday on the 3rd of April 2022 - over a month later...My order was undelivered and lost by Evri(Hermes) who are pathetic and I still don't have my refund from Alphinetrek. If you are based in the UK don't order from these guys, its a waste of time and money. Their support team is mediocre at best (They didn't seem at all concerned or apologetic) I've exchanged about 10 plus emails with them about my lost parcel and I'm currently waiting of my refund to reflect in my account.”

Helpful Report

Posted 2 years ago

“Not a UK company despite the website domain. Ordered a gift for my daughter's birthday and it didn't arrive in time. Checked and realised it was coming overland from Germany taking 10 days to arrive. Don't bother. Use a UK company or Amazon. Cheaper and quicker in the long run.”

Helpful Report

Posted 3 years ago

“I wish I’d read reviews here first! I received a pair of shoes that had been worn. I suspect these were returns that had been used once or twice. When I provided feedback to say I need to keep them because I can’t wait for a return and reorder I received a reply that was rather trite. They did offer a refund and an apology but completely misread my message and advised that I could not have a replacement as though I was a scammer asking for another pair to be sent prior to return. Anyway I’m short, very disappointed given they’re not cheap! I won’t be back or recommend.”

Helpful Report

Posted 3 years ago

“Looks like they are still at it - I have been waiting 2 months for a refund and will be contacting my bank. I wish I had read these reviews first. Please beware of this company.”

Helpful Report

Posted 3 years ago

“Terrible company, please avoid at all cost. I have had to contact my bank to get my money back”

Helpful Report

Posted 3 years ago

“When I ordered my item it was not made clear that the company is in Germany (note the .co.uk web address which is misleading) and that it would take over two weeks from ordering to receive my item.”

Helpful Report

Posted 3 years ago

“Still waiting on refund after six weeks , I have now contacted my bank they will be clawing money back from then lol serves them right I have had enough please never order from this company you have been warned it’s disgraceful the way they treat customers”

Helpful Report

Posted 4 years ago

“Another refund delay! Returned item delivered to their UK warehouse on 22nd January but still no refund. I have also been told that this is down to customs delays etc in getting it back to the German warehouse but it is now over FOUR WEEKS and still no resolution. I have used them in past with no issue but will never repeat this experience again. No further assistance from their customers services so I am just left hanging and out of pocket. Get this sorted ASAP!!”

Helpful Report

Posted 4 years ago

“Avoid at any cost. Still waiting for a refund from 6 weeks ago. Every excuse under the sun given. Yes - Brexit included”

Helpful Report

Posted 4 years ago

“PLEASE Do not buy anthing off this company, they tried to rob me of £650 pounds for a coat that i never got and they would refund me they said they had refunded me but it was all lies, read all reviews they should not be able to trade. It took me 5 months to get my money back through VISA never again.”

Helpful Report

Posted 4 years ago

“Absolute joke of a company fails to send item,then sends an email thanking me for the return of the item I never received! AVOID”

Helpful Report

Posted 4 years ago

“BEWARE! BEWARE!! I ordered through this site thinking it was a UK based company as I needed the product to be delivered ASAP. Turns out they are trading under a fake name and don’t fulfil their promise of 3-5working day delivery. I waited 5 days to be told my order still had to be “manually picked from the warehouse” because it contained flammable/dangerous items. I ordered a stove set which contained NO gas or flammable content WHATSOEVER. I phoned the customer service line X4 times and each time I was told a different lie. My order never arrived in time for my trip and they offered no recourse other than a half-hearted apology from a insincere call handler. Thanks for ruining my camping trip. DODGY, SNEAKY BUSINESS!!!”

Helpful Report

Posted 4 years ago

Alpinetrek.co.uk is rated 1.9 based on 69 reviews