Amazon India Reviews

Name: Amazon India
Rating: 3.88

3.9 Rating 1,767 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 14th April 2025

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unprofessional staff, thugs, fraud company. My ordered products (for which I made advance payment) were not delivered; instead, a different product was provided; despite several calls/emails (with pictures of what was sent and what was expected), no one on the Amazon team is listening. The customer care team shut the call on my face and didn't let me explain my point. Highly disappointed. I hope my message reaches to the top so that they know what their field teams are doing.”

Amazon India 1 star review on 21st May 2022

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Posted 2 years ago

“A seller named Times Stationers Private Limited is cheating customers with amazon employees. Recently, I ordered a EPSON printer but I received an electric Jar for 22000. Amazon is a fraud platform for fraudsters. Don't trust them. I have filed a complaint in National Consumer Court (Case#3500002) as Amazon is helping me in returning the product which I never ordered for now a person mentally stable would ever pay Rs. 22,000 for an electric Jar.”

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Posted 2 years ago

“Its very poor quality product . he replace defective product again and again at the time of refunding he hide the button of refunding due customer not possible to process further its very irrorated”

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Posted 2 years ago

“Pathetic delivery service. And this is not from one experience, seven out of 10 experiences I had with their delivery was bad. and this is when I am a Prime customer”

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Posted 2 years ago

“Delivery service very poor Too much delay Waste Delivery commitment Worst service”

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Posted 2 years ago

“My order hasn't been delivered even 2 days after the delivery date”

Amazon India 1 star review on 7th May 2022

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Posted 2 years ago

“I bought phone in Amazon but they sent defective product I request for refund but they are ignoring please don't buy anything in Amazon”

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Posted 2 years ago

“I had placed an order of an air cooler on26th April, thereafter on29th april the delivery agent came at wrong location he was denying for doorstep delivery,so I went that location where he was stood,i request him for door step as the product was very heavy weight,then I called to customer for further support,but they also not able solve the issues as well as not that much supportive. It very worst services,which providing by the Amazon,there no any control on delivery agent or their system,now I am very disappointed and cancelling my order For 2nd delivery attempt got an msg on my mobile that they are unable to contact,but I didn't receive any phonecall or msg”

Amazon India 1 star review on 1st May 2022

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Posted 2 years ago

“Amazon is Getting Fraud Nowadays.. Please be make sure that, you make unboxing video after receiving any product. Because if they sent you wrong product and you return back then it will be in seller's favour. I ordered crocs slipper(3000 rs) and they sent me Aqualite (300 rs). I have called many times to cc service but they are in seller's favour. And at last they kept my slipper as well as 3000 rs with them. I lost my slipper as well as 3000 to Amazon. This is reason behind uninstalling amazon”

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Posted 3 years ago

“worst , pathetic , ethicsless and what not. Lures customers with fake offers , and fails everytime to meet the given commitments. Customer service is a joke at amazon. I have plenty of experiences with amazon and yeah , its my fate that im a prime member. plenty of instances where customers concerns are on toss. this is just a third grade company and its commission centric company. somany instances 1. refusing the home delivery. 2. when i tried with pick up point option , has to visit the pick up point multiple times for a single delivery. 3. posting fake offers with unreasonable conditions , that would be hardly found on the conditions page. there are somany such things.”

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Posted 3 years ago

“Day by day you going down, and noe you started frauds also. I ordered some ittms for me, but there wre are issues with items, that’s the reason to replace that and get item which i need but amazon said that there are no another size available near saller, so have to return items and get your refund. In that case I applied for refund. When i got my refund I ordered again my items worth Rs. 1400, but at the sane time egen my order booked and as I made my payment for this transaction, my account was gone on hold. I can’t login to my account and track my order. Amazon said my order will deliver to my or you get refund. But non of these happen. Amazon miss guiding me from last one week. And now I have to take legal action against amazon with the transaction I made with amazon.”

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Posted 3 years ago

“Amazon India is not accepting international credit cards and is not forthcoming about it. I have been hearing that it is a technical issue that is being resolved for last month or so . If they can't accept international cards like Visa/Mastercard please say so clearly. don't beat around the bush It did work well for last few years but something seems to have gone wrong since the Visa/Mastercard RBI Controversy.”

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Posted 3 years ago

“Amazon Delivery issue all the time and its service is to worst always and amazon cancel order by its own. its worst site.”

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Posted 3 years ago

“I was one of those regular and loyal customers of Amazon. But recently services of Amazon has become pathetic The delivery executives are so hopeless that they mark it as delivered without even delivering. And some times they don't even read the address. Deliver to someone else and mark it as delivered. Customer service also has become pathetic. Earlier Amazon used to sort out the issues immediately These days they also do not do anything about their service. It's probably time to switch to Flipkart”

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Posted 3 years ago

“I have placed order with amazon and altogether 6 items get cancelled one by one. They are saying item damaged. I don't understand how order dress can be damaged. Birthday plan got spoiled.”

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Posted 3 years ago

“Stop asking for otp during delivery... Nobody cares abt low price delivery so much to give otp and receive it.. It's really bugging me so much that i think twice before ordering on Amazon.”