Amazon India Reviews

Name: Amazon India
Rating: 3.93

3.9 Rating 1,725 Reviews

77 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 11th November 2024

Anonymous

Amazon India 1 star review on 27th October 2024

Vipin Roy

Amazon India 1 star review on 19th October 2024

Amazon India 1 star review on 18th October 2024

Anonymous

Amazon India 5 star review on 9th September 2024

Nima

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had ordered a mobile under exchange program. Delivery guy cancelled ordered because there is a small scratch on old one. I said I will pay the balance amount please deliver the mobile & he refused citing policy & cancelled the order. When customer is ready to pay the balance amount what is the problem? This adds reordering work to customer & waiting for another 2 days. Amazon also has to go through a whole cycle of delivery rework again. In what way this policy helps either customer or Amazon??? Offlate Amazon policies have become dumb & non customer friendly. I also lost the Amazon sale credit card offer which is not available now if I reorder it. The is no more attractive to buy. Wondering how Amazon is framing such a dumb policy which neither helps customer nor Amazon!!!!”

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Posted 4 years ago

“Amazon customer care number//6289218134”

Amazon India 3 star review on 8th August 2020

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Posted 4 years ago

“Prime day Useless No much discount and Rs 129 pm Not usefull So I reject No much deals same as usual”

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Posted 4 years ago

“delieverd product was defective . And now i am slogging to get my refund . first time my product was not picked by the delievery boy and then they given me next date. In that day product was picked but a person from station in their supply chain called me on phone and said to talk to coustomer services fot writing some kind of note about the issue. and now i have became a football between them, calling one person to the other and still not got my refund of 33990 rupees.”

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Posted 4 years ago

“Amazon customer care number...7679159909 shopping India based Amazon Amazon customer care number...7679159909 shopping India based Amazon Amazon customer care number...7679159909 shopping India based Amazon Amazon customer care number...7679159909 shopping India based Amazon”

Amazon India 5 star review on 6th August 2020

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Posted 4 years ago

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Posted 4 years ago

“Amazon customer care number...7679159909 shopping India based Amazon”

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Posted 4 years ago

“WORST EXPERIENCE WITH AMAZON ..I order samsung A80 and they are doing fraud with it .. they give me used phone .. and sim2 slot is not working at all .. I ordered first time and this was the bad experience ever .. and when i put complain they told me that it was not amazon’s mistake .. like how?? You give us used cellphone worth rs. 34k and you said its not your mistake .. you making us fool .. i visit service centre of samsung and they told me all these things that this is used phone .. you think its joke .. i spent a big amount on a fake site .. return it asap otherwise i will put complain and i have a proof that its a used cellphone ..”

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Posted 4 years ago

“Me and my full family has taken amazon membership since many years and a lot of purchasing done every month. Recently I have also taken prime membership. But now I am facing many issues and i can't write all.Among them top 3 problems that I faced are : 1. Ordered Fortune dishwasher powder pack of 5 ( seller is cloud tail and its Amazon brand ). They sent fake product as outside pack was ok but instead of dishwasher detergent there is some other product. After notifying them they are refusing to refund my money back. 2. I ordered stationary item and on the delivery date they cancelled and I received msg. I have ordered that item to gift someone and in the last day I received that msg and it made me helpless!! 3. Recently in mid July I ordered Doms kit and that was also my rakhshabandhan gift . It was supposed to deliver by 31st July and from that day regularly I get an update that item will be delivered by 9pm today. And the same msg I received regularly till 3rd Aug 2020. I tried to call seller( and mail them )as well as I called Amazon customer care, also I chat on amazon customer care many times for delivery but no response!! On 4thAug I received msg that ordered delivery is extended.... What is this are they making fool of their customers??. My sister ordered Rakhi recently and all rakhis that was received were not the same that she ordered.... Such a fraud Amazon are doing ... Also , they are not at all customer friendly as still I am waiting for my refund.... many times I mailed also but no response.. I would never recommend anyone for Amazon membership!!!”

Helpful Report

Posted 4 years ago

“Worst experience Guys guys guys ! Do not buy anything from Amazon they are especially seller are making you fool by sending fake item .what actually the doing is to put fake products inside the orginal package for the company u have ordered .I'm surprised to see my product OMG ..don't buy any product guys ...and if u buy any product which lesser than 1500 in a year they dont even bother not give you the chance of right to complaints about seller 😒😒😒😒😒 I have a proof of evidence see pictures.what I received (fake cover ) what I've order (golden sand back cover ) and what Amazon India says”

Amazon India 1 star review on 3rd August 2020

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Posted 4 years ago

“Amazon is just doing fake promises of fast delivery to attract customers. they failed to fulfill their promise and their executives couldn't help you with simple task of locating a package. very disappointing service.”

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Posted 4 years ago

“Very bad experience with amazon in this time of lockdown when people are afraid of going out and doing shopping for Rakhis. Rakshabandhan is around, amazon is misusing customer's sentiments. I have ordered twice for Rakhis on Amazon but every time I received incorrect Rakhis. This is not done, we select Rakhis after keeping in mind our emotions and relation with our brothers. This is unacceptable.”

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Posted 4 years ago

“Hi Their, Who ever is taking care for this dptmnt.I have always order's many product's from Amazon.Keeping in mind the most trusted e-commerce site.Keeping trust and the mention time I am always Happy.This time the product which i order who's date was 25th July So far not received the order.When i called the customer care on 25th was not got proper information from the Customer care.Today 27th I called again to check on my parcel.I got reply and email Which was not acceptable from Amazon.This made me not to trust on Amazon for any products which they deliver.I am attaching the details for the same.If you sell the products and later you mention its out of stock after the order placed and the deliver time on the day which suppose to be received.Highly not accepted.I need the order or Will not be able purchase any products from you here after.”

Amazon India 1 star review on 27th July 2020

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Posted 4 years ago

“I have ordered rakhi from amazon the quality is very bad and got broken rakhi and no return & refund policy ......and no worth of money what we paid ..........”

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Posted 4 years ago

“I ordered one product JBL Tune 500BT Rs.3299/ and same they delivered on 8th June 2020 after 10 days I received my product through security guard as I was travelling due to covid my family was far from my place so I thought I have to see my family than headphone.After 10 days one's I received the product it was sealed and packed. when i opened that product it was completely damage. Same I called to AMAZON they said your return /refund window has been closed for that you need to speak with JBL manufacture.Then I called to JBL manufacture they said we'll not consider damage product for that you have to speak AMAZON.Again I called Amazon team they said they need denial letter from JBL team .Again I called JBL they provide one letter and same I have to amazon team and they said they'll take one week time to get back.After one week no calls from AMAZON and same I called and brief complete story of my product. Everytime I called them they hold me 30 min 45 min.Lastly we can't do it for that only JBL manufacture will do it.I said there was reason I couldn't connect the reason I'll explain you.but still not listen.”

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Posted 4 years ago

“Worst policies on Earth most customer friendly company AMAZON.in . If request is raised to replace product under warranty and on delivery the seller again send the replaced product with missing parts like its cable, adapter, original accessories, original box, then Amazon will not provide the missing parts or replaced full product. They will simply initiate refund on the product bought under festive deals and ask to buy new product again by paying the full MRP amount but not the deal price. Which is called Customer exploitation in simple words.”

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Posted 4 years ago

“Amazon India customer team is very unsupportive and customer friendly. Return policy and shipment service is very bad. They will not accept return. My personal suggestion always use cash on delivery option other wish ready for wait for refund and you have to followup customer service multiple time.”

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Posted 4 years ago

“Difference between the gaints Amazon and Flipkart with Snapdeal: Amazon and flipkart could not deliver almost all of their product to me, while snapdeal could deliver almost all of their product to me!”

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Posted 4 years ago

“I just wrote a review about a negative experience with a seller on Amazon and they didn't submit my view. I went onto mention Amazon never resolved the issue either. During COVID19 I bought some containers from a seller who sent me wrong sizes and different lids. The seller never got back to me and Amazon offered me RS30.”

Amazon India 1 star review on 8th July 2020

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Posted 4 years ago

“I was so disappointed with Amazon India service. I ordered a Mobile with prepaid and waited 10 days. But the item was returned to the seller from the place where the delivery place just before the scheduled delivery date. Spoke to the customer service agent but he wasn’t clarified with his response instead of saying the money will return to you and I can order again. It happened today and I wanting my money back ASAP and will never purchase or recommend amazon India.”

Amazon India 1 star review on 6th July 2020

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Posted 4 years ago

Amazon India is rated 3.9 based on 1,725 reviews