“If I could give them 0 stars - I would definetely do that. My order 408-1905257-1196332 had been delivered to me 3 days later than it was supposer to belivered at all. So I decided to return it back cause I had already bought needed thing in another store. I have ordered pick-up back to the warehouse by courrier. And 7 months have passed. I still didn't get any money back for my purchase. And now I DO NOT HAVE my order (Iphone 13 mini) cause it has been sent back to them AND I DO NOT HAVE my money. Great service - I hope that guys from support team would face the same problems on any purchase that they gonna make online. MB in this case they gonna understand what it feels like.”
“a truly disgusting service. I thought i would try .AE, rather than using .com and paying shop and ship postage. after 2 weeks i've noticed the cost is extreme when ordering items that ship from the US. but not only that, delivery is a nightmare. I get a message telling me an order has been delivered, but it hasn't at all. or i'll get a partial delivery, and when i try and contact customer services they're useless. I just paid extra for delivery the day after, nothing arrived, i was told to wait a few days and see if it turns up. why pay extra for delivery if they're not going to actaully deliver!? disgusting service, inept staff, and far far more expensive and slower than just using the US or UK versions and then paying the S&S postage.”
“Absolutely unprofessional, I have a return pick up for 4May, the delivery guy come with another orders but not collect my return. Nobody give me unswer why....I spend more than 2000$ on amazon UAE, but I promise never bought on amazon uae again.”
“I ordered an item from amazon.ae and I received something completely different: different design, material, functionality, quality, color, finishing. It was a disaster. I asked amazon to either send me the right product or refund me in the same way I paid but they refused. I paid in COD and got charged extra 10 AED because I don't have a bank account, how can I be refunded without a bank account.
total Fraud, never ever buying anything again from them.
The customer service did not even take accountability for the wrong item that was sent to me and was not sorry for anything.
Fraud and unethical behavior.”
“Awful service. Absolutely unprofessional. Order kept updating as delayed but under delivery, whereas it was known that it would not be delivered long before I finally contacted them. It considered a necessary medical treatment. They suggested a refund and free shipment but this did not resolve the case, which could had been addressed probably if I knew on time they would not deliver. On top of that they courier initially claimed the address was wrong, then that they called and did not find me and then , finally , they admitted their driver just did not deliver because of work load ... In other words , playing around the customer.... I would give a zero star if I could.”
“I been using my old phone for about 3 years so i decided to buy a new one from Amazon. i found a Samsung S22 ultra listing that was for 1200$ so i didn't think much of it and decided to buy it, after that i saw some reviews on other similar listings that they got a fake clone phone so i was worried and as soon as i received the phone i recorded me opening it incase it was and to my surprise it was so i sent the phone back for refund and attached the unpacking video. however yesterday i was told that Because the phone was a fake i won't get my money back?, i'm shocked because i buy stuff form aliexpress, gearbest which are chinese sites and never got anything fake but Amazon which was the listed seller scammed me.”
“Pathetic process for return and refund. I returned a Samsung Galaxy s22 ultra ten days ago because a defective and poor quality product was sent. Color was also different from what the box said and it looked like someone else’s return was sent to me. For ten days I am battling to get the refund. Spoke to three agents who give different stories. Website does not show item received at Amazon warehouse but agent says received. One agent says refund processed, another says refund failed and a third says I need a manager to do the refund as it is over my limit. Who is lying and who is speaking the truth.”
“Amazon has been a team which will not support in anyways to customer they have golfed my hard earned money and closed my account due to which my money is lost please don’t trust Amazon in anyways the return policy which they have introduced is worst if you return an item they will accept the return and close your account then your money is lost completely which is a huge amount.”
“It was very bad experience, I ordered something but I put my previous address by mistake, they told me I have to cancel my order and wait 8 days for the refund, I don't know why your procedures are so complicated, why you can't edit the address, I am not happy, so bad experience with you, in other application you can edit your address, I don't want to order from Amazon again!!!”
“Very bad costumer service,so unprofessional,They dont know rhejr work.I return my item,and 2 weeks not refund my money .I called costumer service 3 days ,everytime same answer ,that i will see money same day and nothing.If u wanted speak to manager they dont want transfer my call ,if i started be rude they transfer for me.I dont want purchase anything from Amazon anyway!!!”
“Horrible experience every time I order from Amazon.ae. The drivers are rude and unprofessional. They expect me to wait for them at home for over 12 hours and when you call them to follow up they are rude and hand up in your face. Also, if they come, the drivers never have change and when you ask them to return the change they take your money and never come back. The customer service are useless, you complain and they never solve the problem. I stopped using them and if there was less than a start I would give this horrible service. Use other available online stores they are much better and cheaper”
“The delivery service breaks down the order in many shipments, and do not let the customer choose approximate delivery timings. Customer service is not helpful at all. They allow many 3rd parties to offer their products on their site, and many of them sell fake products. Answers regarding ingredients of items is not provided, and this is important for people who do not like to have animal products in the items they buy.”
“I am pretty sure they don't care, but this company has gone downhill. I bought expensive salon shampoo and conditioner from them. over 100 usd. It arrived and it was fake, and had "not for sale" all over it.. so I contact them and speak to 4 people.. their reply.. tough luck.. I am not allowed to send it back because I did not keep the original plastic packaging they sent it in!!!! which I had to cut to get the shampoo and conditioner open.. terrible terrible service”
“When do you know that the company is very bad? Well, when you write your review of the product as bad, they refuse to publish it. Yes, they only publish reviews that extend their products. I bought milk from them for a large amount, and when I received the product, it turned out that it will expire in a month!! And when they sent my review about the product, they refused to publish it because I said that they sell products that are close to expiration, with great regret, the company went from bad to worse.”
“They make Unsubscribing prime membership very very difficult. I was charged for prime when I was purchasing some items, I have called them and subscription was made my mistake and they confirmed they will give the money refunded buy until now it is not refunded. It is a worst experience”
“It’s my second time experiencing a very very very bad deliver from Amazon AE, the company itself is good, but I don’t understand why such a good company has a very bad delivery service. Delivery man will call you for al barsha area and says oh! I’m in Al warqa i cannot deliver it today!!! Are you kidding me??? Did he just choose our delivery place as per his mood? I don’t think I will order any more items from Amazon.”
“Careful on delivery.
They suddenly place your orders as delivered on the system but nothing was delivered. 3 times I experienced.
Customer service are liars also. They always says you will receive the product by 9pm. But nothing will arrive.”
“The worst company I have ever come across in my life is Amazon even smaller companies than Amazon work much better than Amazon I had my worst experience with Amazon they have cheated me by taking my hard earned money and now they are not even delivering the product to me so the amount of 753 Aed which includes extra delivery charge is wasted I need an action on this quick action legal action if possible.”
“I can't be more happy and satisfy with the customer serviceses especially Mr Tariq alsudani was very helpful and respectful for solving an issue we had..... following up and making sure everything is right thank u so much for having very professional employees like him to enhance the shopping experience for ur client's”
