Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.55

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with a third party seller on Amazon. One globe of a three globe light was the wrong colour. The third party seller wanted me to pay to have the item returned. (so about $100 to ship back an item that was about $200). Amazon chat told me that the third party sellers will not refund the money if I put a negative review. So I requested that the seller just replace the globe that was the wrong colour. This has been going on 7 months now and I can't call Amazon.ca to get this resolved. I've stopped buying from Amazon.ca and started ordering through Bed, Bath and Beyond, Aosom.ca, Lowes and Home Depot. They all give really good customer service even during Covid.”

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Posted 4 years ago

“Amazon Canada claims to have free shipping for Prime members but has now come up with the "Add on Items" Whenever I try to find ordinary items for a reasonable price, It is an add on item, so I would have to order two. The rest of the similar items cost more than buying at other stores. Now, some items have international shipping charges, prime member or not. It takes forever to find anything to buy now. Also, some things have been taking two months to arrive. I used to order often. I think I may slow it down.”

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Posted 4 years ago

“Credit card was stolen on amazon with a new account started. I was charged for prime membership and even as proven owner of credit card they would not cancel my number off the stolen account said i needed to log in under stolen account email address🤦🏼‍♀️ Had to cancel my credit card in the end”

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Posted 4 years ago

“Amazon has been doing very poorly with its deliveries. Amazon is using Intellicom Express and either they suck or Amazon is using them to get away with delayed shipments. Promised items that don't arrive the day it to be delivered. I personally will put a halt to my ordering from Amazon.”

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Posted 4 years ago

“Absolutely useless company. They lie left, right, and center. "Your parcel will be there as stated" Should have been here Thursday, got an email Friday saying 'it might be late'. New delivery date 10-14 days from now. AVOID THIS BAND OF LOSERS!”

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Posted 4 years ago

“DO NOT TRUST THESE PEOPLE. Lies everyday. I was told my "in stock" order was to be delivered by Aug 28. They broke the order into 4 parts, shipped 1, have sent a 'we're going to be late' email for 2, but haven't done anything about the third one. I tried to log in to see what was going on. THEY LOCKED MY ACCOUNT! I CANNOT EVEN GET THEM TO REMOVE THE LOCK AS I DON'T KNOW WHAT ITEM MAY HAVE BEEN PUT ON HOLD. I cannot check to see what it was AS I CANNOT LOGIN!!!!!!!!!!!!!!!!!! Avoid these scammers, you will be happier ANYWHERE else!”

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Posted 4 years ago

“Great service fast shipping with Prime membership . there is good help with questions that are answered by other consumers that had or have the product related and not salesmen , so this provides real opinions or statement . overall i love it”

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Posted 4 years ago

“I ordered an item since 12 July & it's 21 August today & still undeliverable but on its website! What a stupid website for Amazon.ca. Even spoke to 3 different supervisor, latest Terry said: "I'll personally follow up with your order" but never heard anything from her @ all. Moving shortly & developed an infection from not having the item.”

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Posted 4 years ago

“I decided to start selling a sample of my handmade products on Amazon.ca - I signed , up for Fulfillment by Amazon and shipped 75 of our facial serums to start. The serums sold fairly well, even though my margins were much lower on this platform. I sent another 25, as the one kind was out of stock. The 25 serums arrived at the fulfillment center in July 2019, never to be seen again. Those 25 facial serums, though said, they were inside the fullfillment center, never have been returned or never did appear in the amazon.ca seller central listing. After many, many times of contacting Amazon.ca about these missing products, it was never an answer, just a generated email, that directed me to do more, to find my facial serums. I have cancelled all my amazon accounts and would never do business with this company again.”

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Posted 4 years ago

“Amazon now filters your reviews so they decide if your reviews is ok or not.”

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Posted 4 years ago

“I’ve been a customer of Amazon.ca and have ordered almost a hundred items from them over the years. A few weeks ago I ordered a Tartan Tape Dispenser from Amazon.ca. When I opened the package the product was completely dusty with a crack at the top. It was DEGUSTING! So I complained with pics, returned it and t ordered another one. Viola! The exact same one was sent to me. Except this time sand was falling off the dispenser onto my desk when I took it out. I chatted with Chnmay in customer service and related the problem and requested to talk to a supervisor. Chinmay refused, said “the decision of the supervisor would be the same as mine.” I asked again, and Chinmay refused again. Chinmay would not let me talk to a supervisor. Chinmay made the decision that I’d just get a refund. So I kept this chat on my computer for anyone interested to read. Amazon.ca let somebody like Chinmay to handle customers’ problems. I used to like Amazon, but now Chinmay made me change my mind.”

Amazon Canada 1 star review on 24th July 2020

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Posted 4 years ago

“Amazon prime is great, fast deliveries and right at the door, they send you an email notification as soon as it gets delivered”

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Posted 4 years ago

“I used my credit card few years ago to buy few items from their website. The decision I regret. Although I didn't use their services anymore, I was charged few days ago for prime membership. They are stealing my credit card. Be aware from these thugs.”

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Posted 4 years ago

“For my first several orders, )products that came from Amazon) the service was great, the latest product THEY sold me, comes from China, via YunExpress apparently, tracking said "Delivered" 3 days ago...NOPE, not to me or my house!! And now I'm getting ZERO customer service from both Amazon AND the seller in China, nothing but garbage!! I can't even access information on Amazon to get proper customer service, and they don't want to hear about my issue all it says is, wait 3 days and then contact seller...well, I DID buy it from you so... and the seller in China just says stupid things like "Did you check your mailbox?" then "well, contact your local delivery service" WHAT DOES THAT MEAN??? you sent it via YunExpress and Canada Post and any others here have NO idea what tracking number that is. Absolutely and completely disappointing in the service all around”

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Posted 4 years ago

“I always have wonderful experience shopping with amazon I recommend it It’s easy . Fast and reliable”

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Posted 4 years ago

“Misleading Advertising - Do Not Purchase! The product was advertised as 4 face masks per package. I ordered two packages but there was only 1 face mask per package. I contacted the seller (in China) who indicated that they only sell them 1 per package. The seller offered me a rebate of $2 CDN. This will be my last purchase from Amazon. I will return to brick and mortar stores so that I can see what I am buying. Note: Amazon Canada would not permit me to post this review on their website. They just want to silence anyone who criticizes (justly so) their false advertising and zero customer service.”

Amazon Canada 1 star review on 4th July 2020

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Posted 4 years ago

“There is no customer Service Don’t waste time but some where else!!”

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Posted 4 years ago

“Shipment packaging! A tiny eyebrow pen shipped in a Large box stuffed with brown paper Doesn’t amazon care about our environment a little bit?”

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Posted 4 years ago

“My items never arrived ...... :(((( So unhappy with the service of Amazon.CA Amazon.ca is happy to take my money, but does not have the integrity to ship the product ordered. Never an answer, attempted multiple time. Never a response, not by phone, email, messages, NOTHING No product arrives Must ALL be hiding behind their liberal COVID mask. DO NOT ORDER FROM AMAZON.CA”

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Posted 4 years ago

“I really miss dealing with Amazon in the U.S., they stopped delivering to Canada well I guess more than a few years ago now, but they use to. In fact generally speaking I way prefer dealing with American sales reps and company's over Canadian sales reps and company's any day. Don't get me wrong there's plenty about Canada I prefer to the U.S. but sales isn't one of them. Dealing with an American sales rep. especially thru the American Amazon is always, ALWAYS a real friendly experience (I know, it's global now, but I always insist I get patched thru to the U.S.), it's like going back in time to when the seller made the buyer's satisfaction seem important; yeah, a long long time ago customers were always right and losing one mattered, and you could return things hassle free. In fact, in my experience, each and every time I wanted to return something to Amazon.com they said just keep it and we'll refund your money. In Canada, the the reps and company's have become so money grabby and good luck making a return; when it comes to money Canadians are like dogs with bones. For many years I've been ordering from American Amazon and then driving all the way to Blaine to pick up products via the postal box I rent; chiefly my hair dye products, the boarder guards think I'm nuts, until I point out that on the American Amazon a tube of this dye is $8. where as the very same tube on the Canadian Amazon is $100. I buy 3 at a time so the difference is $24. U.S. to $300. CAN, clearly worth the trip! With boarders closed I'm back to Can. Amazon and as others have pointed out, if anything goes wrong, due to COVID there's nobody to contact, their phones are down. It seems that other company's such as Walmart for example have figured out how to have phone calls funneled to workers who talk to you from home, but Amazon.ca has not figured this out, they've simply shut everything down; they're still taking customers money though! Anyhow good luck with returning anything during best of times they're dogs with bones when it comes to money.”

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Posted 4 years ago

Amazon Canada is rated 1.6 based on 421 reviews