Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 507 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazon's business has been suffering lately. Here is one reason. When Amazon CA changed their shipping policy in Canada to require driving across town to a remote Purolator with some QR code instead of being able to print a label (even printing a Purolator label would be fine) it made it very difficult for a lot of Canadians to return products. As a result I cut my Amazon usage from about 45 orders every 3 months down to about 3 orders every 3 months plus canceling Amazon Prime. So they lost about 95% of my business. I wonder if a lot of other Canadians took their business elsewhere for the same reason. Not that we were the biggest part of their market, but it's perhaps indicative once a company starts taking their customer base for granted and no longer puts customers first, their growth is bound to do an about-face.”

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Posted 2 years ago

“Refunds? Does that happen within a week? Place is an absolute joke. Canceled multiple items and receive bs emails with no mention of a refund. Huge waste of time”

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Posted 2 years ago

“With all the free ways to get music these days why on earth would Amazon think I’d actually pay for this service?? There has to be at least a few perks to being an Amazon member, especially considering every competitor is offering fast shipping. Add to that the price increase they put on their membership I’m starting to wonder why anyone still uses them.”

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Posted 2 years ago

“returned immediately pair of golf shoes that didnt fit and was charged 40 dollars pretending that they were used and dirty. bad bad bad people. So low ....wow so this is another way how amazon makes money?? got it”

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Posted 2 years ago

“I ordered a new Breville espresso machine as a gift on amazon.ca. It is an expensive item but it came to the person who has a special occasion in an absolutely inappropriate state. The box was damaged and dirty, everything inside the box was also filthy and with numerous traces of use. The receiver of this gift came home specifically to get this gift and you can imagine her disappointment. I was very embarrassed. So, I contacted Amazon Support immediately. At first, they said that the best they can do is replace the item and give me a $10 promo balance, also to send this used item back I had to drop it off myself which I find completely unfair (the machine weights 11 kilos). I wasn't satisfied and in the end, they were ready to give me a $30 promo balance and refund the UPS pick-up service. The other two options were to get a full refund or to get a 30% discount and keep the used item. The next day I contacted the support again and to my greatest surprise, there was no trace of the earlier conversation. Amazon didn't store it. So, I had to explain the situation from scratch. In addition to that, the terms they offered the next day were even worse – no pickup available, 10$ promo balance, or 25% discount to keep the used item. I was really furious, and escalated the problem. The support guy promised me a call from a senior assistant within 48 hours but nobody called. Then, I had to contact them AGAIN. In the end, I've finally got a call but it was completely useless. The only thing they helped me with was the report for the technical issue of the lost chat conversation. All the proofs of the initial terms they had offered were in that chat. Extremely awful user experience. First of all, Amazon Support chat itself is really bad: you can't attach pictures there, they don't provide any chat reference for further convenience, and turned out they don't store chat history either. Besides that, the support team behaves really inconsistently and sometimes even rude: the terms they offer change over time; they don't keep their promises; terms, in general, are so bad, nobody cares about customer time and health. In the future, I will definitely avoid amazon.ca and amazon.com as diligently as I can.”

Amazon Canada 1 star review on 31st October 2022

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Posted 2 years ago

“I changed the delivery date but that was ignored and they attempted to deliver anyways, which would have been fine except the delivery driver also ignored the instructions to deliver to the back door and leave it there, instead he parked on a major highway blocking traffic and tried to get in the locked front door before giving up. Which would have be fine if they simple delivered the product today but they went for the trifecta and after ignoring the delivery date change and delivery instructions someone managaed to damage the package as well. When I told amazon customer service this wasn't acceptable and asked why it happened the answer was "we don't know, the delivery service is independent and once it's been shipped we have no input", then couldn't answer why there was an option to change delivery dates if they didn't have any input any longer. They failed to offer any solutions other than having me wait for weeks to be returned and refunded. They take no responsibility, they do nothing to help their customers and they lie outright to try and manipulate the situation. Truly a horrible company but it's my fault for shopping with them for the convenience and now being screwed over at significant personal cost. Always keep in mind that amazon is not reliable or responsible and should only be used for things that don't matter as it's too much of a risk for anything you need.”

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Posted 2 years ago

“Waited all day yesterday for my package. I got a guarntee delivery date. And by 10pm it will be here But Once 10pm rolled I still never got anything nor was the item even shipped yet The next morning my delivery date changed and now my new delivery date is a week from now . So much for guarantee delivery 🤦‍♀️ so annoying”

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Posted 2 years ago

“I was in disbelief when customer service twice hung up the phone on me when I asked them for my refund back to my credit card as they lost my package for the 4th time. I can't believe I am writing this as I always thought their service was top-notch until today. The first time I ordered a package, it said it was 'undelivered' so I called them up and they gave me a gift balance to order it again. The second and third time, it was delivered to someone's home (They showed a picture of a home that wasn't mine). I submitted a report, added extra delivery instructions, and they assured me it will go to the right address this time. The fourth time, there was no picture and it said it was handed to a resident. When I received that notification, I immediately called them and said who did you give it to as it sure wasn't handed to me. They told me to wait 24 hours and then call back. When I did, they told me: "the unusually high number of lost orders that you have reported exceeds this occasional expectation". I kept saying I didn't receive the package and they basically called me a liar, refused a refund, and hung up. Not once but twice. I called my credit card to report that transaction and disputing it with my credit card as I speak. The credit card company told me if they didn't ask me for a signature then there is no proof it was handed to me. The way they dealt with me was the worst way a company handles the situation. Never using AMAZON CANADA AGAIN.”

Amazon Canada 1 star review on 15th October 2022

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Posted 2 years ago

“AMAZON IS GETTING TERRIBLE WITH CUSTOMER SERVICE, LOST THE LAST 3 PACKAGES I HAVE ORDERED CAUSING STRESS INTELCOM LOST MY PACKAGE AGAIN AND NOW I HAVE TO CALL AND WAIT ON HOLD, SHOULDN'T AMAZON RESEND THE ITEMS? THE SUPERVISOR WAS USELESS AND QUITE RUDE. OVERALL NOT HAPPY ANY LONGER WITH AMAZON WILL TAKE OUR BUSINESS ELSEWHERE”

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Posted 2 years ago

“Amazon currently has a massive glitch. When you cancel an order you can still be charged, I believe this will happen if the order has already been started and you cancel while the Order is being filled at the Amazon warehouse. Then it’s nearly impossible to get your refund. The transaction disappeared on my Amazon account but still shows deducted from my bank account with zero refund. Because the transaction disappeared from my Amazon account, there’s no way to get my money back from Amazon except to do a reversal with my bank. It’s a real hassle. I wish there was a better way. It’s literally causing me too lose sleep and so much stress. It’s been forever and still fighting.”

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Posted 2 years ago

“From good, bad to worst. When there are issues, trying to contact Amazon is extremely difficult. These past 2 weeks keep getting the wrong items and all cause by Amazon, Fulfilled by Amazon From Outside Canada, they can't picked and ship the right items. Tried reaching out to Amazon but not possible, Sent messages and not reply back. I have another order that is still pending to arrive since Friday and now it's Sunday and never got my order. Not sure what's going in with Amazon, very poor service overall! Not getting as per advertised, not getting as per schedule, even when putting true, no vulgar ect reviews about a purchased, Amazon Do not post it because it's the truth! Sometime no issues but when they're are, the only thing is to return & re-order and then get the wrong thing more than twice, it's too much.”

Amazon Canada 1 star review on 9th October 2022

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Posted 2 years ago

“I ordered an item yesterday and immediately realised it was a mistake so I naturally requested a cancellation without wasting anytime. The only message appeared on my profile was" attempting to cancel we will inform you by email" Today having seen no reply or any sign I spoke to a customer agent who said it was not possible to cancel, very disappointed and don't think this site is worth my money. Thanks God we have enough choice so deleted my account and moving on to find a normal customer satisfaction oriented company for my future purchases.”

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Posted 2 years ago

“Customer Service i terrible. I cannot get the right service. Instead of getting help. I get stress and frustration asking for help. Customers service agents are not well trained. Not knowledgeable enough. Low comprehension. They cannot understand the concern. You have to explain 3-4x before they get it and still provide a different resolution.”

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Posted 2 years ago

“One of Amazon associates gave me wrong information and now I'm paying the price. Cost me over $300 do to wrongful information. I even have it in writing by the associate and Amazon says too bad your loss. Not everything is as good as it seems. I will not be returning...TERRIBLE”

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Posted 2 years ago

“The customer service is beyond rude. I called Amazon Canada to track a package I ordered almost 4 months ago and still haven’t received. They have been short with their answers, don’t care to find out how they can help resolve issues. They don’t even speak English enough to be able to do their job effectively and hang up in your face. I called back and spoke with a supervisor. I told her I wanted to report the person who hung up on me and wanted a call back from management. I was told they would make a request for me but couldn’t guarantee a call back. This is how much they care about their customers. They are a joke. Horrible customer service.”

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Posted 2 years ago

“after purchasing and reviewing almost 500 of my purchases. this is the message i got from amazon today ( We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our community guidelines. To contact us about this decision, please email customer-reviews@amazon.ca.) i have no idea what they are talking about but i can't write reviews anymore. no explanation, nothing.”

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Posted 2 years ago

“When u don't receive your order but they treat you like a criminal They ask me to get a police report for an undelivered microwave. It states black on white it was delivered in the wrong city!!! The police have better things to do then to run around searching for a microwave”

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Posted 2 years ago

“My product was not shipped in time.. was supposed to get it within a day and turns out when I was supposed to get it yesterday it’s late it only got shipped out today instead of my one day shipping like it’s supposed to”

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Posted 2 years ago

“Since at least 6 months back Amazon has changed their policy for Prime members, now quite frequently they are adding shipping costs or if you want to buy the same item one day shipping would cost you more money than 3 or 4-day delivery for Prime members I think it's time to look for local suppliers, And the customer service it's not the same as it used to be.”

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Posted 2 years ago

“My account was hacked, which was verified by Amazon, and an unauthorized $200 Sephora gift card was purchased by the hacker. I have been fighting tooth and nail for refund, and though Amazon has taken my money from my bank, they have refused thus far to reverse the transaction and issue a refund. I have called them over 7 times now and have been met with a brick wall each time. It is the absolute worst customer service and refund policies I have ever encountered. I was the victim of a fraudulent purchase and account hacking, and yet they refuse to rectify the situation. I will never order from Amazon again! No refund to date has been issued and this incident happened over 2.5 weeks ago.”

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Posted 2 years ago

Amazon Canada is rated 1.5 based on 507 reviews