Name: Amazon UK
Rating: 4.67

“Absolute idiots hours waisted on phone !!! got AMAZON credit card Amazon messed up 4 out of 5 items using prime I insisted on final bill ripped up card and paid the bill. Now the clowns bothet me constantly for 99p then £1.01 then ... but are unable to explain total incompetence.”

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Posted 4 years ago

“I’ve used Amazon for years. Always happy with the service I receive. Good prices and a wide variety of different items. Fast delivery; they offer next day delivery with prime and is always on time, even the standard delivery comes a lot sooner than expected. Communication with Amazon is always above and beyond expected. I love amazon and always recommend family and friends to use the site when advising where to get the best deal, products and prices.”

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Posted 4 years ago

“Stay away w sold on amazon for 5 years then they closed our accounts because we wouldn’t give them Our manufactures details so they could purchase for themselves. They also closed our accounts with over £500 pounds in the UK one and now fail to answer our calls”

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Posted 4 years ago

“Amazon after claiming I was selling something that was counterfeit deceived to close our account. They asked us to produce an invoice from our supplier. I have learnt by giving them the info they go direct to the supplier and purchase the item themselves to sell. They closed out account with over £500 pounds in the UK account. I have tried to make contact In different ways without any joy. We had an account for over 5 years and this is how they treat there sellers.”

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Posted 4 years ago

“Easy to use site, a lot of bargains and fast in giving refunds, a brilliant experience”

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Posted 4 years ago

“Absolutely awful. As a company we used Amazon business (uk) once, and never again. Half our order got lost and 3 months later we're still trying to get a refund, what did arrive was in an awful state - books had footprints on, others were folded in half, customer service agents have just been rude and argumentative. Will never be using again!”

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Posted 4 years ago

“Easy to use and reliable”

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Posted 4 years ago

“One item delivered and handed to me but i did not receive the package??? Other items not being left in my secure place???”

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Posted 4 years ago

“We have amazon prime and it’s been great for last minute presents etc, easy to buy, track orders and delivery has always been spot on”

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Posted 4 years ago

“Always efficient at delivering on time.”

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Posted 4 years ago

“I have never had a problem with Amazon delivering but when they try to deliver at 4.45am on the 27th of December its way too early. They rang the door bell and by the time I got downstairs they had gone. I dont know what the earliest time for delivering is but thats way too early.”

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Posted 4 years ago

“I can only speak good of them the service is very good can't fault it”

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Posted 4 years ago

“They lie and leave products outside in the middle of winter. Orders just do not turn up at all. I can definitely state I will not be using them anymore.”

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Posted 4 years ago

“I have ordered a WD My Cloud EX2 Ultra, 20 TB on Amazon.co.uk through a seller that is vouched by Amazon.co.uk. A few hours later my order was cancelled without any reasons even though the bank transaction has been authorised. I have contacted the Amazon.co.uk customer service to get to know why my order was cancelled and without any reasons. They replied to me that the seller has cancelled the order and that they couldn't do anything about it since the seller has cancelled it. I found it quite upsetting that Amazon.co.uk is vouching for sellers that have the possibility to cancel orders without giving any prior reason or just because they feel like it... It doesn't give me any reasons to trust to order in the future to Amazon.co.uk since they cannot do anything about it and they are not reassuring at all since they cannot promise it won't happen in the future and all they can say is "I'm sorry this happened to you". Thank you but this doesn't help me in this kind of situation.”

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Posted 4 years ago

“I have ordered a WD My Cloud EX2 Ultra, 20 TB on Amazon.co.uk through a seller that is vouched by Amazon.co.uk. A few hours later my order was cancelled without any reasons even though the bank transaction has been authorised. I have contacted the Amazon.co.uk customer service to get to know why my order was cancelled and without any reasons. They replied to me that the seller has cancelled the order and that they couldn't do anything about it since the seller has cancelled it. I found it quite upsetting that Amazon.co.uk is vouching for sellers that have the possibility to cancel orders without giving any prior reason or just because they feel like it... It doesn't give me any reasons to trust to order in the future to Amazon.co.uk since they cannot do anything about it and they are not reassuring at all since they cannot promise it won't happen in the future and all they can say is "I'm sorry this happened to you". Thank you but this doesn't help me in this kind of situation.”

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Posted 4 years ago

“My partner ordered some perfume that was intended as a Christmas gift. Delivery date was quoted as Sunday 22nd December. We waited in all day and watched as the tracking got the consignment closer. When it eventually arrived at a depot around 20 miles away we were informed that it wouldn't be delivered that day but should arrive on the 23rd or 24th. So that was a day wasted when we had other things to do. The tracking information didn't change on Monday. On Tuesday first thing, it stated that the package would arrive the same day. Great! My partner went to work and I stayed in for it. She received a text around mid-day saying that the order was returned by the carrier and a refund issued. No apology. So, one and a half days wasted and not enough time to get a similar product before Christmas Day. Obviously this is a busy time of the year for Amazon and their carriers but that's no consolation to my partner and a poor reflection of their tracking system. Very disappointing... She won't be using Amazon again.”

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Posted 4 years ago

“The best around. Thanks”

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Posted 4 years ago

“We ordered as gift good someone and it was delivered the next day that is really good for this time of year”

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Posted 4 years ago

“Bring your gun go skippy car insurance Am going to shov that gun up your ass wait an see or ask the polic if you want to feel the back of the shovel you may like the frying pan”

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Posted 4 years ago

“Really disappointed with amazon, they don't have any competence, don't help ,customer service terrible. Amazon are not taking serious behavior in their company now they just making money they don't care about customer.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews