Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.53

1.5 Rating 448 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 448 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 2 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I currently have a handful of packages that are delayed and many have come to my small town and left, asl are the delivery company, Amazon offered me5 dollars, for zero service, I have liked using Amazon, light use box stores now as Amazon has become Unreliable. Done”

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Posted 3 years ago

“Amazon decided to ship me n item that couldn't be farther from what I ordered. I placed an order for an item shipped by amazon.ca, and because they can't keep an accurate inventory of the stock they have to ship I was sent a silicone child's toy as a placeholder item. So instead of updating their stock properly, they will send you a random item just to say they sent you something. Even though I filed for a refund already, the customer service rep I spoke to basically told me Amazon isn't willing to offer any sort of credit for their mistake. I would have been nice to have the item I ordered at this time, but now I'll have to place another order and wait for delivery again all because Amazon isn't able to take stock properly. Be careful when ordering items shipped by Amazon, chances are they don't have it in stock and can't be bothered to update the inventory.”

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Posted 3 years ago

“Let me be clear...I love Amazon.ca, but since they began using Intelcom Courier Canada, it's horrific. Why would Amazon Canada use a courier company that has the worst ratings across the internet. Even though Intelcom isn't a BBB member, they have an "F" rating with reports all citing the same issues I have had with them. Packages getting "lost", being delivered to the wrong address, packages literally being thrown at the house by the driver. I've had 5 packages consecutively "disappear" thanks to Intelcom. They refuse to take any responsibility and their customer service is non-existent. While I greatly appreciate the convenience and range of product that Amazon Canada carries. However, as an Amazon Prime member, I am not getting the service that I expect. I understand completely that recent weather conditions in BC have effected deliveries, but I expect the courier to update this. I have no trouble waiting, but I need to know my package hasn't vanished into oblivion. I have given Amazon considerable feedback, & have been given assurances that they will work to ensure that Intelcom isn't the courier used for future purchases, but they are listed as the courier for my next 3 deliveries. Not a happy bunny. 🤬”

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Posted 3 years ago

“If I bought 59 items from Amazon in the 90 days period and returned 5 items because they were damaged in shipping or failed with quality issues and I am getting an email threaten me will no long able to shop on Amazon. And with false statements that Amazon had contacted me multiple times before when this is the first email I received from Amazon. I think Amazon believe it is the only company on earth with people can shop. What a joke. Bye bye Amazon”

Amazon Canada 1 star review on 20th November 2021

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Posted 3 years ago

“I love Amazon.ca BUT my issue is that they need to start taking stuff to a post office considering there is more theft with covid and Christmas coming. We have so many dumb asses that Jack packages that I had to call Amazon to get them to resend . It is annoying and sad. Now I question how can I order stuff if the package is literally in front of door I work all day to come home to a jacked package 📦. Amazon please rethink your delivery service PLEASE!”

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Posted 3 years ago

“Amazon is absolutely ridiculous. They mess up your deliveries and do nothing about it. Telling you to wait till the next day. Unacceptable when it a constant occurrence. They need to do better and hire carriers that know how to use a scanner.”

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Posted 3 years ago

“I was a loyal customer for a lot of years I am looking for an alternative now because Amazon Canadá change a lot now they offer a poor customer service with rude people treating you bad if you complain they never refund me my money for a refund I kept calling my bank and said Amazon never refund I don’t trust this company anymore”

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Posted 3 years ago

“Product was fine my problem is with the Amazon. total lack of customer service. I tried to contact them and instead I was driven in circles around the website and never got that info. I’ve ordered the same item 20+ times from Amazon Canada and it is ALWAYS been delivered to my apartment door. It comes in a very large box and weighs about 40 lbs.I made sure I would be home when they delivered as I am unable to lift it. The delivery person buzzed my apartment and I let them in but they never came to my unit. I found the box sitting downstairs inside the lobby door of the building. We have an elevator, it wasn’t like he had to carry it upstairs to the 2nd floor and it wasn’t a hot day. It sat in the lobby for 2 days as I couldn’t carry it and had to wait until someone came who could..”

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Posted 3 years ago

“Have been shopping Amazon a long time. For years it was 2 week delivery even with prime. BUT in the last couple months the delivery has been so fast. They must be using there Owen truck. But very happy now with the deliveries.”

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Posted 3 years ago

“I have shopped with Amazon for over 10 years! In the last 6 months, the service has been horrible. Product don't match description, customer service agents are rude and don't even listen to what you are saying, as though they are on auto pilot. I usually spend $1000's of dollars a year with Amazon. I will be giving my buisness to other companys, from now on.”

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Posted 3 years ago

“Very poor delivery service on almost all my orders. It is impossible to reach managers: customer service people just won't let you do that. I hope this will take their business down!”

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Posted 3 years ago

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Posted 3 years ago

“Waste of time , replacing order then confirmed then paid then never arrived and it is easy for them to send you the refund but they do t give a damn about your time waster”

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Posted 3 years ago

“The customer service at Amazon and at the third party seller Fertego Sales is horrific. I was sold a defective Reebok Deck and Amazon and the seller refuse to take the item back even though it has a year warranty. I would advise people NOT to shop on Amazon as they also price gouge. Take you business elsewhere and avoid wasting your money on Amazon and having to deal with their pathetic service and return policy. If it breaks, Amazon will not deal with it. PATHETHIC”

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Posted 3 years ago

“I just love Amazon the customer service is best thanks Amazon”

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Posted 3 years ago

“very good service ! my order was on time and complete ! thanks Amazon !”

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Posted 3 years ago

“Amazon sent me a refund, by mistake I contacted them to make them aware of the error they told me to keep the item and refund "compliments of Amazon" a month later they charged me for the item. I contacted Amazon to try to resolve or reconcile they told me that the error was "not their policy" and refused to discuss any sort of reconciliation. DO NOT TAKE THEIR STAFF at their word”

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Posted 3 years ago

“Can’t trust Amazone 😡 i recieved à item totaly differented than order ! The return transport that i have to pay is more than i paid for the ítem i order !!!! BYE from local store you see what you bye”

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Posted 3 years ago

“On February 6, 2021 I placed an order with Amazon that was sold through a 3rd party (Home Hardware GMR 20-1999 rue Nobel, Sainte-Julie, Quebec, J3E 1Z7). The order I placed on February 6, 2021 was for 2 Units of 2x4L of Alaskan Liquid Ice Melt as stated on my order form and also on my invoice. I only received 1 unit of the 2 units as per Order 701-1465978-9593013 and Invoice: INV-CA-216147530-2021-5083. Both state that I was ordering (2 Total Units) of 2x4L Liquid Preventer Ice Melt. Cost including shipping and tax, TOTAL INVOICE= $100.11. I was comparing this to walmart.ca -Alaskan Ice Preventer 4x4L =$89.97 Shipping & Handling included plus tax = TOTAL INVOICE of $101.67 or Costco.ca - Alaskan Ice Preventer 4x4L containers $69.99 Shipping & Handling Included plus tax = TOTAL INVOICE $79.08. I do check the pricing and Amazon is always very competitive with Walmart. WHY WOULD I AGREE TO PAY $100.11 for only 2 x 4L ($50.05 per 4 liters) when I could have purchased it at Walmart 4x4L for $101.67 ($25.42 per 4 liters) I ordered from Amazon because I expected that I was receiving a total of 4x4 liters of Alaskan Ice Preventer, comparable to Walmart prices. After numerous conversations with Amazon Customer trying to resolve this issue, I received today a generous coupon from Amazon. But let me be totally clear, it was only Amazon that issued the coupon to me NOT the 3rd party (Home Hardware GMR 20-1999 rue Nobel, Sainte-Julie, Quebec, J3E 1Z7) they have done nothing but take my money and run. So, my advice to everyone be very careful when you are dealing with a 3rd party through Amazon. I would suggest to never purchase anything from Home Hardware GMR 20-1999 rue Nobel, Sainte-Julie, Quebec, J3E 1Z7. I will give AMAZON a 5 STAR rating! I will give Home Hardware GMR 20-1999 rue Nobel, Sainte-Julie, Quebec, J3E 1Z7 0 Star Rating!! These people are scammers!! THIEVES!!!”

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Posted 3 years ago

“I have been an amazon customer for at least 3 years.I am a prime member. I received one package and the product was an empty container with the lid broke off. This was a bottle of colloidal silver. It was literally empty and no lid. The delivery person gave it to me with an opened package(wasn’t even closed packaging at all) and was so wet when he handed it to me he said your products are wet is this ok and walked away! That’s when I realized the products were damaged and the empty bottle of colloidal silver. Another shipment came it was a chew supplement for my dog(Glandex chews) they were all squished and they were useless. The container was bent too, looked like it got squished in the shipping. You can only get Glandex chews on Amazon that actually ships to Canada. I placed another order yesterday was a total of. $74 and one of the products was supposed to come today and the rest on Tuesday. I went to see if it shipped but I couldn’t get on and it said they closed my account and to call customer service, I did but they had no idea why and told me someone would get back to me about it but didn’t. Don’t even know if they will arrive even though I already payed for it. And they charged me $53.20 and I didn’t even order anything for that. I used a gift card instead. But that charge went on my account and I called and told them that I wanted the refund for what they charged me for nothing, they said they will do a refund but that never happened. Now I can’t get access to anything that I ordered in the past and any info at all on my account but they didn’t give a reason for close the account! VERY UNHAPPY with Amazon”

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Posted 3 years ago

Amazon Canada is rated 1.5 based on 448 reviews