Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Great service and rapid delivery using Amazon Prime.”

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Posted 1 year ago

“Brilliant company, instead of tramping miles searching for items just search Amazon uk, Next day delivery with prime and easy to return if you rarely need to, 5 star service”

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Posted 1 year ago

“Easy to use website, always receive items in a timely fashion and a good customer service!”

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Posted 1 year ago

“Been a regular customer for some years now, had a few blips with them from time to time, but they have always been put right straight away. Very pleased with their customer service.”

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Posted 1 year ago

“Lie on delivery delay date n never arrive, clueless customer service chat provider me number to be key in unfortunately keyless hub”

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Posted 2 years ago

“Love this site it has everything you need delivery is always on time and the service is impeccable”

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Posted 2 years ago

“Easy to use can post to the Amazon pick up which is so much easier for me shows me the latest offers”

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Posted 2 years ago

“Have been with Amazon for a while now, but since the beginning of the Pandemic last year they have been outstanding for anything and everthing, often with next day delivery.To this day if I need anything I no longer think of going to any store for my purchase my first thought is Amazon.”

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Posted 2 years ago

“Good reviews good prices prompt deliveries use them regularly”

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Posted 2 years ago

“Always good products, good prices, loads of choice and quick delivery.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Absolutely amazed at their prices and quick delivery”

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Posted 2 years ago

“Absolutely amazed at the low competitive prices and quick delivery.”

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Posted 2 years ago

“Generally no problems with this company. Again though I fell into the error of gaining prime delivery for 30 days with an accidental click. Why do amazon create this snare...?!! So immediately cancelled via my account so got for 30 days. They now tell me I'm not seeing enough films on amazon prime...!....but my wife already has prime and we get it anyway...!....bit frustrating to fall into their trap yet again....”

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Posted 2 years ago

“I have prime and it always amazes me how they consistently provide a delivery service at this standard. Plus great films and tv programs too.”

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Posted 2 years ago

“When using amazon prime to receive items on the same day just feels unreal. This is a great perk to have, second only to next-day delivery. It makes the cost of prime worth it to a great extent.”

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Posted 2 years ago

“Buying goods is great Deliver of goods terrible Delivery drivers are terrible- bang your door then leave parcel on doorstep which is not acceptable always leave the gates open even after opening them to enter the property would buy more from amazon if delivery drivers were more professional”

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Posted 2 years ago

“A very good Price for the game of security in my house”

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Posted 2 years ago

“I absolutely love this website I’m disabled so for me it’s ideal and great bargains can be had as well”

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Posted 2 years ago

“Parcels often left outside door although tracking report states ‘ handed to resident’ As door opens onto street parcels could be picked up by passer by.”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,323 reviews