“Regarding my shipment which has not been delivered yet. It should be delivered last October 6 but nothing happened. What I am upset at all is Amazon Team is informing me that I am not reachable which is totally not true. I am waiting for my shipment the whole day of the 06th because that is my present for my daughter. After that, we will receive false information that I am not reachable at all. It is not good customer service. If the shipment is delayed tell the whole truth that it is delayed. Do not ever tell the customer that it is my fault that I am not reachable. I even subscribe to Amazon Prime for fast delivery but what sh*** is this it seems as this is a regular delivery not even for Amazon Prime members. It is a good way to treat your members? For members, you should have at least prioritized them. The company is just taking money for the customer who will subscribe to the membership without giving any privileges? I don't get the point of this. Everything is worse. False information about the delivery dates, False information of the driver that I am not reachable, Delayed shipment, No action, False information that they can shipped it again on the 08th of October which is I think it will not happen within the day. Cow milking company who takes money only to the members and not giving the benefits that they need. Truly disappointed!!!
This is the worst online shopping experience. The customer service is very poor none of them helped me with my issue. My package was supposed to arrive a day ago and it has still not arrived. I got an email from amazon saying I am unreachable. What a joke company. Don't waste your time on amazon. Their delivery service is so bad. All of the people that work in amazon.ae just copy paste the same email and send it. Horrible customer service. Do not recommend for anyone.”
“Amazon UAE claims that the money in gift card balance cannot be transferred to bank account but what if I don't want to buy anything ever from amazon and ultimately that money which is in my gift card balance is not what amazon has contributed but is my own hard earned money which I may have transferred from my bank account or I may have given cash for so its my own money which I need in my bank account anyhow very bad approach by amazon uae not helpful at all and they never understand the situation of customer and just want to talk about unnecessary things.I have been a regular customer of amazon use but now I don't think I would proceed further if this is what the approach remains of Amazon UAE. The customer service department people are worst they are not there to help they talk about useless rules which are not at all in the favour of customers but in the favour of amazon profit making only so mind it be aware when any of your money is deposited in gift card you will not get back because amazon claims it is the money that can be used only to buy amazon products not anything else which is the most idiotic thing I have ever heard in my life worst experience I had with amazon.ae and also the team of customer service of amazon.”
“The delivery dates are lies, and choosing faster delivery options is also entirely useless, since they are never honoured.
It may be called Amazon, but in no way is this Amazon. If you actually NEED something, you are better off going out and buying it physically, or ordering from Amazon.com. Then, IF your order ships to UAE it will actually arrive when it is supposed to, in spite of the more complex logistics.”
“Their delivery is just pathetic. They either reschedule it everyday or call me at 10pm again to reschedule it the next day. Customer service team is a joke as they just refer to the info you see on amazons website.”
“worst customer service assistance. still waiting for a refund of a cancellation made 2 weeks ago. also where’s the customer service #??? no where to be found!!! and emails not answer. Amazon ae is very far from being up to the brand standards.”
“I bought a sunglasses with a rate of aed 1310 next day of my purchase the price has Been dropped to aed 965 the difference is aed 345 I contacted the customer service and just they informed me that it's by mistake and their mistake that the price has been mentioned higher can you tell me where is my problem? It's your fault Amazon and I need the different of my money to be returned the amount of aed 345 to my wallet or my credit card otherwise I am going to raise a complaint to police station and the department of economy as you are obviously thieving people and your customer service admit it by email and I have the proof you have till tomoorw to solve my problem and don't ask me to return the item you ade obligated to return my money because it's you mistake and not mine.”
“So far in my experience, Amazon in terms of its Data base managememt and deliveries are much and far better and prompt than any other local ecommerce business specially Noon, no wonder they have support from its world class software integration process.
Noon is a disguise scam company which only has a bunch of gud for nothin customer service imbeciles with no real ecommerce service at all.”
“I thought amazon was a to z in everything but no. Like all other companies it is only interested in creating customer trust but not maintaining it. This is what always happens when the focus is on quantity rather than quality. If not looked after well then everything comes down even from the best”
“More than once I have an order cancelled without my knowledge! When I check the order details I find out that
They tried to contact me and I refused the order!!!’ This is after getting the payment
This isn’t the first time !!! Very bad service”
“Hi i am a customer of amazon. ae. Things that we can find here are ok but you have to do two things please take it under consideration
1. Delivery takes to many days even more which is not normal. People are paying money for fast delivery
2. Now with coronavirus you should remove delivery fees. Everybody do that. After 100dhm you are doing it which i think delivery should be for free whatever you buy
Thanks for understanding”
“The WORST! Customer service ever!
Why?
Because it's non-existent.
It takes a lot to anger me, but Amazon.ae has succeeded in tipping me over the edge! I am irate at the poor service. My order got canceled after 20 days of no word! and I just get told I will get a refund. I waited for the product for 20 days and on the day of the promised delivery. Not a word to explain what happened, just a "Hey, we will refund you"
My business with amazon.ae is done.
Stick with noon, at least they care about their customers.”
“Online Sales – Amazon Souq – Warranty Repair
T&C - Usually repairs take up to 18 business days (including delivery time), but could take slightly longer.
2 days courier pick up to delivery to service center
2 days courier drop from service center to gadget owner
14 working days to repair the item.
Technically 30 calendar days to complete above cycle.
Electronics purchased from Amazon is not entertained by dealer. So it has to returned to Amazon only, which has outsourced repairing to external party.
While collecting the item, no one bother physical inspection of gadget. So it becomes more easy for repair unit to cover up damages to gadget done at repair center or refuse warranty for any reason them feel it’s good to cover them.
Is saving small amount worth buying electronics from online channels.”
