Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

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“I have amazon prime, gaining deliveries quickly and includes audible where I can choose from an endless list of books to listen to. If I have had any problem, Amazon has very quickly made it right, whether it be a lost delivery or a refund for a no show. Awesome company.”

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Posted 2 years ago

“Amazon always deliver when say if not earlier. Friendly helpful delivery staff. Was able to pay for my last item monthly without having to try through credit”

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Posted 2 years ago

“They have all products that i need and deliver at home fast”

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Posted 2 years ago

“If you’re looking for a company that has a 100% efficiency in delivery and returns then look no further, having used this company for several years now, I genuinely cannot fault any of their policies and trading standards. How I wish we could get them to run the country…!!!”

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Posted 2 years ago

“Good site.can find any item you need for reasonable prices.”

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Posted 2 years ago

“We use Amazon a lot and it’s delivered when it says it is driver have been friendly and had no problem with them”

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Posted 2 years ago

“I bought a hammer drill and drill bits set from Amazon today ( 18th July ) and the price was right on both items plus free one day delivery. Excellent service as always from Amazon.”

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Posted 2 years ago

“Next day delivery was fantastic and the price was good too”

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Posted 2 years ago

“Easy to find what I need”

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Posted 2 years ago

“Expected a delivery today. Received text message " You're only 2 drops away " and a picture of a map with marker. 3 hours later and various drops going away from our position ,still no parcel . Why is the tracking scheduled in Spain. Poor driver was sent every where back and forth passing drop offs.”

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Posted 2 years ago

“I like the fact that I can buy with confidence that if it’s not as advertised, I can return it, hassle free.”

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Posted 2 years ago

“Always on time. If you order something once a month the Amazon Prime is for you. It's worth to try just for access to Prime Video. The Grand Tour is a must to see.”

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Posted 2 years ago

“Very fast handling of my parcel, with a delivery the next day”

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Posted 2 years ago

“Fantastic company”

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Posted 2 years ago

“When you order anything they are prompt giving you all the info on delivery Great service use them all the time”

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Posted 2 years ago

“Well well.... I used amazon in the last 15-20 years and they let me down this time. I can say that after this, I'll never buy from amazon again, I'm done. They go around telling you that they are on the customer side, if you have a problem they care about you, your experience with them etc, totally not true. Bought a bed on June 1st from a third party seller, at first the seller sent me the wrong item ( a small double bed instead of a standard ), I sent it back on the 15th and still waiting for a refund. As they admitted, it's the courier fault as they at first they didn't update the tracking code as collected ( so for them the parcel was never collected even if I told them THREE TIMES that I had proof of collection but they didn't even care to look at that, what that mattered to them was only the tracking code ) and after the tracking number showed the parcel as in delivery process, they still didn't give me my refund. It's been now 3 WEEKS that I sent the item back and OVER A MONTH that I've ordered this item and I have no money no item and they don't care about my experience, they actually lied to me telling me that the seller told me that he will refund me which is in fact the opposite, he totally told me I would not refund me. I sent the seller a letter before action before to proceed with the court and trying to get my money back and I'll send a letter too to amazon, someone has to pay and I don't see why it should me when I did everything right and the one ( the seller ) who should not be on business at all, stil has the item and my money. Where are my rights here? Avoid at all cost”

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Posted 2 years ago

“never no problem buying or returning”

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Posted 2 years ago

“everything you need you can find on amazon and returns/refunds policy is excellent only negative issue is not been able to speak to someone if you have a query”

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Posted 2 years ago

“Great delivery time, and very friendly on arrival, great selection and choice.”

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Posted 2 years ago

“Unprofessional behaviour from delivery service who claims they left product outside without imforming us. They want police report for this. We never dealt with police so asked the team to deal with this but they let us down... This should have been dealt differently despite us being prime customer and we are suffering because of amazon delivery mistake”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,401 reviews