Amazon India Reviews

Name: Amazon India
Rating: 3.88

3.9 Rating 1,767 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 14th April 2025

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received it.IWant my refund of it”

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Posted 2 years ago

“Fake company do not buy from Amazon. They are cheating customers”

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Posted 2 years ago

“Big no no for Amazon India. Their customer service is terrible. They delivered wrong product. Once I returned it, they didn’t give me refund and stated I need to return original product. How can I return original product if you sent me the wrong product. Please people stop buying from Amazon India. I don’t think Amazon care about their reviews or they have interest to improve their service.”

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Posted 2 years ago

“I recently ordered 6 Room heater through Amazon India. Out of 6, only 1 room heater was delivered and that too without manufacturer's box. I raised complaint on this delivery issue. I was told that the investigation will be done on it. After a week when I enquired, I was told that the items were delivered as requested and they can not do anything on it. But 5 items were missed in the delivery. I tried to contact customer support multiple times, my issue was not addressed properly. Without even providing proper answer they disconnect the call telling that that is the max they can do on this order. I think they have been trained this way if any delivery issue happens. I found that Amazon India did not bother if any delivery issue happens on the items ordered. In my case I am not sure whether my order was not handled properly at their Warehouse or it was mishandled during the delivery transit. I was under impression that Amazon India will take the full responsibility till the ordered Items are delivered to the destination address. But Amazon India is not bothered to take any responsibility on the missed delivery. I have been making lot of purchase via Amazon India with the hope that it is secured, and the delivery will be handled properly. I am also an Amazon Prime member. All my previous orders were delivered properly. I realized that if any issue happens on the delivery, Amazon India will not bother to handle it for us. After his purchase I am totally disappointed with the irresponsible customer service provided by Amazon India. Hence forth I decided not to purchase any items through Amazon India. Be careful while making purchase via Amazon India. They dont bother to address our delivery issues if something goes wrong in the transit. Stay away from Amazon India.”

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Posted 2 years ago

“I ordered 3 products from this amazon, i received only 2 products except sand disk pendrive for Rs. 2229. They told me to wait 5 days for investigation and approval until 13th oct 2022. And now they telling we cannot help on this. What is means amazon where is my product and When i called specialist he hanged up the call and lost my money. I have video proof but no use, i will never go to amazon again. I'm dam sure there is no use to give review here, indian people will aware of this garbage service, people please buy offline if product is more cost, there is no guarantee here bze i lost my money too”

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Posted 2 years ago

“Unfortunately without noticing the label "renewed "I bought Samsung A10 , now hearing complaint while speaking and lot of other complaints too..the adapter is also very older one ... I demanded for a replacement but customer service people not allowing.. Please be aware...”

Amazon India 1 star review on 30th November 2022

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Posted 2 years ago

“Don’t buy from Amazon india delivery is worst everything Amazon india from product quality to items delivered is at it’s worth it’s like on snails pace and in the end you end up not receiving the product quality is low being a international company I’m disappointed in the products and delivery service don’t buy from them save your self a hassle”

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Posted 2 years ago

“I am American citizen living in New York area for the last 35 years. I am a big shopping customer in USA For Amazon, whole foods. Always very positive about their services, never complained. I visit every year India during winter seasons. Use a lot Amazon India, during my stay. Two days ago my wife ordered under garments, unfortunately because of confusion,she ordered wrong size. Even before opening the inside package, she realised that it's wrong size. Yesterday evening I contacted customer service , the lady refuses to talk to me in English. I explained the situation of size issue. She flatly said this cannot be returned or exchanged. I wonder, what kind of services Amazon India is doing in India. It's not the money, simple courtesy I expected from a global online commerce giant. This is very shameful to me being an American citizen that an American corporation is doing these types of business doing in India. I am going to write further in various social media on my return to NYC.”

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Posted 2 years ago

“Amazon is one of the worst shopping site. Fake they don't pay anything refund after taking the return products. Many times I faced it. Faking customers. Please don't waste your hard earned money. I called 50 times for 299/- refund. They sending fake cheque in some name but no money cleared. Please note they are closing Amazon.”

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Posted 2 years ago

“worst service ,ordered a washing machine ,delivery agent was so rude,not delivering the product ,amazon not cancelling the order, escalated three times ,contacted customer care thrice ,no solution ,looks like amount lost ,even i was a prime member,my suggestion is that dont buy prime membership or any products through amazon ,you may lose money”

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Posted 2 years ago

“I had ordered from amazon music system and it was delivered but only problem is the delivery person took extra 1000 rs from us even after knowing the cost and did not return back the money and when confronted he denied it saying i had given the correct amount. Not expected this at all really a very bad experience”

Helpful Report

Posted 2 years ago

“India's Largest Fraudulent Activity Selling Platform Missing a Installation CD Issue. Nobody Take Responsibility. Customer Care All Are Well Trained And They Manipulate With Me. Only One Reply, We Are Helpless. I am Asking every one is it fair replay Top To Bottom Sab Ke Sab Chor Hai Including Customer Care,Account Department with Management Fraudulent Activity All Are Well Trained And They Manipulate With Every Customer.”

Amazon India 1 star review on 11th November 2022

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Posted 2 years ago

“Lately, Amazon India has been very very very bad. Close to terrible. I didn't say much when the delivery chaps would fling the parcel down ( two of them , not all ) , or leave the gate open and not close it. I wouldn't bother if Amazon prime tv was hopeless. Continued to pay for a year. This year I decided to not continue with prime. And I've had to pay dearly One item that was ordered on the 27 th of October never arrived, cancelling it was an issue. Most reps are terrible. Now and then you'll get a good one. And now another item is late. They claim it'll come on the 19th of Nov, that's almost a month. For this kind of service, think it's best to move to another online service provider. Well Amazon it was fun while it lasted. It's not me, it's you. Avoid Amazon India if you want quick seamless delivery.”

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Posted 2 years ago

“Worst services guys don't trust this people, Two incident once I purchased juice jar it was not meeting quality parameter so I placed for return no one called nor the order was picked up. Recently I bought a product which was delivered Nov 2 , got delivered with in 2 to 3 days now when I returned because of the small size, we are on 10th still not picked up . My question his when a product can be delivered with 2 to 3 days. Why can't it get picked with same timeline. When called customer care they are saying it will get picked on 12th Nov. Stop trusting this people and look out with other services who are better.”

Amazon India 1 star review on 10th November 2022

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Posted 2 years ago

“Experiencing pathetic services from past few months. Items is showing delivered whereas we have not evening received the order. After multiple times calling them, they say we will contact seller and after 5 days we will process refund. For refund also we need to call them n all..They also assure to call back but never ever received the call.”

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Posted 2 years ago

“New Type of fraud by Amazon, wrong commitment on mail . Product return on 16th Oct 2022. But return not got . I call on 1-11-2022. and again return initiated by Amazon staff Mr Robin.return should be received till 6th Nov 2022 before 11.59 pm. But still not received. Again I called to customer care they told that refund was not initiated by Amazon. Today your refund stared and you will receive within 3 to 5 working days. Think they people just misguided me since 1 month.”

Amazon India 1 star review on 7th November 2022

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Posted 2 years ago

“As a Prime customer they gave me pathetic service from Amazon. Fake Estimated date displayed from Amazon app and almost month period to deliver the items. And from the amazon customer executive said that we need to cancel the items and re-order the same items. We all need to repeat the purchase order. Dispointing customer service support from Amazon.”

Amazon India 1 star review on 5th November 2022

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Posted 2 years ago

“Fellow Indians using Amazon for years may too have realized that its customer support has been rapidly down spiralling in India. Amazon India’s Customer support is becoming more and more agonizing. A company which claims to be Earth’s most customer centric company, now just places the customer in the centre and harasses and abuses them from all directions ! So much so for being Customer Centric now ! From Oct-22 they have disabled replacement/return option as well. You can click on it, go through the usual fill-in of boxes and tick-marks and after submit you shall realize that replacement/return no longer works. Now, it's just a corrupt company with no customer support. They just appreciate your patience & ask you to have some more indefinitely. For the last defective product they delivered, 8 picks were scheduled by Delhivery, 4 times they promised refund if the next pick up fails, talked to 12 of their executives, interacted with 17, twice filed complaints with National Consumer Helpline, and then in Consumer Commission. Amazon India brazenly violates Consumer Protection Act 2019 & Consumer Protection (E-commerce) Rules 2020 now. Note that 2020 rules make it mandatory for e-marketplace operators to provide for return and refunds.”

Amazon India 1 star review on 3rd November 2022

Helpful Report

Posted 2 years ago

“Poor customer handling. Amazon is an international based dealer but the way they handle customers is pathetic. I’ve been waiting for one of my order for the past 10 days and their delivery boys are so unprofessional that they contact us and say that the address has been mentioned wrong so they will come by tomorrow. But to our dismay they have not reached till the date and this is really disgusting. It was a really urgent order that I placed. Also I’m unable to cancel the order. Same product was ordered by me earlier and due no delivery I had to cancel it. The refund for the previous order has also not been received. Really disappointing and poor application to place orders.”

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Posted 2 years ago

“customer care number 7001818022 online shopping centre Refund issue solve call now 24/7 days available issue solve”

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Posted 2 years ago

Amazon India is rated 3.9 based on 1,767 reviews