Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,366 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistently ignoring delivery instructions and dumping parcels very publicly outside the house, despite being in to collect every time. Pushing Prime on you every time you buy something and leaving the free trial checkbox ticked is irritating and dishonest. Alternatively you're forced to pay for "premium" delivery which laughable. Much better off with literally any other store or free delivery on eBay products. As you can tell I'm pretty over shopping with them haha.”

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Posted 1 month ago

“Their email said the item was handed over to resident, yet I did not receive it. It was impossible to chat with a robot which only gives you limited options. Later in the evening, I found out it was delivered to the house opposite. This is not the first time this happens. Amazon's delivery is getting worse day by day. On previous occasions, items were left at the front door for any passer by to pick up or left under my car, ignoring my instructions to leave items in the porch if no one in. I don't think it is worth the trouble to keep shopping with Amazon.”

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Posted 1 month ago

“Amazon is always best and reliable to use.”

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Posted 1 month ago

“Great fast service..just the best company all round.love it”

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Posted 1 month ago

“Brilliant, reliable service and any mistakes soon sorted. Been using them since 2008”

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Posted 1 month ago

“Are you able to recover your Investment Funds had to seek help until I was directed to Sharon Oneil sharonrecoveringexperts @ gm ail .c o m and his Recovery company and Foundation helped recover all the money.”

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Posted 1 month ago

“You mess so many things up, try and take money we don’t owe you etc… Your customer service used to be very good but now it’s abysmal! We have to spend so much time sorting out your errors and obviously don’t care !”

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Posted 1 month ago

“Company is a joke!!! Ordered Ray-ban sunglasses, it arrived and not the same as the ones I ordered... Amazon then asked to return it to an address in Slovakia, I had to pay for it and they would have refunded me, now they refuse to pay me back. The sunglasses arrived in Slovakia and now on their way back to the UK as they failed custom clearance. So now I am sitting with sunglasses that is not the correct ones. Now amazon is requesting a photo id from me to investigate and for me to get a refund!!! Been a customer for god knows how many years, now this! No way I am sending any photo id to them! Bloody jokers! Won't use amazon ever again!”

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Posted 1 month ago

“7yrs old son buy mum a cardigan for Xmas it was due on the Monday but arrive Sunday mum answered door was given a clear plastic package with cardigan clearly showing son saw that mum has seen Xmas present and was crying his heart out . all i can say is thank you for ruining a little boys gift to his mum, by the way you only got 1 star because it would not let me leave it blank.”

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Posted 1 month ago

“Always deliver on time and they have every product that I have searched for.”

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Posted 1 month ago

“Some items are dearer than the supermarkets, its just you need tovshop around first.”

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Posted 1 month ago

“Ordered from Amazon and great service”

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Posted 1 month ago

“Too many choices and sometimes descriptions not clear”

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Posted 1 month ago

“Dishonest delivery drivers December 5th, 2024 Ordered a very important item via Amazon, and was very impressed it was going to be delivered the next working day, however there was a possibility I might not be at home with the times stated. So on the app as instructed, I gave instructions to the driver as where to leave this item, should I not be home in time. So the next day, unfortunately I was delayed, and I received a message from Amazon, saying the package had been delivered & handed to the resident at my address, I was so confused as I was not home. So a few hours later and arrived home, there was no card telling me where my package was, I checked the location I left on the app for the driver, nothing. I was then met by my neighbor, who stated the Amazon driver just put the package in a bush and left, a few lads saw this and attempted to take the package, he stepped in a retrieved my item. It was at this point he handed me my package, why lie and be dishonest, not impressed at all.”

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Posted 1 month ago

“Sadly, couriers with Amazon seem unable to read either the address label or the extra info on how to find an address. The delivery hub claim to attempt to contact the client after prompting by customer services... ...sadly, they have difficulty distinguishing between truth and falsehood. Pretty deplorable service all round, especially when the property occupies 150 metres of the main road and is clearly marked with an 8ft x 6ft red sign!”

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Posted 1 month ago

“Having ordered an electrical item that was stated as delivered it was not delivered by a lying courier driver who put the item back in his van and driving away. I could not resolve this on the same day and have to wait. Amazon, of course, have taken the payment from my bank account.”

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Posted 1 month ago

“As an Amazon Prime member, I’ve made a fair number of purchases recently and must say that I’ve been really pleased with the deliveries, all have been earlier than expected which is great at this busy time of year, leading up to Christmas! The communications are efficient from point of ordering, despatch to delivery, especially good with proof of delivery and providing photos as other companies do not do this. I’m especially pleased also that the place of safety for deliveries when customer is out, is noted and used as again other companies do not always adhere to this as not helpful when parcels are heavy and they wouldn’t warrant a good review. So thank you Amazon!”

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Posted 2 months ago

“I have always been happy with Amazon (aside from the fact returns could be a smoother process in Ireland) until today. I had two accounts, UK and US, but they were not linked as prime membership, order history, etc. didn’t show on US account and emails received are from different email addresses with different registered companies shown. As I could not connect prime to my US account I decided to cancel it. However, this also cancelled my UK account despite them being separate and correspondence received in relation to cancelling the US account not mentioning cancelling my UK account. I now can’t access my ring doorbell, prime tv or amazon for UK and have lost money as I have paid in advance for subscriptions. I called within 15 minutes of account access being removed and was on the phone for 1 hour and 7 minutes having consistently being put on hold and was told there is nothing that can be done. At no point was I offered a call back when the issue had been looked into and the agent insisted I stay on the call while she typed up notes even though my call was not going to be further transferred and I explained that I was abroad so the call would be expensive. I assume that was so another call didn’t drop in but poor customer service. It was mentioned on the call that the agent could see my account yet it can’t be reinstated - I just don’t understand. I’m really unhappy with the lack of clarity in relation to closure of the account and can’t see how it is compliant under GDPR. There is no way my data was permanently deleted so quickly and I don’t know why it can’t be reinstated considering I didn’t consent to erasure of my UK account and requested it be reinstated.”

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Posted 2 months ago

“Always best prices and brilliant service”

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Posted 2 months ago

“Is the number 1 parcels delivery company, you can order the item and Amazon can delivery your parcel within 24 hours, that's amazing.”

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Posted 2 months ago

Amazon UK is rated 4.7 based on 13,366 reviews