Amazon India Reviews

Name: Amazon India
Rating: 3.89

3.9 Rating 1,759 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 19th January 2025

Amazon India 1 star review on 18th October 2024

Anonymous

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have made the prepaid order in amazon. Without delivering the product the status turned to delivered. Customer care executives also answering irresponsibly. i didn't received the product and money back. amazon cheating people in the name of great Indian sale.”

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Posted 2 years ago

“Worst shopping app ever, once placed orders are getting canceled, delivery partners and customer support team is so rude, they don't have any sense how to talk, my orders are not getting delivered and there's no refund given by amazon..worsttttt worstttt app. Please stop shopping from the app, i have wasted my money, my time over this app”

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Posted 2 years ago

“Amazon customer care number...6372/1312/02//..all tipe service Full refund issue helpline team call now..6372.1312.02.. Full information about service team..”

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Posted 2 years ago

“Amazon customer care number = 7865842884 , Call this helpline number+ Shopping 🛒 or Amazon pay, contact now every day”

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Posted 2 years ago

“Very bad and ridiculous service... Product is not delivery on time in metro city also.. Try to fool people by commit date when purchase product and after payment it changed with 3to4 days far.. Customer care support is worst...they have no sense...how to handle complaint..they only apologize, not try to resolve concerns.. For me..I was logged out and uninstall app.. And recomend others to stop shopping on amazon..with sharing my experience.. Also using my influence on social media, inform people to stop using amazon shopping.... Third class service provider...”

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Posted 2 years ago

“How to contact Amazon customer care number, 7866-82-4019 all information payment issue call now..”

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Posted 2 years ago

“The most disgusting experience with Amazon India. My stuff was too be delivered yesterday and their agent called to say he had a flat tire and won't be delivering yesterday. The next second Amazon updated status as "incorrect address" despite being an Amazon customer for a more than a decade. Then the customer service rep promised delivery by 9 am. Again Amazon failed to keep its promise. The second agent Hemant was least bothered to help. The delivery agents don't take calls. Amazon has become the next version of a glorified Indian dhaba. Disgusting services and standard excuses. Amazon India you suck!!”

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Posted 2 years ago

“Lousy customer service and lousy upper management from CEO and down the chain. They held my account because of no fault of mine. Won’t even tell me any reason for last two months. If you are doing business with them dump them in India. They are a lousy company.”

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Posted 2 years ago

“All the home appliances are refurbished. If you will inspect properly there will some dent and open box inspection is best way to cheat because in a minute you can’t inspect everything and after that there will be no replacement or refund.”

Amazon India 1 star review on 1st September 2022

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Posted 2 years ago

“Customer rep blew me away by giving me a fake email id cs-reply@amazon.in which did not bounce but replied to my email saying "This email ID is no longer in use." This is actually a false positive in my observation as since the email hasn't bounced, the email is valid just that Amazon will not reply to it. However, if you want to sue Amazon and their customer rep explicitly gave u this email address, then u can use it in court as material evidence of your notification to them.”

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Posted 2 years ago

“Amazon Customer Helpline Call Now 736.49.941.02.Meesho Customer Helpline Call Now 736.49.941.02..Amazon Customer Helpline Call Now 736.49.941.02.Meesho Customer Helpline Call Now 736.49.941.02..”

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Posted 2 years ago

“Amazon Toll-free Number 91-8638955O75”

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Posted 2 years ago

“I bought some masala and pulses from Amazon fresh online. They are charging beyond MRP. As sambhar masala is worth₹ 34 in their Bill they are charging ₹50. Same is for Rice.”

Amazon India 1 star review on 18th August 2022

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Posted 2 years ago

“Amazon customer service teams not knowledgeable, not understand customer Concern and problems, not able to solve customer issues recently, I placed order from Amazon.in website, I did not getting My order after that I talk with Amazon customer service several times but they didn’t solve issues I still did not get my ordered recently I talk with these agent Atul , mukul, monika, ashish , prabhakar I got very bad customer experience from Amazon.in . Finally I decided, I am not buying products from Amazon.in because they waste my time and money.”

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Posted 2 years ago

“Thank you. Excellent as always! Great service and quality products.”

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Posted 2 years ago

“No option to give zero and only thus putting 1 star.. the worst customer support ever seen online. Flipkart has much better customer support. The so called customer support team is a bunch of waste hiring. Amazon has shown 1 day delivery and will collect cash from customer and the next day will change the delivery from 1 day to 1 & 1/2 months of fast magic delivery.”

Amazon India 1 star review on 4th August 2022

Helpful Report

Posted 2 years ago

“I booked ashirwad ghee required urgently for a festival, in amazon fresh with delivery by next day. I paid money also along with booking. Even after 6 days, neither there is status update from amazon, nor any refund. Customer service is very rude and pathetic. They cut the chat and calls abruptly when questioned about no delivery. Very bad business practice by amazon.”

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Posted 2 years ago

“Amazon Customer Care Number 07863965670 %% 08260251948 Amazon Customer Care Helpline Number 07863965670 // 08260251948 Amazon Customer Care 24×7 Helpline Number 07863965670 %% 08260251948 All Shopping Refund and Return Related Problem Issue You Can Call Customer Care Number.”

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Posted 2 years ago

“We ordered an item and they says that it cannot be return. Never trust Amazon. Choose any other site instead and don't recommend it to anyone”

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Posted 2 years ago

“Be careful while purchasing any appliances from Amazon online. Once product delivered after that Amazon dont refund or exchange that products. I had very bad experience day before yesterday I bought Elica chimney and that was not the model which I want Amazon refused to take my call. I called customer care several time and they told that they dont have refund or replace policy. And Amazon customer care agent was showing bad attitude and ignoring my call. Amazon customer care is nothing but rowdies sitting to handle customers.”

Helpful Report

Posted 2 years ago

Amazon India is rated 3.9 based on 1,759 reviews