Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 507 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon.ca used to be fantastic. We have an Amazon prime membership and because we live just outside of Calgary were so impressed by the quick delivery right to our door. Suddenly, likely because of the Covid-19 pandemic everything we order on Amazon is being shipped via Canada Post (ugghhhh!!!!) so if it doesn't fit in the tiny box we get a "tried to deliver notice" and we have to drive to the post office in a nearby town the next day, line up (they allow one person in the post office at a time) and wait and wait and wait. I won't be ordering anything from Amazon.ca until the pandemic is over... Brutal!!!”

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Posted 5 years ago

“So I purchased some things from amazon, and I have amazon prime, and my items were having issues shipping and what not so it said that the amazon money I used expired and I had money back in my account, then the next day my shipment shipped and got to my house and now I’m negative 80 dollars in my account I would like to know how they could take a negative amount from my account when I removed my debit card information”

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Posted 5 years ago

“I received my order from amazon.ca today. The description of what I ordered and what actually came was different. When I contacted their customer service they told me there was nothing I could do because they placed the order through a 3rd party. (BanyanImports). I canceled my membership”

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Posted 5 years ago

“I always get my purchases from Amazon very quickly and they are always as described!”

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Posted 5 years ago

“I had a very bad experience with Amazon.ca. I placed my order on the 1st of March 2020 and cancelled it within an hour the same day. I attached the photo. The order was shipped by the Seller on the 2nd of March 2020 anyway. I had to ship it back which cost me 30.00$. Moreover the Seller charged me 20% of restocking fees. I contacted A-Z Guarantee, explaining my situation and they refused to refund me these 20% of restocking fees (46.97$). The explanation is ridiculous:Buyers can cancel an order themselves within 30 minutes of placing the order. If this time has passed, a buyer must contact the seller and request that the seller cancel the order. However, if it is shipped, a return process must be followed. Sellers can deduct restocking fees applicable to this type of returns. So when you place an order, it doesn't state clearly how much time you have to be able to cancel your order. My bad luck! I cancelled it 30 minutes more later. Dear future customers, make your full research before placing your order! I hope my comment will be helpful to other customers so it won't be a trap for them. Personally, I'm done with Amazon.ca. Working in a customer service myself, I can say loud that this IS NOT A CUSTOMER SERVICE.”

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Posted 5 years ago

“I'm getting really fed up with the fact that Amazon will offer next day delivery, a nine times out of 10 it doesn't show up till two days later. The issue isn't Amazon itself it's the carrier that uses which is intelcom. I'm at the point where I'm going to cancel my Amazon account”

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Posted 5 years ago

“Ido my job”

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Posted 5 years ago

“you can find anything and dilivered right at your door what can you expect more :)”

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Posted 6 years ago

“great company to buy from lots to choose from”

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Posted 6 years ago

“Ok, but some shipping costs are too high, and slow deliveries at times. Easy refunds. Good customer service”

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Posted 6 years ago

“I bought read disk rotors on amazon.ca , payed excellent low price with free delivery. Customer service was great ***** stars”

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Posted 6 years ago

“There delivers are great , my last two orders arrived way before the date I was quoted.”

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Posted 6 years ago

“Always got my packages on time and in perfect condition thanks Amazon”

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Posted 6 years ago

“I have been a prime member for over a year, but have only really started using the service for the last 6 months. Very happy. 2 issues have come up, but one item was refunded and the other returned with absolutely no hassle.”

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Posted 6 years ago

“I always compare their prices to my local stores. Their prices are usually less for the product I am seeking. I have returned a product without any hassle. Very straight forward. Love their website! they have so many products to offer.”

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Posted 6 years ago

“They offer a lot of options to choose from whenever I was looking for something I was interested into.”

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Posted 6 years ago

“Amazon provides detailed information about goods available. Access to seller for questions. Delivery on time usually. A to z guarantee and I've never been questioned about how many refunds I requested perhaps coz I needed so few as they are top notch. I highly recommend”

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Posted 6 years ago

“Fast shipping, good customer service”

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Posted 6 years ago

“Fast shipping easy return policy”

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Posted 6 years ago

“I had purchased 'Feliway Friends' for cats from Amazon.ca. The order was done in a most timely manner - in fact faster than I had originally anticipated - and both the cats & I are most appreciative. This was not the first time I had ordered this and I have had no issues what-so-ever; I shall be repeating the order when the time comes. Thank you to Amazon.ca!”

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Posted 6 years ago

Amazon Canada is rated 1.5 based on 507 reviews