Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 503 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Amazon when my packages come, I dont understand, I put in my order and everything I ordered says it will be delivered on the same day, Awesome but only 1 item out of 4 arrives? Following the tracking, its all on the way and on the last day I check in and find out most of it is being shipped back and I will be sent a refund?? I ordered the Amazon TV stick along with the wiring I need that go's with it, the stick arrived but the wiring did not? Like why does that happen? Now I have to wait to be refunded then re order what I need to wait another 2-3 weeks and hope it comes? You would think those kinds of things would be shipped together in the same box?? This seems to happened every time I have put in a order lately. Only some comes in. My address is not hard to find. How much stuff gets damaged and is undeliverable? Why is it tracked all the way to my city, then its sent back? It was picked up by the carrier and on its way then what happens? Frustrated. The Christmas gifts I ordered did not all arrive some not at all. I understand if roads are bad and parcels are late, I get that but when you follow the updates, getting excited your parcels are supposed to arrive, wait all day and find out its being shipped back with no explanation? Waiting for their shipment to come back before your refunded to turn around and re order or find a place to buy what you need close by. Where we live our city has nothing much locally and we have to drive to the next city to buy stuff.”

Helpful Report

Posted 2 years ago

“They used to be great. But the service has gone downhill for the past 6 mo. about 1/10 package gets lost - and they wont acknowledge it. When do get my stuff, Increased delays - it can take up to 3 weeks to get my stuff - and i Have Prime! Refund takes a very long time. Customer service feels like you are talking to a robot lacking AI. The prices are gouged craziliy when you compare to Amazon.com - it doesn't compare even with the 25% exchange rate... I guess i know how they can afford to offer free deliveries - your items are double, sometime triple the price ! They have become a Chinamart and most of the stuff is cheap, crappy items i could buy at a dollar store for less. I'll be canceling my Prime and order from the US site whenever i can. For the rest, i'll go to ebay, zulily, etsy and other site which are still reliable.”

Helpful Report

Posted 2 years ago

“Amazon should stop using Intelcom as their return pick up. They never come. My first pick up was scheduled for 30th November. At 10pm I get a message that the driver could not make it so I should reschedule. I did and was slotted for 4th December. Same thing happened. Both the days I was stuck in the house as no approximate time was given. Rescheduled again for today. Got a message at 8am that it'll be picked up. It's been 6 hours and no further message or phone calls. There is no customer service/ contact available where you can talk to someone. The only reason I chose this as Amazon has withdrawn from drop offs at Canada Post and UPS. These two facilities are in every neighborhood unlike Purolator. The closest one to my place is 10 minutes drive. Not convenient at all. I have to rethink on ordering from Amazon now. It's more of a hassle than ease.”

Helpful Report

Posted 2 years ago

“I have purchased a many thousands of dollars for products from Amazon. I would say that well over 95% of the of the products have been great. My complaint is with INTELCOM. They are the delivery company that amazon has chosen for this area. Today the driver, walked up the snow-covered steps to drop the cardboard box in 3 to 4 inches of snow. We don't use the front door, which is why it wasn't cleaned. Just to the left of the front door, is a open carport. The mailbox and the side door are clearly visible to anyone walking up the driveway. I have emailed, called and tried to complain about Intelcom close to 20 times. If I can't find a parcel, it's usually because it was delivered to the house down the street. AMAZON GREAT--Intelcom-inadequate. Thanks”

Helpful Report

Posted 2 years ago

“Was a customer for many many years. Ordered may items, pleased with them all. Today I cancelled my account. I was considering another purchase and had my cart ready for checkout. So, I proceed to checkout and suddenly I have zero option to purchase unless I accept a free 6-month subscription to Prime! Seriously? IS there something wrong with the software? There were absolutely zero options to purchase without accepting free Prime. I have no time to experience all the benefits of Prime, and I don't order enough from Amazon either. But this, this experience prompted me to CANCEL my Amazon account immediately. I emptied my cart, deleted my payment and address information and saved that info. I also saved a screen shot of what Amazon had done, so there's no misunderstanding. Not sure why this happened, but in these fraudulent times WE MUST PROTECT OURSELVES!! Sorry Amazon, I'm done!”

Helpful Report

Posted 2 years ago

“Amazon Membership I just canceled my prime membership. Amazon has imposed a nearly 30% increase membership fees. Spoke with Amazon membership team, they are useless . They have just lost a customer who buys thousands of dollars of product a year.”

Helpful Report

Posted 2 years ago

“I am very disappointed in Amazon Canada. I don't order that often but I have bought a number of items over the last few years. I highly recommend Amazon Canada customers know the return policies on items purchased as well as what they are purchasing. I ordered an adapter for a Sangean portable radio and as a Non tech savvy consumer, the switch adapter I ordered didn't work for my Sangean radio. The explanation on this item said for Sangean portable radio but who knew there were dozens of different switch adapters for Sangean radios. I asked to return and once reading the return policies, I discovered that to return my item by Purolator will cost me more than the item I bought by $10.00. I don't order often but now I'm leary to order anything from the. What a disappointment.”

Helpful Report

Posted 2 years ago

“I had an order come early without being notified of a change of delivery date and so missed the delivery. Contacted customer service as the courier was not on their contact details list. The person on chat was hopeless, did not give me any support just told me to wait till original delivery date. Now I have someone trying a delivery for 5 days or who will return the order to the supplier!”

Helpful Report

Posted 2 years ago

“I literally watched an Amazon driver....drop 2 packages and than sit in the customers drive way for 15-20 mins on a personal call (that everyone could hear) while the home owner came home, was forced to park on the street parking (where the delivery driver should have parked). Home owner sat in their car for 10-15 minutes waiting while the Amazon driver had her loud personal phone call. Driver took so long the home owner gave up and left their car on the street instead of their personal drive way because of the driver!!!! There were multiple spots the driver could have parked but instead took the home owners drive way & left them to park in the public parking - ignorant”

Helpful Report

Posted 2 years ago

“For the most part Amazon is a handy way to get things, especially when you are rural and have to travel a long ways for shopping. Unfortunately there packing department does not have much common sense. I order Pails of cat litter. they are sealed and have a handy handle on them. But instead of just sticking a packing label on the pail they throw them in boxes, so 2 pails in a big box or 3 pails in a bigger box.... and if you order anything else they put it in there too. 4 months in a row now I have received a large box with a couple pails of litter and 3 boxes of coffee pods- as you can imagine the boxes of coffee pods are destroyed. I have attempted to contact customer service to see how i go about getting the pails shipped not in the box with the coffee. But customer service was only willing to send me a prepaid label to send the litter back..... or the coffee back....... they were less than useless and just infuriated me.”

Helpful Report

Posted 3 years ago

“I used to like Amazon until I started buying more stuff from them and realized a couple of things: Prime is a scam. 2 days delivery for most stuff is more like three weeks or never receive it especially if you order from a third-party vendor. And when you call customer service to deal with a problem, they do not take responsibility for the vendor they partnered with and the customer (me) loses out. Customer services for the most part is good, but I had an experience with a manager of all things which did not listen, kept interrupting and making excuses. Amazon needs to get with the game because they are soon going to be out of business if they keep this up. I will now buy my stuff locally and only use Amazon as a last resort.”

Helpful Report

Posted 3 years ago

“Prices for food is crazy when you can get it cheaper at the store, not happy with Amazon”

Helpful Report

Posted 3 years ago

“Amazon has switched from a reliable delivery service (Intelcom) to Amazon Logistics???? which is awful. Delivery dates are not accurate and they have no idea what they are doing. I have had enough with Amazon and the stress deliveries are now causing me and am cancelling my prime membership. I have spent many many thousands of dollars over the years with Amazon, but not anymore. Time to cut ties and there are other options out there.”

Helpful Report

Posted 3 years ago

“Wrong size happens all the time. They say I have to contact seller for return. Wrong no customer 😕 service”

Helpful Report

Posted 3 years ago

“Delivery drivers or, drone operators continuously left our packages out in the element when they could be placed at the fro t door where there is a covered canopy. Week of december29thwe received ed 2 shipments at zip code L5V1J1 and both were left in the elements by the garage which got co ered in snow on December 23rd and rain soaked package on December 21, 2021. If these deliveries are done by a driver give it a zero performance, if they were done by drone delivery I rather shop at HD or CT where my shipments are dropped in a safe area... my front door under the canopy.”

Helpful Report

Posted 3 years ago

“I have lost my job and they are taking money from me for a membership I did not ask for. When I did have a membership it was only for the 2 day shipping, which I do not get any more. Amazon.ca is taking my money even after we had an argument about this. WORST part is the crooks do what they can to be very hard to find and contact customer service.”

Helpful Report

Posted 4 years ago

“Amazon Canada claims to have free shipping for Prime members but has now come up with the "Add on Items" Whenever I try to find ordinary items for a reasonable price, It is an add on item, so I would have to order two. The rest of the similar items cost more than buying at other stores. Now, some items have international shipping charges, prime member or not. It takes forever to find anything to buy now. Also, some things have been taking two months to arrive. I used to order often. I think I may slow it down.”

Helpful Report

Posted 4 years ago

“Amazon has been doing very poorly with its deliveries. Amazon is using Intellicom Express and either they suck or Amazon is using them to get away with delayed shipments. Promised items that don't arrive the day it to be delivered. I personally will put a halt to my ordering from Amazon.”

Helpful Report

Posted 4 years ago

“For my first several orders, )products that came from Amazon) the service was great, the latest product THEY sold me, comes from China, via YunExpress apparently, tracking said "Delivered" 3 days ago...NOPE, not to me or my house!! And now I'm getting ZERO customer service from both Amazon AND the seller in China, nothing but garbage!! I can't even access information on Amazon to get proper customer service, and they don't want to hear about my issue all it says is, wait 3 days and then contact seller...well, I DID buy it from you so... and the seller in China just says stupid things like "Did you check your mailbox?" then "well, contact your local delivery service" WHAT DOES THAT MEAN??? you sent it via YunExpress and Canada Post and any others here have NO idea what tracking number that is. Absolutely and completely disappointing in the service all around”

Helpful Report

Posted 4 years ago

“Be careful with the price, if you don't compare the prices before you're order, you may pay double, I think I'll cancel my prime membership wirh amazon.ca soon, there was only once time I thought will get a good deal on one item and next day they send me an email that they canceled my order , can't find any good deal on here anymore, might have to go straight to stores for anything from now.”

Helpful Report

Posted 4 years ago

Amazon Canada is rated 1.5 based on 503 reviews