Amazon India Reviews

Name: Amazon India
Rating: 3.88

3.9 Rating 1,767 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

Questions

Metrics

3.9

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 14th April 2025

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some records and books, very happy with the purchase”

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Posted 6 years ago

“Very quick delivery and easy returns.”

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Posted 6 years ago

“I have never had any problems with Amazon so am disappointed with their bad review on the "Rip off Britain" programme on BBC One.”

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Posted 6 years ago

“Super happy with how fast there delivery is and well packaged easy returns and customer service are happy and helpful”

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Posted 6 years ago

“Quick delivery and easy returns.”

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Posted 6 years ago

“15% off in subscribe and save is great”

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Posted 6 years ago

“Amazon is my go-to online shop. The prime feature is what sells it most for me, as I can have items delivered within 24 hours. I also find goods to be well priced, and find most things to be cheaper on Amazon than on the high street. The customer service is excellent, and one time when an item wasn't delivered (courier said it had been), I received a refund promptly from Amazon. The agent was very helpful and efficient. The app is easy to use. Overall, great shopping experience.”

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Posted 6 years ago

“Allways great service and great products at reasonable prices”

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Posted 6 years ago

“good delivery and price on web site”

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Posted 6 years ago

“easy to use, everything available at a click”

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Posted 6 years ago

“There service is excellent”

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Posted 6 years ago

“Good range of products, great delivery, can just be hard to decipher where to get customer service information from.”

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Posted 6 years ago

“excellent service.very prompt delivery”

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Posted 6 years ago

“Very quick process and easy to use”

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Posted 6 years ago

“Good service.”

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Posted 6 years ago

“Good stock availability, online site works very well and great customer service”

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Posted 6 years ago

“Excellent website and purchases arrive quickly and in excellent condition”

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Posted 6 years ago

“Quick delivery!! Happy with the products received :)”

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Posted 6 years ago

“Quick delivery, ease of use.”

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Posted 6 years ago

“I have had several orders from Amazon and I'm always happy with the process from start to finish. I've always been well informed on the progress of any orders I have made and fully intend to shop with Amazon in the future. Great prices too”

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Posted 6 years ago

Amazon India is rated 3.9 based on 1,767 reviews