Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,366 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently bought the Retro Game Handheld Console from Amazon.uk, and it's been amazing! My son is thrilled with it, and here's why: The console is compact and has a vibrant display that immediately caught my son's attention. Setting it up was a breeze, and with the Linux system and 64G storage, we have access to a vast library of classic games. The gaming experience is seamless, with smooth controls and impressive graphics. It supports various gaming systems and genres, offering endless entertainment options. The console feels sturdy, ensuring durability during long gaming sessions. The battery life is impressive too, providing hours of uninterrupted gameplay. I want to recommend Amazon.uk for their prompt and reliable service. Ordering was smooth, and the package arrived securely packed and on time. In conclusion, the Retro Game Handheld Console has brought endless joy to my son's gaming experience. Its compact design, extensive game library, seamless performance, and durability make it a fantastic choice. Thank you, Amazon.uk, for delivering this delightful gaming experience”

Amazon UK 5 star review on 15th July 2023

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Posted 1 year ago

“wwerasd asdas”

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Posted 1 year ago

“Make orders and transactions on your bank card without your permission - no order arrives then they lie and say it is coming then it isn't then it has you have it when you don't and then don't do anything 90 pound stolen - customer service - none they lie - avoid I placed 1 order and paid once and only did this and only got 1 item delivered they placed 2 orders at different times for the same item and said I got them I never did I have reported them to the police - they don't care another lie they have to call the police to check my crime reference number ? then it is busy try again and wait 2 months and come back to us why they have stolen £90”

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Posted 1 year ago

“Amazon a to z guarantee for peace of mind utter garbage.I am disabled and because my walking getting worse i have a damaged spine and M.S i decided to look for a mobility scooter one caught my eye on amazon it was a self folding lightweight but was £1725 but i noticed other sellers from china were selling at £985 i was a bit dubious but was backed by the amazon a to z guarantee peace of mind RIGHT? as it turns out no very WRONG.I ordered the scooter 28th april after few days was sent a tracking number was to be delivered between 12th may and 17th may,on 16th of may i still had not been sent a notification the carrier would be delivering so i contacted the seller he replied dear friend i have contacted the courier and its still in transit wait another couple days,on 18th i contacted amazon smelling a large rat the tracking number only worked on china post and said the unit no mention of what it was was delivered on 9th may to unknown address? the first agent i spoke to tried to find carrier information but could not although was established was supposed to be delivered by DHL he then sent message to seller saying the tracking was faulty i got another message from seller saying he had talked to courier and was sorting out,adifferent customer service agent tried to make sense of the tracking each time this was being passed up to senior members of staff to investigate obviously were on tea breaks throughout all this sorry episode,she then said she would make an A to Z claim this was on the 23rd may on 24th i got a reply back which deeply upset me it said AFTER A COMPLETE INVESTIGATION AN TALKING TO THE CARRIER WE BELIEVE YOUR PARCEL WAS DELIVERED TO THE CORRECT ADDRESS.(this has since been proved to be absolute bull)i was in shock they also said i should contact police and get a crime number,i luckily am not like many disabled who would just lose the money rather than fight even though stressful.i sent them a stinking email asking who were the carrier as had not been officially shared with me?when was it delivered i:e date to me where was copy of my signature for scooter? why did DHL not send me intention of delivery notification?they did not reply to this request i spoke to their customer care agent who had phoned me back next day as she had promised she sent message to seller saying he promised to refund and should do so she sent me a confirmation of this i got that at 2-30 am at 6 am got another AtoZ bull email saying they had lookied into same as last time and was still sure on 24th i contacted my bank they could not beleive rubbish amazon giving and said wait till 29th and they would issue a charge back application and as was told was almost certain to succeed.i did some further digging through EMS tracking and found my scooter was delivered to MK18 1EG which is in hunter street BUCKINGHAM 74.2 miles from my home address no further tracking information was available????????? i have been constantly telling the useless company amazon it seems a SCAM is running under their noses there are currently 11 sellers all from china all new sellers selling the scooter at vastly undercosted prices.in fact my partner did not know i had ordered this scooter and as its my birthday 30th june has ordered one for me to arrived between 18th-28th june at the unbeleivable price of £498 plus £1 p/p from an amazon chinese seller i have passed this information on to amazon i told the agent who was helping when been proved i had not received this item as i was accused of basicly stealing i expected amazon to issue you me a full full apology from a senior manager from the A to Z team did i hell on 27th may i got a message saying we have granting me a refund and telling me would be credited to my card a PATHETIC response from AN AROGANT COMPANYwho laughingly bills thereself as building the most customer centric comany the truth is vastly different not a single word of apology for the stress their incompetent company had made me endure for days i phoned them informed them i was considering going to press over this injustice the manager of customer care did apologise but said the A to Zdepartment would not do so she then insultingly offered me £20 for all the hours i had put into fighting this and my frustration, i told her to stick it.i wonder if AMAZON will actually read this and reach out i think odds about 985 to 1 lol.but the moral is dont trust AMAZON A to Z and DEFINATELY do not spend more than you can afford to lose on AMAZON who are clearly CON ENABLERS as long as they get their cut”

Helpful Report

Posted 1 year ago

“Dear Amazon Customer Service, I am writing to express my extreme dissatisfaction and disappointment with the level of service I have received regarding my recent order of a new monitor. I must emphasize that my experience with Amazon's customer service has been nothing short of abysmal. On June 14, 2023, I placed an order for a monitor as my girlfriend had to fly into the UK due to a family emergency. Unfortunately, my mother had been taken to the hospital, and my girlfriend needed to work remotely, which necessitated the urgent purchase of the monitor. Understanding the urgency of the situation, I relied on Amazon's reputation for reliable and efficient delivery services. However, to my utter dismay, the monitor failed to arrive on the promised delivery date. Frustrated and concerned, I immediately contacted Amazon's customer service on Sunday, June 15. I expressed my extreme dissatisfaction and disappointment, highlighting the urgency of the situation and the need for the monitor to be delivered promptly. I vividly remember expressing my hope that I would not be having the same conversation with your representatives the following day. Much to my disappointment, not only did I receive no resolution or explanation, but I also did not receive any response from Amazon regarding my concerns. It is profoundly disheartening to witness such a lack of professionalism and disregard for customer grievances. I find it incredulous that Amazon would send several delivery updates only to fail to deliver as clearly outlined. Moreover, the lack of accountability and responsiveness from Amazon's customer service department is simply unacceptable. It is as if your customer service team operates on the moon, far removed from the realities of timely deliveries and customer satisfaction. The inability to address my concerns, coupled with the repeated failed deliveries, has left me both profoundly disappointed and infuriated. As a long-standing customer, I have come to expect a certain level of service and reliability from Amazon. However, this recent experience has shattered my confidence in the brand. I implore you to rectify this situation immediately by ensuring the prompt delivery of my monitor today. Additionally, I request a formal explanation for the repeated delivery failures and an apology for the lack of response from your customer service team. If this matter is not resolved satisfactorily, I will have no choice but to reconsider my future purchases from Amazon and share my unfortunate experience with friends, family, and on various online platforms. I trust that you will take my concerns seriously and take immediate steps to rectify this situation.”

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Posted 1 year ago

“tesfsdfsd sa sfsfs sd fsdf sdf s sdfsd f”

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Posted 1 year ago

“Amazon deleted ALL of my reviews because I left a bad review on Lord of the Rings, Rings of Power. I am no longer allowed to leave reviews on the site. Customer service have done nothing, on several contacts, and are worse than useless. I am no longer subsribing after 15 years of Prime membership. What a horrendous way to treat a loyal customer. If you do want to review, do not review their precious TV show, at least not honestly, Amazon cannot take the criticism.”

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Posted 1 year ago

“Personally, I've had enough of rubbish being delivered, return refunds taking up to 30 days and he endless difficulties trying to sort the issues. Back to the shops for me. Too much wasted time on internet which was designed to "Save time"? That statement was pure muppetry!”

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Posted 1 year ago

“I was really looking forward to getting a new mattress through Amazon as a Prime member. However, my order was canceled for no reason, and I had to talk to one of their customer service agents. The agent apologized for the mix-up and told me to place a new order for the same mattress. But here's where it gets fishy: the price of the mattress had gone up by 65 quid. The agent said not to worry, and that I'd get a refund for the price difference, and I believed them. They even messaged me saying, "I’ve requested an amount of GBP 64.01 to the original payment method. It should be deposited by your bank/card provider within the next 5-7 business days with no issues." Unfortunately, I never received the promised refund, even after calling Amazon a week later. I can't believe that an Amazon customer service associate would lie to me like that. As a Prime member, I expect better service from Amazon. Just be careful when dealing with their customer service.”

Amazon UK 1 star review on 13th April 2023

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Posted 1 year ago

“Excellent service throughout the orders I regularly make”

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Posted 1 year ago

“i try to log on my account and amazon ask for approve (cause i log on my account) from my phone...and i received nothing on my phone,so how can i log on my account??? when i speak with someone from customer services they dont know how fix my problem...STAY AWAY...!”

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Posted 1 year ago

“I have not received a parcel (value £119.99). Amazon claim that it was handed to a resident at the delivery address. This is a lie. They will not refund me unless I file a police report. I have contacted the police who will not file a report because Amazon have no proof that it was delivered to me therefore Amazon is the victim of any crime not me. Amazon's "proof" is the order number, a delivery confirmation email and a tracking ID number. None. I have lost £119.99 and can do nothing about it. I am looking into legal action against them.”

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Posted 1 year ago

“If I could give negative stars I would. Amazon customer service is appalling. Amazon has scammers in China operating on its Marketplace and simply doesn't seem to care. These scammers are advertising relatively expensive products with 3-4 weeks delivery time. On placing an order they respond with delivery shipped and tracking. Once the 3-4 weeks delivery time expires they send a message saying product isn't available with varying excuses. Of course by this time they've held you money for 3-4 weeks and it then takes a further 3 days or so for the refund via amazon to paid back to your account. I dread to think how many times this is happening on amazon and the total amount of money involved. When you arrange for a customer services call back from amazon you simply get a lowly call centre operative with zero interest in what's going on, stating idiotic things like "well your refund is being processed". Too low in the food chain to even understand the problem. When you ask to speak to a manager or raise a complaint against amazon you get the answer that it is not possible. Wow, get that! It's just not possible to raise a complaint against amazon!”

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Posted 1 year ago

“I ordered and paid for a Brooks women's flyer S saddle advertised on Amazon UK in April 2022. It was advertised at the price of £86.0 and being sold by Amazon EU. Up till now after numerous chatbot conversation with Amazon UK, I have not received delivery of this item! Can you believe it! The last conversation I recently had with a real person who works for Amazon UK, they told me that the sale had been cancelled and my money refunded in October 2022. This information was not showing up on the Amazon app. On the Amazon app all it said was 'we'll email you with a date when the item is available '. I am disgusted with the way Amazon UK has dealt with and treated me 😡. They cannot be trusted with people's accounts. They cannot be trusted full stop! Now, the only thing I get is the Audible audio books. I cancelled my Prime subscription and don't buy anything online from Amazon. I uninstalled their app from my phone after logging out of it”

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Posted 1 year ago

“Have you observed him deleting some messages or putting the password on his phone so as you don't have access to it? Has he been experiencing very irritating mood swings every time he comes home? If so, then it's an indication that he must be doing something that is potentially dangerous or he might be cheating on you. If you want to free yourself from doubt without causing chaos in the house, then track his activities. With help of JOSE, I was able to monitor my kids and spy on my partner phone without them knowing. If you feel your spouse is texting or seeing another woman or man and you can quite get a real evidence to clear those doubts and know where you stand in the relationship. SUPPORT@HACKERSPYVILLE.COM”

Amazon UK 5 star review on 2nd March 2023

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Posted 1 year ago

“Good staff”

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Posted 1 year ago

“Excellent Company Excellent Customer service Friendly Couriers order arrived undamaged Will definitely tell family and friends”

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Posted 1 year ago

“What a disgusting customer experience and nobody at Amazon Customer Service seems to care. I have pre-ordered and paid in advance for an item as a birthday gift. There was no stock and they would update me as soon as it was ready to dispatch. A few days later I checked and there was 10 available but the price triplicated. I contacted customer service who apologised for the inconvenience caused, escalated to the dispatching department, offered me a £5 voucher and assured me it was going to be dispatched in 3-5 days. I believed them and promised my nephew he was going to have his gift soon. The days passed and I contacted them again who again apologised and asked me for another 48h. Time passed and today when I contacted them the conversation was completely different. They said there was still no stock (even though I checked days ago and the stock was available), asked me to wait until become available again and said I could cancel if I didn't want to wait. Apologised for the previous conversations being incorrect and that's it. Really? How frustrating! I was misled and lied to by two previous advisors who rest assured me it was their mistake and it was going to be resolved asap? And now no expected delivery dates, no resolution for the problem they caused and I am left with nothing. My money with them. And having to tell my nephew he is not going to have his present anymore. Disgusting the whole thing.”

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Posted 1 year ago

“Helpful not , Does not have a complaint process , apart from telling someone over the phone who says will investigate and ensure the problem doesn't happen again . Yes sure they do .That's why they have one of the worst trustpilot reviews 50 - 55 % have rated them a 1 star . I could right a book to say what i have just had to endure trying to get a washing machine from them .Numerous calls , waste of time .There staff are scripted to avoid any real factual information . They said it would be del on a date it came and went i had to contact them that day it which i was told there was a delay , spoke to someone else who said the item was damage at 3.54pm when me del was 7am - 4pm . Although they tried to del it when i was at work when i had a sat as i work all week .Then then cancel the replacement as they said they cant get stock , however nothing to do with the fact the machine was priced about £200 more expensive. So did they cancel because they couldn't get it at the lower price . Not only that they will refund me in 5-7 working days , although they have had my money for over for 3 weeks . ? They are absolute cowboys and should be reported to the trading standards . The reason for giving them 5 stars is so people get a chance to read an accurate review of what this company is all about , Look at the trust pilot reviews .”

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Posted 2 years ago

“No doubt you've already heard the stories of the appalling way Amazon treats its staff and prevents unionisation, its patent on the obvious 1-click purchasing feature, killing off local bookshops, remotely deleting paid content from users' Kindle devices, its terrible track record on pollution, anti-competitive operations, treating LGBTIQA+ books as "adult content", and squeezing sellers. Well now you can add "deleting reviews that are unfavourable to racist and misogynistic pseudoscientific authors" to the list. I'd been a customer for about 18 years, used most of their services at different times, and had written many reviews, almost all of which had many "helpful" votes attached to them. And it was me who convinced my family to get Amazon accounts. I dread to think how much money I've put into Bezos's back pocket during the last 18 years or so. I then left a review on the worst book I've ever read in my life pointing out some of the myriad problems with the it. A few months later it was deleted with only a perfunctory notification email with a broken link to their guidelines. No mention of which review or why, I had to sit through a 35 minute chat with three different "customer service" representatives to try and find out why, and all they said was they would email me. I then had to have an email exchange with someone else to finally get to the bottom of the issue. Long story short: Amazon don't allow customers to leave "spiteful" reviews. And, apparently, calling a racist and misogynistic pseudoscience book exactly what it is will be considered by Amazon's employees as being "spiteful" towards the author. Their various one-line responses were all signed with "Your feedback is helping us build Earth's Most Customer-Centric Company." I think maybe someone needs to explain the definition of the words "spiteful" and "customer-centric" to Amazon. Based on these interactions it's clear that only positive reviews are allowed on Amazon. I've now deleted my Amazon account and will be taking my Kindle to the local CEX shop to exchange it for a Kobo tomorrow. I'd like to congratulate Amazon on having the absolute worst policies of any company I've ever had to deal with (vehemently defending dead, racist authors) and the absolute worst customer service ever to boot (pushing long-time customers directly to their competition). Well done Amazon, well done.”

Amazon UK 1 star review on 22nd January 2023

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,366 reviews