Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,322 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prime delivery is amazing”

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Posted 4 weeks ago

“Very good and reliable delivery and comes on the date it says”

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Posted 4 weeks ago

“Ordered a bed in error cancelled within an hour money taken from my account but have to wait until in transit before it could be done. I have another bed Ordered which we want that money also taken which is correct. Why must I wait to get my money 💰 customer seem to have to do all the work 😫 🙄”

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Posted 1 month ago

“always excellent service, no faults at all with anything i buy and always confident any problems will be put right. i will always buy from amazon even if the product is a little more expensive due to there fantastic service, there is no one better. well done amazon keep up the brilliant work.”

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Posted 1 month ago

“Online crypto investment is not a hundred percent guarantee. I was so foolish to trust some brokers on Instagram they deceived me to invest with them to earn good profits but it was all lies. I am presently working with '' wikihelpdesks @ gmail . com to help me recover my funds. Please stay away from this online stuff.”

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Posted 1 month ago

“Ordered motorbike spares and service kit, always a excellent service, will keep shopping with you, thanks”

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Posted 1 month ago

“Horrible experience . Thinking of using Amazon to buy a refurbished phone? Think again...was sold a phone that became faulty less than 3 months after... Amazon is refusing to help despite the 1 year warranty and so is the seller so now I am stuck with a faulty phone after paying over 400 pounds for it.”

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Posted 1 month ago

“Bought an oil radiator from Amazon arrived with dent at front of radiator contacted them a replacement was sent and arrived the next day, the next day they collected the damaged radiator. Within 3 days the matter had been dealt with, the service from Amazon was exemplary. Thankyou”

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Posted 1 month ago

“I have Amazon Prime. Whilst their service and returns are brilliant, Prime Video is a scam. Halfway through watching a film, you wil get lots ads when you already paid for the service!”

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Posted 1 month ago

“Quick and easy to use. Great customer service”

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Posted 1 month ago

“Non-existent customer service. I should receive a refund for my printer today, but now they're telling me to wait until October 7th. They received my printer on September 6th. Additionally, the customer service assistant closed the chat session. Sorry, guys. I've spent a small fortune with you, but it's time to close my account.”

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Posted 1 month ago

“Amazon wouldn't post my review so I'll do it here! Don't buy these toddler boots! Top pic what I've got and bottom one what I've ordered! You'll waste your time and money! Because they have made a mistake and they don't care! They won't fix it! They won't apologise! It's your own problem! You'll have to do all for them! Run around, find the place where you could send these back, they will take forever to give you money back too! What a waste!!!!! Very disappointed and disgusted! Been loyal customer for years, but after this experience gonna have else where to shop!”

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Posted 2 months ago

“Delivery is very sporadic - sometimes it’s delivery to door, sometimes it’s thrown over the gate, sometimes in greenhouse, sometimes even in behind a bin by garage but told left in greenhouse. I am a prime customer and this is what you get. Although it’s quick despatch and delivery it’s a game of hunt my parcel.”

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Posted 2 months ago

“Never had a problem with deliveries or returns. Site is set out well with products clearly described . If items have to be returned the process is simple and quick . Especially when requesting a refund”

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Posted 2 months ago

“It's was extremely good and fast”

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Posted 2 months ago

“Amazon is one of the best company the world fast delivery good quality product with great customer service 🥰”

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Posted 2 months ago

“It was a really great experience and explained everything very slowly and clearly.”

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Posted 2 months ago

“Easy as, but if you don’t receive an item it’s a nightmare as you never get to speak to anyone in person and I have had 2 items I never received or got reimbursed and there still showing as pending after 2 years”

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Posted 2 months ago

“Easy to order and quick delivery and all at very good prices..”

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Posted 2 months ago

“Good prices”

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Posted 2 months ago

Amazon UK is rated 4.7 based on 13,322 reviews