Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Always deliver on time . Prime membership works like magic Thanks Amazon”

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Posted 2 years ago

“I have recently had my amazon gift card stolen by hackers from my amazon account. Amazon did not even alert me to a problem with a new card on my account being used. I have used amazon for years and will never use them again when they have such disregard for their customers account safety.”

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Posted 2 years ago

“I use amazon everyday for orders business items large and small and they have never let me down with Prime i also use it to listen to great music and stations”

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Posted 2 years ago

“Great service delivery and competitive prices”

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Posted 2 years ago

“Was very good Tesco give me the good price insurance”

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Posted 2 years ago

“Brilliant service excellent app good deals”

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Posted 2 years ago

“Good company lots of products and competitive prices Fast delivery”

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Posted 2 years ago

“Best service with fast delivery to home and excellent customer service”

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Posted 2 years ago

“Always consistently good. Totally trustworthy”

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Posted 2 years ago

“Good value for money and great customer service!”

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Posted 2 years ago

“ABSOLUTELY GREAT THEY ARE A TEAM THAT I WOULD PICK ANY TIME I SALUTE YOU ALL”

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Posted 2 years ago

“Every time they deliver, mostly in under 24 hrs it's not worth going to the shops”

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Posted 2 years ago

“Fast prompt delivery of goods.”

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Posted 2 years ago

“Amazon always has what I'm looking forward. It's easy to navigate around the website. They're always prompt on resolving any issues and answering any questions.”

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Posted 2 years ago

“Excellent to deal with no problem with returns, and excellent delivery service always found drivers very helpful.”

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Posted 2 years ago

“Customer service is usually very responsive.”

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Posted 2 years ago

“First time using them, found lots of products and very easy to use and delivery was quick definitely will use them again”

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Posted 2 years ago

“Amazon are always usually my number 1 store. Unfortunately, when you ring up, you get somebody who behaves like a zombie. It used to be very good all the time. Today, l got 3 zombies in a row. So l gave up. Not good. Amazon need to improve the attitude of the staff that man the phones. ☹️😠😡”

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Posted 2 years ago

“New complaint ! 14-02-2022 *Long story short* had to return a subwoofer that was faulty, the only was i could return it was via their return label that i had to print off. I did not have a printer so after a few contacts they told me to use "PARCEL MONKEY". i did this and the item was delivered on the 22nd of Feb 2022 and they are still saying they did not received it even though the tracking shows where the item is going, where it was sent from, the size, weight and dimensions. even with all this they are saying they do not have it and i should not of used PARCEL MONKEY even though someone told me to use them. They told me i have to make a claim with the delivery company event though there is no issues with delivery as any contact i try to talk to them about this they end up saying we are not going to talk about this anymore I've answered your questions i will need to end chat. So i contacted the delivery company and they requested that the recipient send a signed document stating they did not receive the item 9 which is fair enough) So i contacted Amazon to ask for this and they said no, it's not something they do!! So now I'm stuck with being £199.99 down for the item and £15.53 for the postage cost ( Which they said they would refund) So glad my Amazon Prime expires today. Will never use Amazon again! Awful customer service and Attitude I received an item which was an aerial. Inside there was a card that said that if I gave a 5* review they would give a £15 voucher. Upon testing the item it felt so cheap and light and never worked it was awful! Felt so cheap ect reviews were 5* so I left a review taking a picture of the card and explaining it( card stated don't tell anyone or leave it in the reviews as not everyone gets it, which of course is a lie) Amazon refused the review as it was a review not only about the item but about the seller ( I said about the card In my review) and they refused it because of that. I told amazon about the card and first thing they did was offer me the £15!! I told them it goes against their terms but they didn't seem to care...not only that apparently leaving an honest review goes against their terms. Now how can we trust their reviews?!”

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Posted 2 years ago

“First class shopping experience no matter what your looking for, they’ll have on your doorstep before you know it.”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,323 reviews