Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,322 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Buy a lot from them,don’t have hardly any problems”

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Posted 3 months ago

“I fell prey to an Amazon Task Job. You are doing a commendable job (L-O(U) D-O U-I(N)/C-O-M). Keep bringing these con artists to court and forcing them to repay all that they have stolen. For assistance in recovering cryptocurrencies and money from scammers, please get in touch with (L-O(U) D-O U-I(N)/C-O-M) Asset Recovery directly.”

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Posted 3 months ago

“Ordered a day apart but received them within a couple of hours apart.”

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Posted 3 months ago

“Ordered 2 SSDs and the boxes arrived empty. Notified customer service and they told me that they will "investigate it" and get back to me in 48h. The purpose of using amazon is the fast delivery of items. I needed them today, not in one week. There was a time when if this happened, they would have dispatched a replacement same day. What will they even investigate anyway? Somebody handling packaging the items stole it, it's not like they'll be able to track who it is with the volume of order they have... Honestly a big let down. I'm for sure never ordering expensive stuff from them every again.”

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Posted 3 months ago

“Prime member...The parcel was thrown in the communal area near the rubbish shute despite i have been at home the entire day, because "i have not left instructions to ring my doorbell". I'm curious to know the IQ of these employees. I guess the delivery drivers are too posh to take the lift.”

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Posted 4 months ago

“I have order a variety of items from Amazon, and I have yet to have a negative experience, from the point of ordering to the delivery of goods, my experience has been second to none, so we'll done Amazon for the professional way you conducted your business. Thank-you all.”

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Posted 4 months ago

“I was a victim of of Amazon Task Job . BanninkSolutions you are doing an honorable good work, Continue bringing these scammers brought to justice and made to pay back everything they've taken. please contact BanninkSolutions Asset Recovery directly for help when it comes to recovering cryptocurrency and money from scammers. telegram:@banninksolutions”

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Posted 4 months ago

“It’s perfect experience.”

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Posted 4 months ago

“Good selection of TV shows and films on Prime. Ads not too intrusive, much better than terrestrial TV in that regard. Free shipping on lots of items over £20 too.”

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Posted 4 months ago

“They are professionally handle, efficient and honest”

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Posted 4 months ago

“Always a smooth transaction”

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Posted 4 months ago

“Amazon has had nearly £500 of my money since 13 January 2024. Despite prolonged email correspondence with their customer service department together with a phone call and a letter through the post I have still received neither the goods I ordered nor my money back. They have not replied to my most recent email (which was requested by them) and they now seem to be ignoring me. I can only conclude that they are a bunch of fraudsters and thieves at Amazon who take your money and have no intention of supplying the goods they have promised.”

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Posted 4 months ago

“used them very often very efficient service and next day delivery they do exactly what they say,superb”

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Posted 4 months ago

“Amazon UK is my favourite place to go,do shopping online. It is amazing company and user friendly. Thank you”

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Posted 4 months ago

“As another poster commented, these corrupt c.u.n.t.s won't allow critical reviews. That means they have no credibility. I hate buying from them, but there no viable alternatives yet. Most of my orders arrive but many do not. I get a picture of a package at an unknown property and a cheerful email telling me the package has been delivered. Luckily I have amazon's secret number so can call them for a refund rather than going round on an endless loop to AI hell. I never spend more that the minimum order amount, that way I'll never lose more than 30 bucks if the cnuts won't refund me. I actually walked down the street in my jimjams at 4am looking for my mis-delivered package but never found it.”

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Posted 4 months ago

“Fast and easy to find what you want”

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Posted 5 months ago

“Last Friday I ordered a book and I got a message that my account was locked. I haven't got the email with the instructions what to do in this case. I can't reach out the customer service because I can't sign in. I wrote them on their facebook page and to all the email address what I could find. I created a new account. They feel really sorry but they don't do anything just sending me the same login page. They took my money, I won't get my purchase and I can't talk to them because they are not available.”

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Posted 5 months ago

“Amazon is a big liar... shoes sent in wrong size, no refund just taking money from you! I ordered shoes in the right size, Amazon seem to correct this and at end they charge you multiple times and not refund you for their own mistakes!! DON'T ORDER THIS AT AMAZON!!!! They are not able to correct their mistakes....”

Helpful Report

Posted 5 months ago

“My Order is keep being rescheduled every week. I haven't received my order until now. I ordered the item on Amazon on 24 May 2024 & Delivery Estimate was Wednesday, 29 May 2024. On 29 May 2024 evening suddenly it showed that Amazon will deliver the package on the date you requested, expected by 2 June 2024 by 1AM. This was very strange! I Contacted customer service via chat. The first customer service told me that i should receive the order the next day after having chat with them. I was waiting until 2 June midnight & it didn't come. Moreover, there was no change / update in the tracking system of the item. Seems there's no attempt to redeliver it. Contacted customer service again at 3 June 00:30 AM. The customer service, Jadhav, was just ignoring me during the chat, he left without replying me after I complaining & confirming which item i need help with!!!”

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Posted 5 months ago

“Easy to use app”

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Posted 5 months ago

Amazon UK is rated 4.7 based on 13,322 reviews